Warranty = Life Expectancy
This washer performed as it should the first year. We had a problem within that 2nd year and now during our fourth year where the cost of both service calls exceed the actual cost of the washer.
Support will do nothing for us include investigate what might be the problem and gave us the "sorry, it's out of warranty" song and dance.
Between the performance of this product and now overall customer service of LG, there is not a chance will purchase anything from LG in the future.
March 1, 2014
I've had this washing machine for about 4 years. I've taken extreme care to make sure that my washing machine is kept in optimal condition. The only advice I can give you should you buy this product is to be sure to buy the extended warranty, because you're going to need it. First, the part in the back of the tub that has interlocking teeth to spin the tub was completely ground down to the point where the tub wouldn't spin. After that part was replaced, we had to replace the water pump, and now my front electronic panel will have to be replaced. There was another 2 service calls in there somewhere, but I can't remember what parts they were for. In total, in the last 4 years, I've had to call the repairmen out to my house 5 times, and they can't come out when you actually need them to, they come out "as soon as they can", which is anywhere from 4-14 days later, and God help you if they don't have the part on hand that is needed, because then you're looking at possibly another week or so until your unit is actually repaired. These repairmen, however, are kind enough to leave you with a receipt showing you how much you would've spent if you hadn't bought the extended warranty. With just the ones I can remember, it's been over 900.00. I'm never buying an appliance from LG again. Ever.
February 12, 2014
Shakes and Breaks
Owned for four years. Problems from day 1. I had two repair men out in the first month to find out why it shakes my whole house; still a problem. Main computer went out year two along with the bearings and door lock; not covered by warranty. Stinks like mildew though I clean and air out the machine after every use. Ties clothes into knots; literally. Does a poor job of removing pet hair. It does look nice in the laundry room but I think it will look even better on my curb next garbage day.
January 22, 2014
I love this washer. Have it with stackable dryer. Have had several years. Quiet. Cleans well. Had a problem requiring a reset. Did it with help over the phone, easy -peasy. A happy fan
February 12, 2013