Unbalanced Error Code - won't finish spin cycle
We bought the LG WT5101HW in Nov. of 2010. I did a lot of research before purchasing a washer. My main criteria: large capacity, quiet operation (low vibration) since the laundry room is on the second floor along with the bedrooms, and a thorough spin cycle so the clothes aren't overly wet before putting them into the dryer. I can verify that our machine is extremely quiet and produces very little vibration. All the bells & whistles are fun and impressive. However, shortly after purchasing it, I felt that the final spin did not live up to expectations and the clothes were not really as clean as my previous machine. The rest of my family (teenagers & college students) thought it worked very well so I thought it was just my imagination. Shortly after the 2 year anniversary the LG washer began to alert "unbalanced" loads with increasing frequency so that by June 2013 every load had to be reset. We called for certified service (thankfully we did purchase an extended warranty). The local serviceman was very courteous and polite. He checked it and said the display module needed to be ordered and replaced. (We discovered that this model has a recall for that particular problem as well as a problem with excessive movement when spinning). So we waited a week for the new display module to be installed. Again, the local serviceman was helpful and polite. However, the machine now won't complete the rinse cycle at all! Once the spin cycle counts down to 10, it stops, resets itself and begins the rinse cycle again, continuing in an endless loop or until the sensors throw an "unbalanced" error code and stops the machine. We can't even override this problem by using the setting for "spin only". It will still spin, count down to 10, then begin the rinse cycle again. We have had to throw dripping wet clothes (jeans!) into the dryer after spending all day babysitting the washer trying to trick it into finishing the spin cycle. On one load, I was able to wring out 1-2/3 cups of gray water from socks before putting them into the dryer. Thank goodness our dryer works well! I have seen many other posts from disappointed owners who are now beginning to see these problems develop after a year or two. It's no wonder that this model has been discontinued.
July 18, 2013
GREAT UNTIL RECALL FIRMWARE UPDATE
We have had this washer (and matching dryer) for over 2 years. Never, ever had any issues however we received a letter saying there was a recall on the washer. We called LG and our serial number was included in the recall so we arranged a service. The recall updated the firmware to the newest version however once this was done, problems started. Now if we try to wash a blanket or a medium to large load the machine stops, flashes EU to time, takes 3-4 times longer, uses more water AND then STOPS with clothes SOAKING WET. I WANT MY OLD PROGRAM BACK. So now, they have to replace the WHOLE electronic board to get the old firmware back. Whatever you do, DO NOT update your firmware because it is a nightmare and will make your washing machine unusable. Keep the original program.
July 23, 2013
Just over a year
Had this washer for just more than a year . I now have a washer that is full with wet clothes and the lid is locked . No power to washer .Checked the receptacle and breakers power is there just not at the washer. Called for a service guy next appointment is 5/23/2013 I guess I have to wait to dry the clothes in the washer .
May 17, 2013
Washer - DLEX5101W - One of the Best Investments
This washer is exactly as it has been described. I enjoy doing laundry and I have tried almost all the possible cycles this washer has to offer and it worked great every time. I bought the top loading washer because I live in Florida and I can use it to store water in case of hurricane.
This washer's tub is so large that I do only 3 loads of clothes every 7-10 days - light colored, dark colored and towels/sheets. I wash my pillows and big comforters and even my saris (6 yard long fabric) without getting them wrinkled.
All this...in the comforts of my home...at my convenience...saving soap, water and money...what else do I need? hmm...warranty? I could purchase extended warranty for 4 more years.
I think buying this LG washer-dryer pair is one of the best investments I have made :)
December 22, 2012