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ACCESSING SPLIT SCREEN FEATURE ON 2017 & 2018 ULTRAWIDE MONITORS Split Screen function on Newer LG UltraWide monitors (2017 models & newer) can only be accessed by downloading & installing the “On Screen Control” software from the LG website. Instructions on accessing and using that f...

HDR CONTENT FAILING TO DISPLAY Users might come across unusual situation whereas the HDR content they are attempting to view on their LG HDR monitor won’t display at all. Issue Unfortunate situation with LG HDR monitor may arise resulting in content not appearing on screen. Users fail...

MONITOR SCREEN GOES DIM OR DARK After updating the computer to Windows 10 RS 3 (RedStone3), the LG monitor screen suddenly goes very dark. Issue After updating computer to Windows 10 RS 3 (RedStone3), the monitor screen suddenly goes dark. Troubleshooting You will need to uninstall th...

INCOMPATIBILITY ISSUE WITH MAC BOOK PRO RUNNING MAC OS VERSION 10.13 Should you find yourself experiencing crashing issues from Apple exclusive LG monitor model 27MD5KA or 22MD4KA when connecting to Mac Book Pro (model with touch bar) operating macOS 10.13, also known as High Sierra, ...

NEWLY INSTALLED SOFTWARE ON MAC FAILS TO START Overview Installation of True Color Pro software on any MAC running macOS 10.13, also known as High Sierra, will result in the following message popping up on screen: “Failed to start True Color Pro.” Apple security policy has been change...