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Receive help on your LG product
Check out the latest information related to this product.
For the most accurate technical information regarding features, specifications, installation and operation of your LG product, please refer to the Owner's Manual and other documents available for this product.
Software upgrades include device drivers and firmware updates only for specific models. Check your owner's manual to determine if your product supports software upgrades.
* SW information
1) Fix that the Netflix login-in isn’t saved due to disk cache full
2. Applicable model list
3. Release History
1.Netflix 4.0.65 upgrade
MAC Address -> Unique ID(Voice Security Number + Mac Address)
1. Netflix ESN Key Re-Download
2. DailyMotion Website player bug fix
1. The LG cloud service is closed.
1. Disable the skype due to spec out.
1. Fix that the Netflix login-in isn’t saved due to disk cache full
[PC requirement for installing LG SmartShareTM]
CPU Minimum spec : Intel Pentium4 2.0G uper / AMD Sempron 2000 uper
Recommended spec : Intel Pentium Dual Core uper / AMD Sempron 64x2 uper
RAM Minimum spec : 1GB uper
Recommended spec : 2GB uper
VGA Minimum spec : Memory 64MB, Resolution 1024*768 uper, Video card 16bit uper
Recommended spec : Memory 128MB, Resolution 1024*768 uper, Video card 16bit uper
HDD 200MB uper
OS Windows XP (Service pack 2 uper), Windows Vista, Windows 7, Windows 8
l Windows Media Player : 11.0.5721.5280 uper
Network 100MB Ethernet, Wireless Lan WLAN(IEEE 802.11g) uper
MAGIC MOTION REMOTE CONTROLLER NOT OPERATING PROPERLY If you happen to notice the buttons on the Magic Motion remote controller are intermittently unresponsive and/or the on-screen cursor is not moving smoothly, there could be wireless interference between the television and the contr...
FLICKERING VIDEO WHENEVER PLAYING X-BOX HDR GAME CONSOLE Customers have reported Flickering Video (intermittent flashing images) on screen of their LG TV whenever the source happens to be their X-box HDR Gaming console connected to television via HDMI port. Overview Upon thorough test...
NO AUTOMATIC WI-FI CONNECTION WHEN TV TURNED “ON” 5G Wi-Fi Network connection won’t get automatically established the moment television is turned on. