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DVD Playback Issues

  • Disc Playback Issues
  • Others
  • Troubleshooting
  • Home Audio, Home Theatre Systems, SoundPlate, Video Players
BD- DVD Disc Playback Issues


DVD disc playback errors are often the cause of scratched discs.

Check the disc for scratches.

Inspect the disc for scratches. If any are present, playback issues could occur.

If no scratches are present it may be necessary to purchase a DVD disc cleaning kit to clean the IR sensors in the DVD player.

Check for firmware updates

Whether the issue is with new or old DVD discs, it is necessary to check the firmware level of the player as it could be outdated, thus causing the problem.

Take the LG Home Theatre System's remote and select the HOME button

Navigate to SETUP

Scroll down to OTHERS



If new software is available, it will be downloaded shortly.

If, after downloading the latest software version, the DVD disc still will not play, it may be necessary to call in to LG Customer Support at 1-888-542-2623 for further information on known issues with the disc you are attempting to play.

Region Code Compatibility

Blu-ray players will have a regional code printed on the rear of the unit. The player can only play BD-ROM or DVD discs labeled the same as the rear of the unit or “ALL”.

Home-made discs

If you are using a home-made DVD disc, it may be formatted with an incompatible file format type.

Check your owner’s manual for detailed information on the compatible file formats for your player and reformat the disc where necessary.

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