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  • Updated
  • 18/12/2013

Sydney, December 18, 2013 - In response to recent reports of LG Smart TVs transmitting certain viewing information without owner consent, LG Electronics immediately issued a software update to address this concern. To date, most LG Smart TVs based in 137 countries have been updated as of November 29, 2013. Updated LG Smart TVs will no longer transmit viewing information if this feature is manually deactivated. Furthermore, the transmission of the names of media files will cease immediately with this software update.

In LG Smart TVs where the software update option has been turned on and the automatic update mode box checked, the update is installed automatically without any intervention by the user. If the automatic update mode box is unchecked, viewers will receive an on-screen reminder every tenth time the TV is powered on until the software is approved for installation. In cases where the software update option is set to the off position, no update will be performed. Customers who wish to turn on the software update option can do so in their TV’s settings menu.

For further assistance, owners are advised to contact their local LG customer service representative.

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LG Electronics Australia

LG Electronics Australia is based in Sydney and is a subsidiary of LG Electronics, Inc, a global force and technology leader in consumer electronics, home appliances and mobile communications. In Australia, LG Electronics sells a range of stylish and innovative home entertainment productsmobile phoneshome appliancescommercial displaysair conditioning systems and solar energy solutions, all under LG’s “Life’s Good” mantra.