To properly experience our LG.com website, you will need to use an alternate browser or upgrade to a newer version of internet Explorer (IE9 or greater).

The LG.com website utilizes responsive design to provide convenient experience that conforms to your devices screen size. In order to get the best possible experience our LG.COM website please follow below instructions.

If you’re using Internet Explorer 8 or earlier, you will need to use an alternate browser such as Firefox or Chrome or upgrade to a newer version of internet Explorer (IE9 or greater).

If you’re using Internet Explorer 9 and higher, turn off your Internet Explorer browser’s “Compatibility View settings” by following steps below:

  • Right click at the top of your browser and make sure the “Menu Bar” option is selected
  • Select “Tools” from the menu bar and then select “Compatibility View settings”
  • In the pop-up menu uncheck all three boxes and click “Close”
  • Your browser window will automatically refresh and you’ll be ready to go
Skip to Contents Skip to Accessibility Help

LG SIGNATURE 5.8 cu. ft. Mega Capacity Washer

  • WM9500HKA

  • Black Stainless Steel

Key Features

  • Black Stainless Steel Finish
  • TurboWash® Technology
  • SmartThinQ®
  • Inverter Direct Drive Motor
  • Integrated Control Panel

LG Front Loaders are rated by Consumer Reports.

Read the Consumer Reports rating.

*Consumer Reports does not endorse products.

The Art of Essence

The Art of Essence

LG SIGNATURE stays true to the essence,
delivering a new sense of life for the most discerning individual.

Mega Capacity

Now you can wash a king size comforter and full set of bedding in a single load! This LG front load and LG SideKick™ offer a combined* 6.8 cu. ft. so you’ll have more room to clean.

*LG SideKick™ sold separately.

TurboWash® Technology

Give big loads the same great clean while cutting your wash time by up to 30 minutes with LG’s enhanced TurboWash® technology.

                         

Monitor your laundry remotely and conveniently from your smartphone. With SmartThinQ™ you can receive notifications, download specialized wash cycles, check the status of your wash and power off your machine.

Inverter Direct Drive Motor

When you buy a washer, you want something reliable that you can count on. Because the Direct Drive Motor uses fewer moving parts and operates more efficiently, LG confidently backs the motor with a 10-year limited warranty.

ENERGY STAR® Qualified

ENERGY STAR® Qualified

This LG washer has been awarded the ENERGY STAR® most efficient mark in 2016. Products that are recognized as the most efficient of ENERGY STAR® in 2016 help reduce greenhouse gas emissions by meeting rigorous energy efficiency performance levels set by the U.S. Environmental Protection Agency.

SUMMARY
Series LG SIGNATURE
Design Style Front Loader
Capacity 5.8 cu. ft.
APPEARANCE
On-Door Electronic Control Panel with LED Display Yes
Touch Buttons Yes
ENERGY
ENERGY STAR® Most Efficient 2016 Yes
CEE Tier Rating 3
WASH PROGRAMS
No. of Programs 14
Wash Programs Normal, Perm. Press, Delicates, Speed Wash, TubClean™, Sanitary, Allergiene™, Heavy Duty, BrightWhites™, Towels, Rinse+Spin, Download, Jumbo Wash, Bedding
No. of Options 13
Options Prewash, Delay Wash, Extra Rinse, Child Lock, ColdWash™, FreshCare™, Steam, TurboWash™, Custom Program, Drum Light, Smart Grid, Remote Start, Wi-Fi Connect
No. of Wash/Rinse Temps 5 (Extra Hot, Hot, Warm, Cold, Tap Cold (All Cold Rinses)
Spin Speeds Extra High (1,300 max.), High, Medium, Low, No Spin
No. of Water Levels Automatically adjusts to the size of load
No. of Soil Levels 5
FABRIC CARE FEATURES
TurboWash® 2.0 Technology Yes
Steam Technology Yes
Allergiene™ Cycle Yes
Sanitary Cycle Yes
ColdWash™ Option Yes
SenseClean™ System Yes
CONVENIENCE FEATURES
TrueBalance™ Anti-Vibration System Yes
4 Tray Dispenser Prewash, Main Wash (with liquid detergent cup), Bleach, Fabric Softener
LoDecibel™ Quiet Operation Yes
End of Cycle Signal Yes
LoadSense Yes
Child Lock Yes
Auto Suds Removal Yes
Leveling Legs 4 Adjustable Legs
SMART THINQ® TECHNOLOGY
WiFi Yes
SmartDiagnosis™ (v3.0) Yes
Smart Grid Ready Yes
Smart Access Yes
Smart Adapt Yes
Energy Monitoring Yes
Laundry Starts Yes
MOTOR AND AGITATOR
Motor Type Inverter Direct Drive Motor
Motor Speed / Max RPM Variable / 1,300
Axis Horizontal
MATERIALS AND FINISHES
NeveRust™ Stainless Steel Drum Yes
Cabinet PCM
Control Panel Plastic
Top Plate Painted
Door Rim Glass/Chrome
Door Cover Dark Black Tinted Square Cover
Door Opening 42 1/8"
Available Colors Black Stainless Steel (K)
POWER SOURCE
Ratings UL Listed
Electrical Requirements 120V, 10 Amps
Type Electric
ACCESSORIES
Hose Included Yes
ACCESSORIES (Sold Separately)
LG SideKick™ Pedestal Washer WD205CK
LG SideKick™ Pedestal Washer (WxHxD) 29" x 14 1/8" x 30 7/8"
Pedestal WDP5K
Pedestal (WxHxD) 29" x 14 1/8" x 29 2/5"
DIMENSIONS/CLEARANCES/WEIGHTS
Product (WxHxD) 29 5/8" x 41 3/16" x 33 1/16" (55 15/16" D with door open)
Carton (WxHxD) 31 5/16" x 44 15/16" x 35 5/8"
Weight (Product/Carton) 239 lbs / 263.3 lbs
WARRANTY
UPC 048231017039

