PRIVACY POLICY HIGHLIGHTS
LG Electronics Inc. (“LGE”), together with its subsidiaries and affiliates (the “LG Group”, “we”, “our” or “us”) respect your privacy. This Privacy Policy applies to the personal information we process through the lg.com website (the “Website”), other websites provided by the LG Group, LG Accounts, our SmartHome services offered via our ThinQ App (collectively, the “Services”). It also applies to any other personal information you provide to your local LG Group member.
For LG Smart TV or Smart Media Product users, please see the separate Smart Media Product Membership Privacy Policy for details of how LGE processes personal information in the course of providing its Smart TV / Media Product service. This Privacy Policy does not apply to the processing covered by the Smart Media Product Membership Privacy Policy, although the LG Group may also use personal information collected via the Smart TV / Media Product service as described in this Privacy Policy, and LGE may use personal information collected via the services as described in the Smart Media Product Membership Privacy Policy. For more information, please refer to Smart Media Product Membership Privacy Policy in Account management menu or LG Account menu from settings of Smart TV/ Media Product.
OVERVIEW OF THE PRIVACY POLICY
In this Privacy Policy, we describe the types of personal information we collect through our Services, how we use this information, for how long we keep it and with which parties we share it. We also explain what choices and rights you have in relation to the use of your information, including a right to object to some of the processing we carry out (if provided by applicable law). More information about your rights, and how to exercise them, is set out in the “Your Rights” section. We also provide our contact details, so that you can contact us if you have questions about this Privacy Policy and our privacy practices.
PRIVACY POLICY
Last Updated: 04 / 04 / 2024
1. Who is responsible for your Personal Information?
Your local LG entity is responsible for operating the Website or other LG Group websites in your country, and for information about you collected through the Website. Your local LG entity is also responsible for any personal information you provide to it directly, for example during customer service calls or product registration cards. LGE is responsible for operating all other Services, and for information about you collected through or in connection with those Services.
The name and contact details of your local LG entity and LGE can be found in the ‘Contact Us’ section below.
2. Personal Information We Collect
The following types of personal information are collected in connection with our Services:
Information You Provide Directly to us or third parties
Some Services enable us to collect information directly from you or from other companies with whom you have a relationship. For example:
• When you use our Services (for example, when you create a LG Account, register a device or product, make a purchase, review a product or contact us) , you will provide us with information, such as your name, email address, phone number, date of birth, gender, speaker’s voice, photo, video, payment card information, shipping address (including zip code), purchase information and interactions with connected electronic devices.
• When you login with a third party account or profile, we will get access to information, such as, your name and email address and social media tags.
• When you communicate with our customer service staff or other LG Group staff, we will process these communications and other information required to respond to your queries and satisfy your requests.
Information about Your Use of Our Services
In addition to the information you provide, we will collect information about your use of our Services through software on your devices and by other electronic means (such as the use of cookies and sensors). We will collect:
• Device information: Your device name, IMEI, UUID, OS version, country, location, language, IP address, mobile ad identifier and settings of devices.
• Product information: model name, manufacturer number, date and location of purchase, photo of receipt
• Log information: Usage information, such as, URL, redirected URL, performance timing, referrer, network type, network info, charge status, ad block info, your interaction with the Services, including visit history, the apps, services and features you use and cookies. For more information about how we use cookies for our Services, please see Cookie Policy relevant to the Services you are using.
• Location information: We will process your location information based on your consent or where this is necessary to deliver the Service you have requested (for example, by requiring your location information to give you directions).
• Other information about your use of our Services, such as the websites you visit, typing patterns (autofill), connected device behavior and history of use, connected device's power and power usage information and how you interact with content offered through our Services.
Other Information We Collect
When we seek your consent, we will explain at the time of obtaining consent from you what information we will be collecting and how we will use it.
Sometimes we receive information about you from third parties including from other companies such as Facebook, Google, Amazon or Line. For example, we may receive your information from third party social networking providers if you choose to connect to our services using your social network account.
We verify certain information you provide with third parties, for example identity verification providers, in order to protect against fraud.
We also use personal information initially collected via LGE’s Smart TV / Media Product service for the purposes described in this Privacy Policy. Please see LGE’s separate Smart Media Product Membership Privacy Policy for further details.
We also collect information about you from other third parties, for example marketing companies and data brokers, in order to better understand your interests and deliver you with more tailored Services and advertising. For example, we receive aggregated information about lifestyle or purchase patterns of certain demographic groups in order to better understand your likely interests.
We may also collect other information about you, your devices, or your use of our Services where required by law (such as where we are mandated by law to collect internet search logs) or with your consent.
Links to Other Websites, Devices, Apps and Features
Our Services may enable you to connect to other websites, devices, apps and other features, which may operate independently from us and have their own privacy notices or policies, which we strongly suggest you review. To the extent any linked website, device, app or other feature is not owned or controlled by us, we are not responsible for its content, use or privacy practices.
3. How We Use this Information
If you use more than one of our services, including our Smart TV / Media Product service, we will combine the personal information we collect from you in connection with each of those services and use it for the purposes set out below or as described in the privacy policy applicable to the services you use. For example, this prevents you from having to use different logins for different services.
Provision of services based on your contractual relationship with us
We process your personal information when this is necessary under our contract with you, including to:
• Provide you with our services, and specific features you select when using our services, which may require personalising the content of our Services.
• Process orders and payments and deliver to you our products or products of third parties that you purchase through our services and allow you to exercise your warranty rights or other rights you have under your contract.
• Identify and authenticate you so you may use certain of our services.
Facilitating installations and registrations, resolving technical issues, providing you with customer care support and sending you necessary information relating to the services.
Legitimate interests of the LG Group and/or third parties
We process personal information to the extent this is necessary to fulfil our legitimate interests (or those of third parties), which include our interests to:
Effectively manage our relationship with our customers, including by communicating with you and responding to your queries;
• Carry out direct marketing activities (when we are not required by law to obtain your consent), including by sending you marketing communications via email, phone calls, post, text messages, social media channels, or via push notifications through our mobile apps, presenting you with online ads both on our services and on third party websites, creating marketing profiles and personalising the recommendations and marketing content we and others present to you, and running promotions, competitions and prize draws.
• Protect our business operations against, identify and prevent fraud and other illegal activities or activities prohibited by our Terms of Use.
• Protect the security, availability and integrity of our services and information systems, including by using authentication mechanisms and other security measures, monitoring our systems for security threats, keeping back-ups, anonymising data, and carrying out system maintenance services.
• Protect our legal rights and the safety of end users, including by handling complaints, obtaining legal advice and establishing, exercising or defending legal claims relating to us or other companies in our group and our Services;
• Improve your user experience, including by providing you with tailored functions, such as an autofill function, a quick search function based on your most visited webpages and additional contents tailored to your interests;
• Improve our services and customer care, including by seeking your feedback and carrying out surveys and market research, performing data analytics on the usage of our services, analyzing customer behaviours, building up customer usage patterns and profiles in order to identify regional and global user trends and optimize our offering to customers globally;
• Effectively manage our business, including by generating reports and analysing the performance of our services (through the use of aggregated information), auditing our business processes, using statistics to make informed business decisions.
Where we rely on our legitimate interests, we have carried out a balancing test to consider what the impact of the processing will be on individuals and to determine whether individuals‘ interests outweigh our interests in the processing taking place. You can obtain more information about this balancing test by using the contact details at the end of this Privacy Policy.
Your consent
We seek your consent to process your personal information, where we consider it appropriate or where this is required by law. We use consent to:
• Place cookies and use similar technologies in accordance with our Cookie Policies and the information provided to you when those technologies are used. For more information, see the Cookie Policy relevant to the service you are using.
• Send you marketing communications (where this is required by law or where we otherwise elect to rely on consent).
• Provide you with recommendations and customized advertisements of content, products and services that we or others think you would like, by analyzing information relating to your use of the Services combined with various information that you provide to us by other means, for the purposes consistent with this Privacy Policy and Cookie Policy. This may involve delivering marketing via various channels including through, email, through the LG account, on our websites or on third party platforms (including social networks).
On other occasions where we ask you for consent, we will use the data for the purpose explained to you at that time.
When we rely on your consent, you always have the right to withdraw your consent at any time. This will not affect the lawfulness of any processing we carried out before you withdrew your consent. To exercise this right, please see the “Your Rights” section below.
Legal obligations
We process personal information to the extent this is necessary to:
• Comply with our legal requirements under applicable laws (e.g. tax and accounting obligations, obligations relating to product safety, warranties and consumer protection).
• Comply with court orders and subpoenas, and respond to legally binding requests from government, law enforcement agencies, public authorities and/or regulators.
Where we need your information to perform our contract with you or to comply with our legal obligations, you are required to provide this information to us. In other instances, you are not required to provide personal information, however, not doing so may impact the way you use our Services.
4. Sharing Information
We transfer, disclose or otherwise make available personal information about you to third parties as described below:
• The LG Group and personnel: We share personal information between LG Group members and with our personnel, including contractors and agents, and other companies in our group, to the extent this is necessary or reasonable to provide our services and to fulfil the purposes set out in section 3 above or described in the privacy policies relating to our other services. For example, we share your personal information with LGE for product development and improvement purposes, and with your local LG Group member for marketing purposes.
• Service Providers. We transfer or disclose your information to carefully selected companies and individuals that provide services to us; for example companies that help us develop and operate systems for our Services, providers of IT services, security, hosting, Website maintenance, data maintenance and analytics, customer care and communication, order processing and fulfilment, mailing, billing, marketing and market research services, authorised service and repair centres, other administrative services, and companies that run contests, sweepstakes and other promotions on our behalf. These entities are only authorised to access and use your personal information to the extent this is necessary for them to provide us with their services and they are under contractual obligations with the aim of, amongst other things, preventing them from using your information for other purposes. Some of our service providers are located in the Republic of Korea or in other countries outside Europe.
• Third party IoT providers: when you activate third party connectivity features, for example when you connect home IoT devices to our Services, we will share personal information with the providers of those IoT devices to enable you to use the relevant features in our Services.
• Authorised resellers. In certain countries, products on our Website are sold by our authorised resellers. When you purchase products from our Website in these countries, we will share your personal information with these resellers.
• Advertising partners. We share personal information including how you interact with our Services, the ads you see and the purchases you make with social networks and other advertising partners in order to measure the effectiveness of our advertising, improve our marketing practices and help us deliver more relevant advertising to you. In accordance with your marketing preferences, we may also share your personal data with third parties who are offering products or services that we believe may be of interest to you or who are otherwise conducting marketing research and analysis. These parties may use your personal information to contact you with offers or advertisements.
• Other business partners. We will disclose your personal information to other business partners where necessary in order to enable you to access Services you have requested through our Services or promotional materials related to our Services.
• Visitors to our Website. The messages you post to some areas of the Website, including product review boards, chat rooms, forums or other public posting areas can be viewed by other visitors to our Website. [We make clear on our Website where information you post will be visible to others.]
• Business advisors: for example, our lawyers, accountants, business consultants, insurers, auditors, to the extent it is necessary for them to provide us with their services.
• Government authorities, judicial authorities, regulators or other third parties where required: We will disclose personal information to government authorities, judicial authorities, regulators or other third parties where we have a legal requirement to do so or where we believe this is necessary:
- to comply with the law or respond to compulsory legal processes (such as a search warrant, subpoena or court order);
- to verify or enforce compliance with the terms and policies governing our Services and to investigate and prevent fraud or other unlawful activity relating to the use of our Services or affecting our business, to the extent such disclosure is permitted by applicable data protection laws; and
- to protect and defend our rights, property, and the security or safety of our business operations and those of any of our respective affiliates, staff, business partners, our customers or members of the public.
• Corporate Transactions. We may disclose your information to a third party (and their business advisors) as part of a merger or transfer, reorganisation, acquisition or sale (including in the context of negotiations), dissolution or other corporate transaction, or in the event of a bankruptcy.
• Other Parties with Your Consent or on Your Request. In addition to the disclosures described in this Privacy Policy, we may share information about you with third parties when you separately consent to or request such sharing.
• Analytics We may collect personal information about your online activities on websites and connected devices over time and across third-party websites, devices, apps and other online features and services. We may use third-party analytics services, such as Google Analytics and Firebase. The information we obtain may be disclosed to or collected directly by these providers and other relevant third parties who use the information, for example, to evaluate use of the Services. To learn more about Google Analytics, please visit “How Google uses data when you use our partners' sites or apps,” (located at https://www.google.com/policies/privacy/partners/), “Safeguarding your Data” (located at https://support.google.com/analytics/answer/6004245#zippy=) and “Google Analytics Opt-out Browser Add-on” (located at https://tools.google.com/dlpage/gaoptout).
5. Retention of Personal Informaition
We take appropriate steps to ensure that we process and retain information in accordance with the following principles:
• at least for the duration for which the information is used to provide you with our Services;
• as required under law, a contract, or with regard to our statutory obligations (e.g., tax laws); or
• only for as long as it is necessary for the purpose for which it was collected, is processed, or longer if required under any contract, by applicable law, or, in anonymized form, for statistical purposes, subject to appropriate safeguards. For example, if a dispute arises between you and the LG Group or you fail to make payment for our Services, we may retain relevant information until such dispute is resolved or until such payment is made, respectively. If you delete your entire LG Account, your information will be retained for three months and immediately destroyed thereafter, unless otherwise required under applicable law.
• Where we process your information, we process the data until you ask us to stop and for a short period after this (to allow us to implement your requests). We also keep a record of the fact that you have asked us not to send you direct marketing or to process your data indefinitely so that we can respect your request in future.
6. Your Choices
Where permitted we may contact you via email, phone call, text messages or push notifications through our mobile apps. To submit a request concerning the receipt of such communications from us, please contact us using the information specified in the “Contact Us” section below.
You can unsubscribe from our marketing communications at any time by clicking the “unsubscribe” link included at the bottom of emails or by contacting us directly (see “Contact Us” section below).
Please note that if you unsubscribe from our marketing communications, we will process your unsubscription as soon as possible, but please be aware that in some circumstances you may continue to receive marketing messages for a short time whilst we process your request. We will also continue to send you service messages to provide you with necessary information in relation to your contract and the Services you use (for example, to update you on changes to our Terms of Use).
7. Your Rights
To the extent provided by applicable law, you can ask your local LG Group member for a copy of the personal information we hold about you. You can also ask us to delete personal information or correct any inaccuracies, to restrict or limit the processing of your personal information, to withdraw your consent and to provide you with personal information that you provided to us for a contract or with your consent in a structured, machine readable format, and to ask us to share (port) this data to another controller.
In addition, to the extent provided by applicable law, you can object to the processing of your personal data in some circumstances (in particular, where we don’t have to process the data to meet a contractual or other legal requirement).
However, these rights may be limited, for example if fulfilling your request would reveal personal data about another person, where they would infringe the rights of a third party (including our rights) or if you ask us to delete information which we are required by law to keep or have compelling legitimate interests in keeping. Relevant exemptions are included in both the GDPR and in national laws. We will inform you of relevant exemptions we rely upon when responding to any request you make. To make a request concerning your rights or to make an inquiry, use the contact details under the “Contact Us” section below. In some cases you can also exercise your rights directly through the Website.
8. How We Protect Personal Information
We take the protection of your information seriously and we have in place safeguards designed to protect the information we collect through our Services. However, please note that although we take reasonable steps to protect your information, no website, Internet transmission, computer system, or wireless connection is completely secure.
9. International Transfer of Information
Your use of our Services will involve the transfer, storage, and processing of your personal information within and outside of your country of residence, consistent with this Privacy Policy. In particular, your personal information will be transferred to the Republic of Korea and United States. Please note that data protection laws and other laws of countries to which your information may be transferred might not be as comprehensive as those in your country.
