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Home Theatre & Television setup: no sound from TV

  • Audio Issues
  • Others
  • Troubleshooting
  • Home Audio, Home Theatre Systems, SoundPlate, Video Players


Confirm setup consists of LG Home Theatre System, LG Television & cable set-top-box.


Best option: a) Set-top-box HDMI to HTS – b) HTS HDMI to TV HDMI 1 (ARC)


No HDMI 1.4 ARC feature on TV?: a) Set-top-box HDMI to TV – b) STB optical out to HTS


Should customer wish to hear sound from TV instead, ensure TV speakers are turned “on”


TV Home button > Audio settings > TV Speaker > On > ENTER


If SimpLink™ has been enabled, customer will need to switch audio output to TV


Press SimpLink button on remote > SimpLink menu pops-up > Scroll down to Speaker


Press ENTER then select between Home Theatre Speakers or TV Speakers > ENTER


Make sure volume is turned “up” and MUTE is turned “off”.





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