Worst washer i have ever owned.
I had problems with this machine before the recall but now they are worse. No matter the size of the load, the washer will not spin out clothing. I left a simple load of dark clothing in and went to the store for two hours. When I came home the load was still rinsing and spinning. This went on for three HOURS! My water bill has increased and the dryer takes hours because the clothing is not properly spun out. I have started ringing out blankets before I dry them. We have a family of 7 this is a nightmare. DO NOT BUY THIS PRODUCT.
April 6, 2014
This product has issues
Like many other reviews on this site, I really liked the washer at first. Over time it started going unbalanced more & more often. We heard about the recall and had the firmware upgrade done. This is when the real problems started.
Like others we constantly get the 'uE' display and then the time goes back up and it repeats the last action. The worst part is the spin cycle, since once it gets in the 10 minutes left range, it faults, jumps back to the start of the rinse-spin cycle and adds water again. It does this even when you put into the 'Spin Only' mode and adds water to the tank. we can not get the clothes down to the point where we can put them in the dryer.
Right now, even as I type, we have a small load of 6 shirts & 1 pair of jeans that has been going for over 5 hours! This is a big waste of money on a relatively expensive household item. It's curious how it works fine until the washer gets past the warranty period then goes beyond Fail right to Epic Fail. I have other LG appliences that I'm quite happy with, but I will never risk my money on a LG washer again. I think I'll have to replace this machine as it can't get the laundry done as fast as it is stacking up.
February 6, 2014
Drum broke off!!
I never thought I'd see this! My son had an accident at night and I put his bed linens in the washing machine. Let me preface that he has a twin bed so the load was small for this large capacity washing machine. Our machine is upstairs. We heard what we thought was the roof caving in. My husband ran upstairs and realized it was the washing machine. The lid ripped through the lock and opened from the force of the drum. It was tilted in the base and had totally broken off! This machine was just over 3 years old and installed by the builder of the home. Because we are the second owners we cannot enforce the warranty. Stay away from this machine!!
March 3, 2014
GREAT UNTIL RECALL FIRMWARE UPDATE
We have had this washer (and matching dryer) for over 2 years. Never, ever had any issues however we received a letter saying there was a recall on the washer. We called LG and our serial number was included in the recall so we arranged a service. The recall updated the firmware to the newest version however once this was done, problems started. Now if we try to wash a blanket or a medium to large load the machine stops, flashes EU to time, takes 3-4 times longer, uses more water AND then STOPS with clothes SOAKING WET. I WANT MY OLD PROGRAM BACK. So now, they have to replace the WHOLE electronic board to get the old firmware back. Whatever you do, DO NOT update your firmware because it is a nightmare and will make your washing machine unusable. Keep the original program.
July 23, 2013