[For European Residents]
If you are in the EEA (European Economic Area, that is in the European Union and Iceland, Lichtenstein, Norway), UK or Switzerland, we will transfer your personal information to other countries outside the EEA, UK or Switzerland, including the Republic of Korea and the United States. European Union Law recognises the Republic of Korea as adequately protecting personal information. However, where we transfer your personal information to a jurisdiction which is not considered adequate by applicable law, we will take appropriate measures, in compliance with applicable laws, to ensure that your personal information remains protected. Such measures include for instance the use of model clauses which have been approved by the EU, UK and Switzerland. In some instances, we will rely on your explicit consent, where this is appropriate. To request more information or obtain a copy of the contractual agreements or other safeguards in place, use the contact details set out in the “Contact Us” section below.
10. Updates to Our Privacy Policy
This Privacy Policy may be updated to reflect changes in our personal information practices with respect to our Services, or changes in the applicable law.
11. Contact Us
To exercise your rights, or for further information about how we use your personal information, please contact us.
For requests and enquiries relating to information about you collected via the Website or otherwise by your local LG Group member, please contact your local LG Group member. The name of and contact details for your local LG Group member can be found here.
For requests and enquiries relating to information about you collected via all other Services, please contact LGE at [here] or via post [LG Twin tower, 128 Yeoui—daero, Yeongdeungpo-gu, Seoul, Republic of Korea]. The name of and contact details for your local LG Group member can be found here.
12. Personal Information of Children
Our Services are designed for a general audience and are not directed towards children. In connection with our Services, we do not knowingly collect or maintain personal information from anyone under the age of 14 or knowingly allow such persons to use our Services. Please do not provide us with any personal information relating to persons under the age of 14. If you are under 14, please do not attempt to register for our Services or provide us with any personal information. If we learn that a person under the age of 14 has provided us with any personal information, we will promptly delete such personal information. If you believe that a child under age 14 may have provided us with personal information, please contact us using the information specified in the “Contact Us” section above.
In some jurisdictions we may adopt a stricter age-gating policy. Please read the supplemental information for your jurisdiction at the bottom of this Privacy Policy for further information.
LG Entities
|
Country |
LG Entity |
Registered address |
Contact information |
|
Australia |
LG Electronics Australia Pty Limited |
Level 44, 8 Parramatta Square, 10 Darcy St, Parramatta NSW 2150, Australia |
Tel: 1300 LG CARE (1300 54 2273) Email: lgeap.privacy@lge.com www.lg.com/au/support/email Write us: The Privacy Officer LG Electronics Australia Pty Ltd Level 44, 8 Parramatta Square, 10 Darcy St, Parramatta NSW 2150, Australia |
Services
|
Service |
LG Entity |
Registered address |
Contact information |
|
ThinQ |
LG Electronics Inc. |
LG Twin tower, 128 Yeoui—daero, Yeongdeungpo-gu, Seoul, Republic of Korea |
thinq@lge.com |
|
LG Electronics Australia Pty Limited |
Level 44, 8 Parramatta Square, 10 Darcy St, Parramatta NSW 2150, Australia |
lgeap.privacy@lge.com |
Supplementary Terms to the Privacy Policy: Jurisdiction Specific - Australia
If you are using our Services in Australia, the following additional terms apply. In the event of any conflict between the following additional terms and the provisions of the main body of the Privacy Policy, the following terms shall prevail.
A. In Section 5 of the Privacy Policy, the first sentence is deleted and replaced with:
'We store your information in hard copy and electronically, and take appropriate steps to ensure that we process and retain information in accordance with the following principles:
B. In Section 9 of the Privacy Policy, insert the following:
[For Australian Residents]
If you are residing in Australia, or you used our Service while in Australia, or your information is collected from or held in Australia, or collected by our Australian entity LG Electronics Australia Pty Limited (each an Australian Link), we may also be required to comply with the Australian Privacy Principles in the Privacy Act 1988 (Cth) (Privacy Act), which applies to us by virtue of our Australian business operations.
The following additional terms supplement this privacy policy and set out our requirements under the Privacy Act, and how we manage, collect, share, and use personal information about you and how you can exercise your privacy rights.
We will use and disclose your personal information for the particular purpose for which it was collected, we may also use and disclose your personal information for purposes that you would reasonably expect are related or ancillary to the main reason it is collected. Your use of our Services may also involve the transfer, storage, and processing of your personal information to countries outside of Australia; such countries include, without limitation, countries in the European Economic Area, the Republic of Korea, and United States. We will take appropriate measures, in compliance with applicable laws, to ensure that your personal information remains protected in accordance with the Privacy Act. To request more information, see the “Contact Us” section below.
Complaints or concerns about our handling your personal information
If you require a copy of this policy, or if you have any questions about privacy related issues or wish to complain about a breach of your privacy or the handling of your personal information, you can contact us at [here]. In addition, our Data Protection Officer can be contacted [lgeap.privacy@lge.com]. We will need to verify your identity. We will respond within a reasonable time, usually within 30 days.
If we are unable to satisfactorily resolve your concerns about our handling of your personal information, you can contact the Office of the Australian Information Commissioner:
GPO Box 5218
Sydney NSW 2001
Email: enquiries@oaic.gov.au
Tel: 1300 363 992
www.oaic.gov.au
C. In Section 9 of the Privacy Policy, insert the following:
We will post a notice on our Services to notify you in advance of material changes to our Privacy Policy and indicate at the top of the notice when it was most recently updated.
Cookie Policy
Last Updated: 12 / 14 / 2023
This policy applies to the deposit of cookies by the websites and services (hereinafter collectively, the “Sites”) managed by LG Electronics Inc. (“LGE”), together with its subsidiaries and affiliates (the “LG Group”, “we”, “our” or“us”).
The Sites use cookies. Below you will find information about cookies and how to limit them.
With the exception of cookies strictly necessary for the provision and proper functioning of the Sites, you can choose whether or not to consent to the deposit of cookies via our dedicated banner or by following the instructions below.
What is a cookie?
When browsing the Sites, cookies or similar technologies such as "web beacons", SDKs, pixels or others (together, hereinafter "cookies") may be placed on the device from which you access the Sites, such as your computer or mobile phone or tablet. Cookies can record information relating to navigation on our Sites (the pages you have consulted, the date and time of the consultation, etc.) that we can read during your subsequent visits.
Cookies are text files containing small amounts of information which are downloaded to your computer or mobile device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.
Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improving the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.
What cookies do we use on the Sites?
We use the following cookies.
1) Strictly necessary cookies.
These are cookies that are required for the operation of our Sites. They include, for example, cookies that enable you to log into secure areas of our Sites. These cookies may allows the website to distinguish you as an individual visitor from all other visitors on the website. These cookies are used to maintain a server session to enable functions you have requested. This category of cookies cannot be disabled. If you configure your browser to refuse these cookies, certain services of the Sites will not be provided optimally, or even cannot be provided to you.
2) Functional cookies (Preferences Cookies).
These are used to recognise you when you return to our Sites. These cookies are used to provide you with convenient features, such as product reviews and product video playback, during your web browsing. This enables us to personalise our content for you and remember your preferences (for example, your choice of language or region). These cookies may allows the website to distinguish you as an individual visitor from all other visitors on the website. These cookies are used to maintain a server session to enable functions you have requested. All the information that these cookies collect is anonymous and is only used to improve how the Sites work.
If you do not allow these cookies, we will not be able to continue to analyze the functionality of our Sites and suggest personalized content to you.
3) Analytics Cookies (Performance Cookies).
These cookies allow us to continue to improve the features of our Sites through traffic analysis and to suggest personalized content to you. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. All the information that these cookies collect is anonymous and is only used to improve how the Sites work. However, the third party providing these statistical services, Google Analytics, does process personal data about you in order to provide us with aggregated data about our website visitors.
If you do not allow these cookies, we will not be able to continue to analyze the functionality of our Sites and suggest personalized content to you.
