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Apps won’t load, but browser works fine (WEBOS)

  • Troubleshooting - Network Settings
  • Wireless Network Errors (After Setup)
  • Troubleshooting
  • Televisions
  • Last Updated 01/06/2017

Subject : Apps won’t load, but browser works fine (WebOS)

symptom Symptom

TV is connected to the internet but app won’t load

TV browser is working but app won’t load

Network is disconnected when accessing app but wifi is connected to the network

cause Cause

A DNS server converts the web address name (, into a web address ip ( Like any other server, sometimes DNS servers go down, and devices get confused.



how to fix How to fix

Your best bet to resolve this issue is to set your DNS locations manually. Luckily, Google hosts public DNS servers for anyone to use.

Google's public DNS servers are and

How to set your DNS manually

Press the Home/Smart  button on your remote to bring up your launcher bar.

Click the Settings icon in the top-right.

Choose the All Settings option at the bottom

Choose the Network menu from the left then Choose Wi-Fi Connection.