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Constant error message popping up on screen - “System UI has stopped” – “Always-On display has stopped”

  • Display
  • Notifications
  • Troubleshooting
  • Cell Phones

ERROR MESSAGE KEEPS MANIFESTING ITSELF ON SCREEN

Smartphones experiencing constant error message pop-up on screen that reads either “System UI has stopped” or “Always-On display has stopped” have been identified to models G5, G6 and V20. Root cause has been determined incompatible notifications sent by 3rd party Apps.


 Issue

Pop-up error message on screen keeps reoccurring with every new notification from selective 3rd party Apps. Error message will either read “System UI has stopped” or “Always-On display has stopped”.


 Root Cause

3rd party Apps currently known to be sending incompatible notifications are: Blood wallet, Pairs and Amazon music. There could also be other Apps that have yet to be identified as sending incompatible notifications.


 Troubleshooting

No point sending phone in for repair. This is not a Repair Service issue.

 

Customers will need to wait for next software update to correct this matter. No ETA yet.

 

Identify the App on your phone which is causing the error message to pop-up. Access that App and turn OFF its App notifications temporarily until Software Update has been installed.

 

SETTINGS GENERAL APPS NOTIFICATIONS Turn it off



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