Our website uses Google Analytics cookies. Information collected by Google Analytics cookies will be transmitted to and stored by Google on servers in the United States of America in accordance with its privacy practices. You can access Google's privacy policy at https://policies.google.com/privacy. You can completely disable Google Analytics for your browser by visiting the following link https://tools.google.com/dlpage/gaoptout.
4) Advertising Cookies (Marketing Cookies).
These cookies allow us to present you with advertisements and other content that we believe best matches your interests and digital behavior. These cookies may be placed on our Sites by our advertising partners. They may also be used by these companies to profile your interests and show you relevant advertisements on other sites.
If you do not allow these cookies, you will not be able to receive personalised advertising.
How to manage, disable or delete cookies?
You may, at any time, give or withdraw your consent to the deposit of the cookies referred to above (except for strictly necessary cookies) by clicking on "Change your cookie setting" from any page of our Sites.
You may also disable cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to disable all cookies (including strictly necessary cookies) you may not be able to access all or parts of the Sites.
Disabling a cookie or category of cookie does not delete the cookie from your browser. You will need to do this separately within your browser.
If you would like to make changes to your cookie settings, please go to the 'Options' or 'Preferences' menu of your browser. Alternatively, go to the 'Help' option in your browser for more details.
To learn more about the cookie settings for your browser, please select the links below:
• Internet Explorer : https://support.microsoft.com/en-us/windows/delete-and-manage-cookies-168dab11-0753-043d-7c16-ede5947fc64d
• Chrome : https://support.google.com/chrome/answer/95647?hl=en
• Android : https://support.google.com/chrome/answer/95647
• Safari : https://support.apple.com/en-gb/guide/safari/sfri11471/mac
• iOS : https://support.apple.com/en-gb/HT201265
Modification of the Cookies Policy
The present Cookie Policy may be updated by LGE; however, we will inform you of any important changes by means of a notice published on the Sites with a reasonable notice, in order to give you time, if necessary, to stop using the Sites. It is important that you always check for updates to the Policy, as we may change it from time to time to reflect changes in our use of cookies. Check the date at of the Policy to see when it was last changed.
More Information about Privacy
For more information about cookies, as well as your privacy, please refer to the Privacy Policy.
Contact us
For requests and enquiries relating to information about you collected via the Sites or otherwise by your local LG Group member, please contact your local LG Group member. The name of and contact details for your local LG Group member can be found here.
How do we use Cookies and how long do they last?
We are using Cookies for the purposes set out below. If in the future we use others for the purpose of providing more and better services, you will be informed of this.
|
Category |
Cookie |
Host |
Description |
Duration |
|
Advertising Cookies |
__adroll_fpc |
LG |
This cookie is used to identify the visitor across visits and devices. It is used by real-time bidding for advertisers to present relevant advertisement. |
1 year |
|
Advertising Cookies |
__ar_v4 |
Google Doubleclick |
This cookie is associated with the doubleclick advertising service from Google.Helps with tracking conversion rates for ads. |
1 year |
|
Advertising Cookies |
__attentive_cco |
Attentive |
Social media handler and anlytical functionality. |
2 years |
|
Advertising Cookies |
__attentive_dv |
Attentive |
Social media handler and anlytical functionality. |
2 years |
|
Advertising Cookies |
__attentive_id |
Attentive |
Social media handler and anlytical functionality. |
2 years |
|
Advertising Cookies |
__attentive_pv |
Attentive |
Social media handler and anlytical functionality. |
2 years |
|
Advertising Cookies |
__attentive_ss_referrer |
Attentive |
Social media handler and anlytical functionality. |
2 years |
|
Analytics Cookies |
__ca__chat |
lg.com |
Allows to store information about the user, his preferences for future visits, site traffic and site interactions in order to offer better site experiences and tools in the future. |
364 Days |
|
Functional Cookies |
__exponea_etc__ |
Exponea |
Allows chatbot functionality. |
6 months |
|
Advertising Cookies |
__gads |
|
Used to register what ads have been displayed to the user. |
1 year |
|
Advertising Cookies |
__gpi |
|
Collects information on user behaviour on multiple websites. This information is used in order to optimize the relevance of advertisement on the website. |
1 year |
|
Analytics Cookies |
__hssc |
lg.com |
This cookie name is associated with websites built on the HubSpot platform. It is reported by them as being used for website analytics. |
30 minutes |
|
Analytics Cookies |
__hssrc |
lg.com |
This cookie name is associated with websites built on the HubSpot platform. It is reported by them as being used for website analytics. |
session |
|
Analytics Cookies |
__hstc |
lg.com |
This cookie name is associated with websites built on the HubSpot platform. It is reported by them as being used for website analytics. |
179 Days |
|
Advertising Cookies |
__qca |
lg.com |
This is a cookie usually associated with Quantcast, a digital advertising company. They provide website rankings, and the data they collect is also used for audience segmentation and targeted advertising. |
391 Days |
|
Advertising Cookies |
__rtbh.lid |
RTB House |
Collects information on user behaviour on multiple websites. This information is used in order to optimize the relevance of advertisement on the website. |
364 Days |
|
Advertising Cookies |
__rtbh.uid |
RTB House |
Collects information on user behaviour on multiple websites. This information is used in order to optimize the relevance of advertisement on the website. |
364 Days |
|
Analytics Cookies |
__td_signed |
Arm Treasure Data |
Registers statistical data on users' behaviour on the website. Used for internal analytics by the website operator. |
399 days |
|
Analytics Cookies |
__utma |
|
It it used to calculate new and returning visitor statistics. |
2 Years |
|
Analytics Cookies |
__utmb |
|
This is one of the four main cookies set by the Google Analytics service which enables website owners to track visitor behaviour and measure site performance. It is not used in most sites but is set to enable interoperability with the older version of Google Analytics code known as Urchin. In this older versions this was used in combination with the __utmb cookie to identify new sessions/visits for returning visitors. When used by Google Analytics this is always a Session cookie which is destroyed when the user closes their browser. Where it is seen as a Persistent cookie it is therefore likely to be a different technology setting the cookie. |
Session |
|
Analytics Cookies |
__utmc |
|
This is one of the four main cookies set by the Google Analytics service which enables website owners to track visitor behaviour and measure site performance. It is not used in most sites but is set to enable interoperability with the older version of Google Analytics code known as Urchin. In this older versions this was used in combination with the __utmb cookie to identify new sessions/visits for returning visitors. When used by Google Analytics this is always a Session cookie which is destroyed when the user closes their browser. Where it is seen as a Persistent cookie it is therefore likely to be a different technology setting the cookie. |
Session |
|
Analytics Cookies |
__utmt_UA-xxxxxxxxxxx |
|
This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the __utmt cookie which is used to limit the amount of data recorded by Google on high traffic volume websites. |
A few seconds |
|
Analytics Cookies |
__utmz |
|
This is one of the four main cookies set by the Google Analytics service which enables website owners to track visitor behaviour measure of site performance. This cookie identifies the source of traffic to the site - so Google Analytics can tell site owners where visitors came from when arriving on the site. The cookie has a life span of 6 months and is updated every time data is sent to Google Analytics. |
6 months 2 days |
|
Functional Cookies |
__zlcmid |
Zendesk |
Live chat widget sets the cookies to store the Zopim Live Chat ID used to identify a device across visits. |
