Troubleshooting
Troubleshooting
This chapter lists some problems you might encounter when using your phone. Some problems require
you to call your service provider, but most are easy to fix yourself.
|
Message |
Possible causes |
Possible corrective measures |
|
Micro-SIM card error |
There is no Micro-SIM card in the phone or it is inserted incorrectly. |
Make sure that the Micro-SIM card is correctly inserted. |
|
No network connection/ Dropped network |
Signal is weak or you are outside the carrier network. |
Move toward a window or into an open area. Check the network operator coverage map. |
|
Operator applied new services. |
Check whether the Micro-SIM card is more than 6~12 months old. If so, change your Micro-SIM card at your network provider's nearest branch. Contact your service provider. | |
|
Codes do not match |
To change a security code, you will need to confirm the new code by re-entering it. |
If you forget the code, contact your service provider. |
|
The two codes you have entered do not match. | ||
|
No applications can be set |
Not supported by service provider or registration required. |
Contact your service provider. |
|
Calls not available |
Dialling error |
New network not authorised. |
|
New Micro-SIM card inserted. |
Check for new restrictions. | |
|
Pre-paid charge limit reached. |
Contact service provider or reset limit with PIN2. | |
|
Phone cannot be switched on |
On/Off key pressed too briefly. |
Press the On/Off key for at least two seconds. |
|
Battery is not charged. |
Charge battery. Check the charging indicator on the display. | |
|
Charging error |
Battery is not charged. |
Charge battery. |
|
Outside temperature is too hot or cold. |
Make sure phone is charging at a normal temperature. | |
|
Contact problem |
Check the charger and its connection to the phone. | |
|
No voltage |
Plug the charger into a different socket. | |
|
Charger defective |
Replace the charger. | |
|
Wrong charger |
Use only original LG accessories. | |
|
Number not allowed |
The Fixed dialling number function is on. |
Check the Settings menu and turn the function off. |
|
Impossible to receive / send SMS & photos |
Memory full |
Delete some messages from your phone. |
|
Files do not open |
Unsupported file format |
Check the supported file formats. |
|
The screen does not turn on when I receive a call. |
Proximity sensor problem |
If you use a protection tape or case, make sure it has not covered the area around the proximity sensor. Make sure that the area around the proximity sensor is clean. |
|
No sound |
Vibration mode |
Check the settings status in the sound menu to make sure you are not in vibration or silent mode. |
|
Hangs up or freezes |
Intermittent software problem |
Try to perform a software update via the website. |