What People Are Saying

Rated 4 out of 5 by from Quiet, efficient, effective. Check door opening I purchased this unit and had it delivered. First things first. It's big. In and out, check your depths, widths. It is a serious machine that will process the laundry. Also it works. The clothes seem to get very clean, even with our hard Texas water. The spin cycle seems to get a couple extra drips of water out that most machines would not. I like not having to run the dryer anymore than I have to and it works great with athletic gear that is challenging to dry. Downsides--The door mounts one way. We put the washer to the right of the dryer and cannot change the door mount from the left (drier side) to the right to avoid having to swing wet laundry out and around. Also the cycles don't seem to be customizable. I want an efficient cycle for work out gear where i use cold temp wash, high speed spin. I use this several times a week, but I can't get it to be the default or a "special" programmed cycle. Maybe I am not looking hard enough. Anyway, good out weighs the small issues and I would buy another one, but I would plan the water/drain hookups so that I didn't have the door issue!
Date published: 2017-05-02
Rated 5 out of 5 by from State of the art I love the washer and dryer, I bought the sidekick and a pedestal too..I feel like I'm one of the first to have this model..
Date published: 2017-05-02
Rated 5 out of 5 by from Can wash all my laundry in one load! My husband and I really enjoy this product. Pros are you can wash a ton at once and it does a great job. The Cons are that they're pretty large, so they dominate the laundry room. I also don't like the washer being a bit high maintenance. There's a lint area that gathers water and has to be emptied. It's not difficult to empty but the tube is short so it's difficult not to get water everywhere while doing it. I also find the softener dispenser a bit finicky. Id prefer a different system since it likes to build residue and doesn't empty the softener completely. These are just nit picks. I'm very happy with our purchase. I like that I get notified by the app when my laundry is finished. Smart home tech is neat
Date published: 2017-05-02
Rated 5 out of 5 by from Love this washer. Well worth the money. I bought the 5.2cuft sized of this same washer in Sept of 2016 and I am enjoying every bit of it. It has a lot of options that suits my needs and it really washes the clothes very well. The nice thing is that you can load a lot more to wash cutting your wash time. Another good feature is that you can add to the wash once the cycle starts. This was one concern for me when considering between top loader vs front loader. I even love turning the light on in the washer and sit and watch the clothes wash. Such a pretty washer. My one wish though is that the manual was more discriptive as sometimes you would like know what is happening in the cycles. Also the front readout features would say for example second rinse because some cycles do have two rinse but since it does not carry a lot of water you will not see it when rinsing. This is also why I turn on the interior light.
Date published: 2017-03-28
Rated 5 out of 5 by from love the simplicity, no guess work We love our new washing machine...large capacity and easy to use
Date published: 2017-02-11
Rated 1 out of 5 by from Door error and won't power up I have an LG front loading washing machine. It's been nothing but problems. First the drain pump, then the gasket, then the door switch, now it won't power up. We've changed out 2 door switches, we still get the DE code. Majority of the time the machine will not power up, the "Reset" doesn't work. Some think it is the PCB board, but that is discontinued. Got that fixed at a repair shop. Machine still won't work. I just can't keep throwing money at this pig. Stay away from this machine. They dryer works good!
Date published: 2017-02-08
Rated 5 out of 5 by from washer very good and very quite preforms and cleans great
Date published: 2017-01-26
Rated 5 out of 5 by from Large Load Size The washer is quiet and does large size loads for a family of 7. The many preset wash cycles are great.
Date published: 2017-01-11
  • y_2017, m_5, d_24, h_20
  • bvseo_bulk, prod_bvrr, vn_bulk_1.0.0-hotfix-1
  • cp_1, bvpage1
  • co_hasreviews, tv_0, tr_10
  • loc_en_US, sid_MD05773148, prod, sort_[SortEntry(order=SUBMISSION_TIME, direction=DESCENDING)]
  • clientName_lg
  • bvseo_sdk, java_sdk, bvseo-2.3.0.0
  • CLOUD, getReviews, 3ms
  • REVIEWS, PRODUCT

We're here to support you with our product.