1 year |
|
Analytics Cookies |
_atrk_sessidx |
lg.com |
This cookie allows us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. |
13 months |
|
Advertising Cookies |
_atrk_siteuid |
lg.com |
This cookie is used to personalise our sites, deliver customized advertisements to you, or contact you directly where you have separately consented to such communications. |
364 Days |
|
Functional Cookies |
_atrk_ssid |
lg.com |
This cookie helps users to remain connected to Google account when they visit its service again. |
13 months |
|
Advertising Cookies |
_attn_ |
Attentive |
This is a secure persistent cookie that contains the visitor ID and some page view and session details. |
400 days |
|
Analytics Cookies |
_beu_utm_campaign |
beusable |
UTM_campaign |
30 min |
|
Analytics Cookies |
_beu_utm_content |
beusable |
UTM_content |
30 min |
|
Analytics Cookies |
_beu_utm_medium |
beusable |
UTM_medium |
30 min |
|
Analytics Cookies |
_beu_utm_source |
beusable |
UTM_source |
30 min |
|
Analytics Cookies |
_beu_utm_term |
beusable |
UTM_term |
30 min |
|
Advertising Cookies |
_clck |
lg.com |
This cookie is used to personalise our sites, deliver customized advertisements to you, or contact you directly where you have separately consented to such communications. |
364 Days |
|
Analytics Cookies |
_clsk |
www.lg.com |
Used by Microsoft Clarity to connect multiple page views by a user into a single Clarity session recording. |
A few seconds |
|
Analytics Cookies |
_conv_r |
lg.com |
This cookie allows us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. |
1 year |
|
Strictly Necessary Cookies |
_conv_s |
lg.com |
Convert AB testing |
session |
|
Strictly Necessary Cookies |
_conv_v |
lg.com |
This cookie is the visitor-centric cookie that has a lifetime of max 6 months from the last update time. |
182 Days |
|
Analytics Cookies |
_dd_s |
DataDog |
Registers the website’s speed and performance. This function can be used in context with statistics and load-balancing. |
1 day |
|
Analytics Cookies |
_derived_epik |
|
Used to collect information for analytics purposes. |
6 months |
|
Advertising Cookies |
_fbc |
facebook.com |
This domain is owned by Facebook, which is the world's largest social networking service. As a third party host provider, it mostly collects data on the interests of users via widgets such as the 'Like' button found on many websites. This is used to serve targeted advertising to its users when logged into its services. In 2014 it also started serving up behaviourally targeted advertising on other websites, similar to most dedicated online marketing companies. |
6 months |
|
Advertising Cookies |
_fbp |
|
Identifies browsers for the purposes of providing advertising and site analytics services |
3 months |
|
Analytics Cookies |
_ga |
|
This cookie is used by Google Analytics to persist session state. |
2 years |
|
Analytics Cookies |
_ga_xxxxxxxxxxxx |
|
This cookie is used by Google Analytics to persist session state. |
2 years |
|
Analytics Cookies |
_gaexp |
|
This is one of the four main cookies set by the Google Analytics service which enables website owners to track visitor behaviour measure of site performance. This cookie identifies the source of traffic to the site - so Google Analytics can tell site owners where visitors came from when arriving on the site. |
3 months |
|
Analytics Cookies |
_gat |
|
This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It is a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites. |
1 minute |
|
Advertising Cookies |
_gcl_au |
|
Used in conjunction with the c_user cookie to authenticate your identity to Facebook |
3 months |
|
Analytics Cookies |
_gcl_aw |
|
It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. |
2 Years |
|
Analytics Cookies |
_gcl_dc |
GA |
Used in conjunction with the c_user cookie to authenticate your identity to Facebook |
90 days |
|
Advertising Cookies |
_gcl_gb |
|
Contains campaign related information on the user |
90 days |
|
Analytics Cookies |
_gid |
|
Used to distinguish users. |
1 day |
|
Analytics Cookies |
_hjAbsoluteSessionInProgress |
Hotjar |
This cookie is used to detect the first pageview session of a user. This is a True/False flag set by the cookie. |
30 minutes |
|
Analytics Cookies |
_hjCachedUserAttributes |
Hotjar |
This cookie stores User Attributes which are sent through the Hotjar Identify API, whenever the user is not in the sample. These attributes will only be saved if the user interacts with a Hotjar Feedback tool. |
Session |
|
Analytics Cookies |
_hjFirstSeen |
Hotjar |
This is set to identify a new user’s first session. It stores a true/false value, indicating whether this was the first time Hotjar saw this user. It is used by Recording filters to identify new user sessions. |
Session |
|
Analytics Cookies |
_hjHasCachedUserAttributes |
Hotjar |
Enables us to know whether the data set in _hjUserAttributes Local Storage item is up to date or not. |
Session |
|
Analytics Cookies |
_hjid |
Hotjar |
This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID. |
1 year |
|
Analytics Cookies |
_hjIncludedInSample |
Hotjar |
This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels |
session |
|
Analytics Cookies |
_hjIncludedInSessionSample_xxx |
Hotjar |
This cookie is set to let Hotjar know whether that visitor is included in the data sampling defined by your site's daily session limit. |
30 minutes |
|
Analytics Cookies |
_hjSession_xxxxxxx |
lg.com |
A cookie that holds the current session data. This ensues that subsequent requests within the session window will be attributed to the same Hotjar session. |
A few seconds |
|
Analytics Cookies |
_hjSessionUser_xxxxxxx |
lg.com |
Hotjar cookie that is set when a user first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID. |
364 Days |
|
Analytics Cookies |
_hjTLDTest |
Hotjar |
To determine the most generic cookie path that has to be used instead of the page hostname, Hotjar sets the _hjTLDTest cookie to store different URL substring alternatives until it fails. |
session |
|
Analytics Cookies |
_mibhv |
Moveable Ink |
This cookie powers Moveable Ink Analytics, which allows us to measure effectiveness of our Advertising emails |
13 months |
|
Advertising Cookies |
_mkto_trk |
Marketo |
This tracks visitor behaviour on the sites on which the cookie is installed and to link a visitor to the recipient of an email marketing campaign, to measure campaign effectiveness. Tracking is performed anonymously until a user identifies himself by submitting a form. |
2 years |
|
Functional Cookies |
_omappvp |
LG |
Stores last visit. |
1 year |
|
Analytics Cookies |
_omappvs |
OptinMonster |
The _omappvs cookie, used in conjunction with the _omappvp cookies, is used to determine if the visitor has visited the website before, or if it is a new visitor. |
20 minutes |
|
Analytics Cookies |
_pin_unauth |
|
This is one of the four main cookies set by the Google Analytics service which enables website owners to track visitor behaviour measure of site performance. This cookie identifies the source of traffic to the site - so Google Analytics can tell site owners where visitors came from when arriving on the site. |
6 months |
|
Advertising Cookies |
_rdt_uuid |
lg.com |
This cookie is used to personalise our sites, deliver customized advertisements to you, or contact you directly where you have separately consented to such communications. |
89 Days |
|
Analytics Cookies |
_rtetSessId |
beusable |
session uid (Beusable's own random session id) |
30 min |
|
Analytics Cookies |
_rtetSessPageSeq |
beusable |
The user's sequence from the above session within the pages with beusable code (starts with 0 and increases sequentially) => if the session is valid (when the user keeps taking actions or moves to a page with code ) the validity time keeps increasing by 30 minutes -> if the session is invlaid ( when the user closes the browser or stays still ) max 30 minutes. |
30 min |
|
Analytics Cookies |
_rtetUrl |
beusable |
Cookies for storing the first referrer URL for SPA pages |
30 min |
|
Advertising Cookies |
_scid |
lg.com |
Cookie associated with Snapchat. Sets a unique ID for the visitor, that allows third party advertisers to target the visitor with relevant advertisement. This pairing service is provided by third party advertisement hubs, which facilitates realtime bidding for advertisers. |
395 Days |
|
Strictly Necessary Cookies |
_scid_r |
lg.com |
This cookie is required for the operation of our website. |
395 Days |
|
Advertising Cookies |
_sctr |
lg.com |
This cookie is used to personalise our sites, deliver customized advertisements to you, or contact you directly where you have separately consented to such communications. |
395 Days |
|
Functional Cookies |
_sfid_b182 |
www.lg.com |
This cookie is used to recognise you when you return to our website and does not collect information that can identify you. |
729 Days |
|
Advertising Cookies |
_sfid_undefined |
www.lg.com |
Legacy amplitude cookie used to track the user |
729 Days |
|
Analytics Cookies |
_td |
treasure data |
This is one of the four main cookies set by the Google Analytics service which enables website owners to track visitor behaviour measure of site performance. This cookie identifies the source of traffic to the site - so Google Analytics can tell site owners where visitors came from when arriving on the site. |
6 months |
|
Analytics Cookies |
_td_global |
in.treasuredata.com |
Used to collect information for analytics purposes. |
729 Days |
|
Analytics Cookies |
_td_ssc_id |
treasure data |
This is one of the four main cookies set by the Google Analytics service which enables website owners to track visitor behaviour measure of site performance. This cookie identifies the source of traffic to the site - so Google Analytics can tell site owners where visitors came from when arriving on the site. |
6 months |
|
Advertising Cookies |
_tt_enable_cookie |
.lg.com |
This cookie is used as a means of tracking your website activity to help us optimise our advertising. |
1 year |
|
Advertising Cookies |
_ttp |
.tiktok.com |
To measure and improve the performance of your advertising campaigns and to personalize the user's experience (including ads) on TikTok |
13 months, from the last date it was used |
|
Advertising Cookies |
_uetmsclkid |
Bing Ads |
Store performed actions on the website |
session |
|
Advertising Cookies |
_uetsid |
Bing |
This is one of the four main cookies set by the Google Analytics service which enables website owners to track visitor behaviour measure of site performance. This cookie identifies the source of traffic to the site - so Google Analytics can tell site owners where visitors came from when arriving on the site. |
2 years |
|
Advertising Cookies |
_uetvid |
Bing |
This cookie is used by Bing to determine what ads should be shown that may be relevant to the end user perusing the site. |
1 year |
|
Strictly Necessary Cookies |
_uqd_code |
.lg.com |
Validated code -> works with pre-population of the field and for integration purposes. |
30 Days |
|
Strictly Necessary Cookies |
_uqd_trigger |
.lg.com |
Latest validated master code. |
30 Days |
|
Strictly Necessary Cookies |
_uqd_validated |
.lg.com |
Last validated unique code (user input). |
30 Days |
|
Analytics Cookies |
_ym_d |
Yandex Metrica |
to store first visit to the site. |
1 year |
|
Analytics Cookies |
_ym_isad |
Yandex Metrica |
to provide functions across pages. |
2 days |
|
Analytics Cookies |
_ym_uid |
Yandex Metrica |
to store and track a visitor's identity. |
1 year |
|
Analytics Cookies |
aam_uuid |
|
This is one of the four main cookies set by the Google Analytics service which enables website owners to track visitor behaviour measure of site performance. This cookie identifies the source of traffic to the site - so Google Analytics can tell site owners where visitors came from when arriving on the site. |
1 month |
|
Analytics Cookies |
adcloud |
|
This is one of the four main cookies set by the Google Analytics service which enables website owners to track visitor behaviour measure of site performance. This cookie identifies the source of traffic to the site - so Google Analytics can tell site owners where visitors came from when arriving on the site. |
3 months |
|
Analytics Cookies |
ai_user |
Microsoft |
Used by Microsoft Application Insights software to collect statistical usage and telemetry information. The |
1 year |
|
Analytics Cookies |
ajs_anonymous_id |
Atlassian Jira Servicedesk |
These cookies are generally used for Analytics and help count how many people visit a certain site by tracking if you have visited before. |
1 year |
|
Advertising Cookies |
ajs_user_id |
Segment.com |
This cookie helps track visitor usage, events, target marketing, and can also measure application performance and stability. |
1 year |
|
Advertising Cookies |
AMCV_####@AdobeOrg |
lg.com |
This is a pattern type cookie name associated with Adobe Marketing Cloud. It stores a unique visitor identifier, and uses an organisation identifier to allow a company to track users across their domains and services. |
730 Days |
|
Advertising Cookies |
AMCVS_####@AdobeOrg |
lg.com |
This is a pattern type cookie name associated with Adobe Marketing Cloud. It stores a unique visitor identifier, and uses an organisation identifier. |
Session |
|
Functional Cookies |
mbox |
lg.com |
Used by Adobe Target to generate dynamic content in a marketing box on the page. Contains the following values: |
731 Days |
|
Advertising Cookies |
demdex |
demdex.net |
This cookie helps Adobe Audience Manger perform basic functions such as visitor identification, ID synchronization, segmentation, modeling, reporting, etc. |
179 Days |
|
Analytics Cookies |
appier_pv_counterPageView_ATM |
lg.com |
This cookie allows us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. |
Session |
|
Analytics Cookies |
appier_utmz |
lg.com |
This cookie allows us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. |
6 Days |
|
Functional Cookies |
at_check |
www.lg.com |
Used by Adobe Target to check if cookies are enabled/supported on the browser |
Session |
|
Strictly Necessary Cookies |
at_plplistclick |
www.lg.com |
This cookie is required for the operation of our website |
Session |
|
Advertising Cookies |
attntv_mstore_email |
Attentive |
used at checkout for attribution |
30 minutes |
|
Advertising Cookies |
attntv_mstore_phone |
Attentive |
used at checkout for attribution |
30 minutes |
|
Functional Cookies |
AWSALB |
salesforce.com |
Classic AWS load balancer first receives a request from a client, it routes the request to a target, generates a cookie named AWSALB that encodes information about the selected target, encrypts the cookie, and includes the cookie in the response to the client. |
1 week |
|
Functional Cookies |
AWSALBCORS |
salesforce.com |
For continued stickiness support with CORS use cases after the Chromium update, we are creating additional stickiness cookies for each of these duration-based stickiness features named AWSALBCORS (ALB). |
1 week |
|
Analytics Cookies |
bv_metrics |
www.lg.com |
This cookie is used for performance diagnostic events for less than 1/1000th of users. |
A few seconds |
|
Functional Cookies |
BVBRANDID |
Bazaarvoice |
This cookie allows internal Bazaarvoice web analytics to be correlated to the same user for interactions within a particular client domain. |
Session |
|
Functional Cookies |
BVBRANDSID |
BazaarVoice |
Allows internal Bazaarvoice web analytics to be correlated to the same user browsing session for interactions within a particular client domain. |
Session |
|
Functional Cookies |
BVImplmain_site |
BazaarVoice |
Applied by a third-party library from BazaarVoice which is used to manage user reviews for our events. |
Session |
|
Functional Cookies |
check |
go.flx1.com |
This cookie is used to recognise you when you return to our website and does not collect information that can identify you. |
Session |
|
Strictly Necessary Cookies |
checkout1 |
www.lg.com |
Cookie for OBS countries using Magento solution to use Cart funtion. |
Session |
|
Strictly Necessary Cookies |
checkout2 |
www.lg.com |
Cookie for OBS countries using Magento solution to use Cart funtion. |
Session |
|
Strictly Necessary Cookies |
checkout21 |
www.lg.com |
Cookie for OBS countries using Magento solution to use Cart funtion. |
Session |
|
Advertising Cookies |
cjConsent |
lg.com |
This cookie is used to personalise our sites, deliver customized advertisements to you, or contact you directly where you have separately consented to such communications. |
394 Days |
|
Analytics Cookies |
cjCountry |
GA |
LG GA Configured Custom Dimensions for country |
90 Days |
|
Analytics Cookies |
cjLiveRampLastCall |
GA |
LG GA Configured Custom Dimensions call clicks |
90 Days |
|
Advertising Cookies |
cjUser |
lg.com |
This cookie is used to personalise our sites, deliver customized advertisements to you, or contact you directly where you have separately consented to such communications. |
394 Days |
|
Analytics Cookies |
com.silverpop.iMAWebCookie |
lg.com |
The visitor key assigned by the system. |
999 Days |
|
Strictly Necessary Cookies |
cookietest |
www.lg.com |