View WM9500HKA Product Support

Contact us for any purchasing inquiries.

ASK & ANSWER

Ask your questions. Share your answers.
Please first review the detailed product information and help guides in the Product Support section for this product prior to posting a question.

The washer's locked door light keeps blinking! Can't open door!

Asked by: Cath C
We regret the trouble you have experienced with this washing machine. If the temperature of the interior of the drum is greater than 113 degrees, then the lock is designed to remain engaged. It is suggested to press the door back into place to see if this releases the latch. Please contact our Customer Interactive Center at 800-243-0000 for additional suggestions.
Answered by: NeilE
Date published: 2017-04-13

do any LG front load washers have a Fresh Hold feature or a large detergent reservoir for automatic dispensing? Thanks

Asked by: kerdesigns
The "Fresh Hold" feature is a feature used by another brand of washing machine and is not a feature used by LG Washing machines. The ENERGY STAR® Qualified LG SIGNATURE 5.8 cu. ft. Mega Capacity Washer, Model # WM9500HKA has a four-compartment dispenser makes it easy to separate the pre-wash detergent, main laundry detergent, liquid bleach, and fabric softener into different compartments. If using a liquid detergent, you would need to make sure that the liquid detergent cup is in place, and if using a powdered detergent, you would need to remove the liquid detergent cup and put the powder in the main wash detergent compartment...^IFV
Answered by: LGJoel
Date published: 2017-03-15

My lg front load washer won't drain or spin have cleaned the trap and drain hoses 

Asked by: Sherilynn
We regret the trouble you have experienced with this washing machine. It is recommended to check if any error messages or codes have appeared in the display of the washer. This would help to determine the cause of this situation. To make service arrangements, you may either contact our Customer Interactive Center at 800-243-0000, or you can check our Repair Provider Lookup on our website, at http://www.lg.com/us/support/repair/support-repair-provider-lookup.jsp.
Answered by: NeilE
Date published: 2017-03-13

How do I know if my washer has smart diagnostics capable 

Asked by: Sherilynn
We appreciate your interest in this washing machine. According to the information listed on page 38, yes, this washer has a Smart Diagnosis option available. This page provides the steps required to properly utilize this feature.
Answered by: NeilE
Date published: 2017-03-13

My front load LG washer stopped pumping water out

Asked by: Clem82
We regret the trouble you have experienced with this washing machine. It is suggested to check the drain hose for any clogs or obstructions. It is also recommended to check the Drain Pump Filter, such as is described on page 42 of your owner’s manual.
Answered by: NeilE
Date published: 2017-03-12

When I turn the washer on the chimes have stopped working as well as when you make your selection?

Asked by: Sheri26
We appreciate your interest in this washing machine. Press and hold the SIGNAL button in order to activate or deactivate the Wash Signal. This information can be found on page 30 of the owner’s manual.
Answered by: NeilE
Date published: 2017-01-30

Can you stack the dryer on top of the washer?

Asked by: LEXTER
The ENERGY STAR® Most Efficient 2016 LG SIGNATURE 5.8 cu. ft. Mega Capacity Washer, Model # WM9500HKA is not a stackable washer. It has a Dispenser lid in the front of the machine that prevents you from using a stacking kit...^IFV
Answered by: LGJoel
Date published: 2017-02-28

Ihave aproblem with my lg true balance there is no electricity on the machine i check the electrical panel ok there is no light nothing......

Asked by: Yahyar
Our offices, in the United States, do not have product information for Canada. In order to obtain such information, it is recommended to check our subsidiary’s website, at http://www.lg.com/ca_en/index.jsp. You may also contact our Canada offices at 1-888-542-2623.
Answered by: NeilE
Date published: 2017-01-24
  • y_2017, m_5, d_25, h_7CST
  • bvseo_bulk, prod_bvqa, vn_bulk_1.0.0-hotfix-1
  • cp_1, bvpage1
  • co_hasquestionsanswers, tq_19
  • loc_en_US, sid_MD05773148, prod, sort_[SortEntry(order=LAST_APPROVED_ANSWER_SUBMISSION_TIME, direction=DESCENDING)]
  • clientName_lg
  • bvseo_sdk, java_sdk, bvseo-2.3.0.0
  • CLOUD, getContent, 4ms
  • QUESTIONS, PRODUCT