Common cookie name could have a number of different origins. Where this is first party and a session cookie, its most likely to do with checking to see if the browser is set to block or allow cookies.Common cookie name could have a number of different origins. Where this is first party and a session cookie, its most likely to do with checking to see if the browser is set to block or allow cookies. |
Session |
|
Advertising Cookies |
cto_bundle |
lg.com |
This cookie is used to personalise our sites, deliver customized advertisements to you, or contact you directly where you have separately consented to such communications. |
395 Days |
|
Analytics Cookies |
ecrSessionId |
LG |
Keep customer session. |
End of Session |
|
Functional Cookies |
form_key |
Magento |
This cookie allows to enable various ecommerce functionalities. |
1 Day |
|
Strictly Necessary Cookies |
G_AUTHUSER_H |
sso.lg.com |
This cookie is used to securely log in to the website with a Google account. |
Session |
|
Strictly Necessary Cookies |
G_ENABLED_IDPS |
sso.lg.com |
This cookie is used to securely log in to the website with a Google account. |
Session |
|
Analytics Cookies |
gpv_p13 |
lg.com |
Used to collect information for analytics purposes. |
1 Day |
|
Analytics Cookies |
gpv_p73 |
lg.com |
Used to collect information for analytics purposes. |
1 Day |
|
Functional Cookies |
hubspotutk |
lg.com |
This cookie name is associated with websites built on the HubSpot platform. HubSpot report that its purpose is user authentication. As a persistent rather than a session cookie it cannot be classified as Strictly Necessary. |
179 Days |
|
Functional Cookies |
inside-eu |
eu-live.inside-graph.com |
This cookie is for INSIDE Chat powered by PowerfrontTM (Chat) to track consumer activity on and log chat activity on this Website. |
364 Days |
|
Advertising Cookies |
intercom-device-id-ksvgpfqa |
lg.com |
This cookie is used to personalise our sites, deliver customized advertisements to you, or contact you directly where you have separately consented to such communications. |
270 Days |
|
Functional Cookies |
intercom-id-ksvgpfqa |
lg.com |
This cookie is used to recognise you when you return to our website and does not collect information that can identify you. |
270 Days |
|
Functional Cookies |
lc_window_state |
lg.com |
This cookie is used to recognise you when you return to our website and does not collect information that can identify you. |
Session |
|
Functional Cookies |
lge_upgrade_success |
lg.com |
This cookie is used to recognise you when you return to our website and does not collect information that can identify you. |
Session |
|
Analytics Cookies |
ln_or |
obs.lg.com |
Records statistical data on user behaviour on the website |
Session |
|
Analytics Cookies |
logglytrackingsession |
lg.com |
This cookie allows us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. |
session |
|
Advertising Cookies |
mage-cache-sessid |
magento.com |
Stores configuration for product data related to recently viewed / compared products. |
Session |
|
Advertising Cookies |
mage-cache-storage-section-inv |
magento.com |
Stores configuration for product data related to recently viewed / compared products. |
Session |
|
Functional Cookies |
mage-messages |
Magento |
This cookie allows to enable various ecommerce functionalities. |
1 Day |
|
Functional Cookies |
manuals_documents_visited |
lg.com |
This cookie is used to recognise you when you return to our website and does not collect information that can identify you. |
Session |
|
Functional Cookies |
mcp_referer |
obs.lg.com |
This cookie is used to recognise you when you return to our website and does not collect information that can identify you. |
Session |
|
Advertising Cookies |
moe_uuid |
Moengage |
Web Push Subscriptio device unique id |
Session |
|
Strictly Necessary Cookies |
outbrain_cid_fetch |
LG |
This cookie determines how the user accessed the website. This information is used by the website operator to measure the efficiency of its marketing. |
1 minute |
|
Functional Cookies |
PHPSESSID |
LG |
Cookie for OBS countries using Magento solution to use Cart funtion |
Session |
|
Strictly Necessary Cookies |
pn |
lg.com |
Validation lock cookie (secure code from being used by multiple users). |
30 Days |
|
Analytics Cookies |
private_content_version |
Adobe |
Used to collect information for analytics purposes. |
2 years |
|
Functional Cookies |
ps-location |
LG |
For Find a dealer to store location ID |
Session |
|
Functional Cookies |
QST |
Qualtrics |
Appears when the Prevent multiple submissions option is enabled. The purpose of this cookie is to record the survey taken and prevent the user from taking the survey again. |
6 months |
|
Functional Cookies |
TRACK_TLS1_0 |
Qualtrics |
This cookie is used for tracking clients connecting to Qualtrics using TLS1.0. |
Session |
|
Functional Cookies |
Hash of the sessionID and query parameters that maps to a sessionID |
Qualtrics |
This cookie is placed when you start a survey session on the same browser where you are working on another one. |
up to 1 year |
|
Functional Cookies |
A hash of the url that may be appended with ‘-singleReload’ |
Qualtrics |
Appears when you start a session with Allow respondents to finish later enabled. |
6 months |
|
Functional Cookies |
QSI_CT |
lg.com |
This cookie is used to track whether we should display the Intercept on repeated user visits. It is formatted as QSI_SI_xx_intercept (e.g., QSI_SI_5sPQdCDYYVYwQRv_intercept). |
Session |
|
Functional Cookies |
QSI_HistorySession |
Qualtrics |
Qualtrics Web / App Feedback – |
Session |
|
Functional Cookies |
QSI_SI_xxxxxxxxxxxxxx_intercept |
lg.com |
This cookie is used to track whether we should display the Intercept on repeated user visits. It is formatted as QSI_SI_xx_intercept (e.g., QSI_SI_5sPQdCDYYVYwQRv_intercept). |
Session |
|
Strictly Necessary Cookies |
RT |
LG |
This is used to monitor web performance through mPulse solution. |
1 week |
|
Analytics Cookies |
s_cc |
Adobe |
Adobe Site Catalyst cookie, determines whether cookies are enabled in the browser |
Session |
|
Analytics Cookies |
s_fid |
Adobe |
This cookie is used to identify a unique visitor if the standard s_vi cookie is unavailable due to third-party cookie restrictions. Not used for implementations that use first-party cookies. |
5 years |
|
Analytics Cookies |
s_invisit |
Adobe |
The cookie identifies whether the user is arriving at the domain for the first time. The value is either TRUE or FALSE. |
Session |
|
Analytics Cookies |
s_nr |
Adobe |
Used to determine the number of visits by the user. |
1 month |
|
Analytics Cookies |
s_ppv |
Adobe |
The contents of the cookie contain the values inserted in the four variables described above and expire at the end of the session. |
Session |
|
Analytics Cookies |
s_ppvl |
Adobe |
This cookie is set by Adobe Analytics to store information on the percentage of the page displayed to the end user. |
Session |
|
Advertising Cookies |
s_ptc |
lg.com |
This cookie is used to personalise our sites, deliver customized advertisements to you, or contact you directly where you have separately consented to such communications. |
Session |
|
Analytics Cookies |
s_sq |
Adobe |
Adobe Site Catalyst cookie, stores information about the previous link clicked within the site |
Session |
|
Analytics Cookies |
s_vi |
Adobe |
Adobe Site Catalyst cookie, used to identify unique visitors, with an ID and timestamp |
2 Years |
|
Analytics Cookies |
s_vnum |
Adobe |
The cookie stores the number of visits by a Unique Visitor. This makes it possible, e.g., to capture return frequency of a visitor over a 30-day period. |
1 month |
|
Functional Cookies |
sat_track |
ellentube.com |
Domain associated with embedding content from ellentube.com |
Session |
|
Functional Cookies |
sa-user-id |
lg.com |
This cookie is used to recognise you when you return to our website and does not collect information that can identify you. |
364 Days |
|
Functional Cookies |
sa-user-id-v2 |
lg.com |
This cookie is used to recognise you when you return to our website and does not collect information that can identify you. |
364 Days |
|
Functional Cookies |
sa-user-id-v3 |
lg.com |
This cookie is used to recognise you when you return to our website and does not collect information that can identify you. |
364 Days |
|
Analytics Cookies |
section_data_ids |
Adobe |
Used to collect information for analytics purposes. |
2 years |
|
Strictly Necessary Cookies |
SESSION |
sso.lg.com |
It's used to maintain the session |
Session |
|
Functional Cookies |
session_id |
lg.com |
This cookie is used to recognise you when you return to our website and does not collect information that can identify you |
Session |
|
Functional Cookies |
sib_cuid |
obs.lg.com |
to store unique visits. |
181 Days |
|
Strictly Necessary Cookies |
spr-chat-token-xxxxxxxxxxxxxxx |
lg.com |
Maintain chat service & history |
Session |
|
Advertising Cookies |
ssm_au_c |
google.com |
This domain is owned by Google Inc. Although Google is primarily known as a search engine, the company provides a diverse range of products and services. Its main source of revenue however is advertising. Google tracks users extensively both through its own products and sites, and the numerous technologies embedded into many millions of websites around the world. It uses the data gathered from most of these services to profile the interests of web users and sell advertising space to organisations based on such interest profiles as well as aligning adverts to the content on the pages where its customer's adverts appear. |
Session |
|
Advertising Cookies |
ssm_au_d |
google.com |
This domain is owned by Google Inc. Although Google is primarily known as a search engine, the company provides a diverse range of products and services. Its main source of revenue however is advertising. Google tracks users extensively both through its own products and sites, and the numerous technologies embedded into many millions of websites around the world. It uses the data gathered from most of these services to profile the interests of web users and sell advertising space to organisations based on such interest profiles as well as aligning adverts to the content on the pages where its customer's adverts appear. |
Session |
|
Advertising Cookies |
SUBSCRIPTION_DETAILS |
lg.com |
This cookie is used to personalise our sites, deliver customized advertisements to you, or contact you directly where you have separately consented to such communications. |
Session |
|
Advertising Cookies |
tfpsi |
p.teads.tv |
This cookie is used to personalise our sites, deliver customized advertisements to you, or contact you directly where you have separately consented to such communications. |
Session |
|
Analytics Cookies |
time_client_date |
lg.com |
This cookie allows us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. |
Session |
|
Analytics Cookies |
time_zone_client |
lg.com |
This cookie allows us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. |
Session |
|
Analytics Cookies |
user_xxxxxxxx-xxxx-xxxx-xxxx-x |
lg.com |
This cookie allows us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. |
Session |
|
Advertising Cookies |
USER_DATA |
lg.com |
Web Push Subscription user data |
729 Days |
|
Analytics Cookies |
user_device_id |
lg.com |
This cookie allows us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. |
Session |
|
Analytics Cookies |
user_device_id_timestamp |
lg.com |
This cookie allows us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. |
Session |
|
Functional Cookies |
wtstp_nv |
lg.com |
This cookie is used to recognise you when you return to our website and does not collect information that can identify you. |
179 Days |
|
Functional Cookies |
wtstp_nv_s |
lg.com |
This cookie is used to recognise you when you return to our website and does not collect information that can identify you. |
179 Days |
|
Functional Cookies |
wtstp_rla |
lg.com |
This cookie is used to recognise you when you return to our website and does not collect information that can identify you. |
179 Days |
|
Strictly Necessary Cookies |
X-Scouter-Gxid |
LG |
Supporting User experience on LG.com. |
Session |
|
Analytics Cookies |
yourekoUserId |
Youreko |
We store information about how the user engaged with our tool, such as which features the user interacted with, associated with a cookie identifier and IP address. We never share this information with any third parties. |
1 year |
|
Analytics Cookies |
youreko-washing-machines_gb |
youreko.com |
We store information about how the user engaged with our widget tool, such as the attributes the user interacted with, associated with a cookie identifier and IP address. We never share this information with third parties. |
Session |
|
Analytics Cookies |
youreko-washing-machines_years |
youreko.com |
We store information about how the user engaged with our widget tool, such as the attributes the user interacted with, associated with a cookie identifier and IP address. We never share this information with third parties. |
Session |
|
Functional Cookies |
zchatproclog |
lg.com |
in order to maintain the session information in the live chat in case that customers refresh the web page |
Session |
|
Advertising Cookies |
uid |
criteo.com |
The Criteo ID cookie; it contains the unique user identifier (UUIDv4) on the Criteo network. |
1 year |
|
Advertising Cookies |
optout |
criteo.com |
The opt-out cookie; if present the user will not be tracked and retargeted by Criteo in that browsing session |
5 years |
|
Advertising Cookies |
zdi |
criteo.com |
The pass-back loop detection cookie; it contains a counter of the times the user is passed on one specific zone. |
6 months |
|
Advertising Cookies |
EDAAT |
.adsrvr.org |
EDAAT stores a temporary security token used only on EDAA opt out pages like http://www.youronlinechoices.com/. |
1 hour |
|
Advertising Cookies |
TDID |
.adsrvr.org |
Trade Desk ID (TDID) is the main cookie and ID used to recognize web-browser profiles over time across sites. |
365 days |
|
Advertising Cookies |
TDCPM |
.adsrvr.org |
Trade Desk Cookie Partner Mapping (TDCPM) records which partners The Trade Desk has matched IDs with in order to prevent redundant matching calls. |
365 days |
|
Advertising Cookies |
TTDOptOut |
.adsrvr.org |
TTDOptOut stores a static value recording the user's choice to opt out. It should be exclusive of the other cookies, so The Trade Desk will not have an ID on the browser when the TTDOptOut cookie is present. |
5 years |
|
Advertising Cookies |
TTDOptOutOfDataSale |
.adsrvr.org |
TTDOptOutOfDataSale stores a static value recording the user's choice to opt out of the selling of data to third parties. |
5 years |
|
Strictly Necessary Cookies |
AWSALB |
g0ydqzlbgmzdqyrvgfrd9mrtg8.c360a.salesforce.com |
AWS ELB application load balancer |
6 Days |
|
Functional Cookies |
AWSALBCORS |
g0ydqzlbgmzdqyrvgfrd9mrtg8.c360a.salesforce.com |
For continued stickiness support with CORS use cases after the Chromium update, we are creating additional stickiness cookies for each of these duration-based stickiness features named AWSALBCORS (ALB). |
7 days |
|
Analytics Cookies |
BrowserId |
.salesforce.com |
Salesforce Data Cloud cookie, determines whether sdk are enabled in the browser |
365Days |
|
Analytics Cookies |
BrowserId_sec |
.salesforce.com |
Salesforce Data Cloud cookie, determines whether sdk are enabled in the browser |
365Days |
|
Analytics Cookies |
c360aCustomerToken |
g0ydqzlbgmzdqyrvgfrd9mrtg8.c360a.salesforce.com |
This cookie is Used by Salesforce Data Cloud to recognise browser session ID when you return to our website and does not collect information that can identify you. |
Session |
|
Analytics Cookies |
OptanonConsent |
.salesforce.com |
This cookie is Used by Salesforce Data Cloud to recognise browser session secure ID when you return to our website and does not collect information that can identify you. |
365Days |
|
Analytics Cookies |
sfdcConsent |
.salesforce.com |
This cookie is Used by Salesforce Data Cloud to recognise session ID when you return to our website and does not collect information that can identify you. |
365Days |
|
Analytics Cookies |
webact |
.salesforce.com |
Salesforce Data Cloud cookie, determines whether sdk are enabled in the browser |
365Days |
|
Analytics Cookies |
_rtet_apply |
beusable |
Unique id of report registered in beusable |
2 weeks, Deleted when revisiting after the AB test is over. |
|
Analytics Cookies |
_rtet_ab_aid |
beusable |
ID of the page where the A/B test is running. |
2 weeks, Deleted when revisiting after the AB test is over. |
|
Analytics Cookies |
_rtet_ab_url |
beusable |
URL on page B of the A/B testing |
2 weeks, Deleted when revisiting after the AB test is over. |
|
Analytics Cookies |
_rtet_ab_ref |
beusable |
the referrer right before redirected due to A/B testing |
2 weeks, Deleted when revisiting after the AB test is over. |
|
Analytics Cookies |
_beu_utid |
beusable |
Unique ID of UT |
30 min |
|
Analytics Cookies |
_beu_utssid |
beusable |
Identification ID of the UT session |
30 min |
|
Strictly Necessary Cookies |
AWSALB |
prod-live-chat.sprinklr.com |
AWS ELB application load balancer |
6 Days |
|
Strictly Necessary Cookies |
AWSALBCORS |
prod-live-chat.sprinklr.com |
This cookie is managed by AWS and is used for load balancing. |
6 Days |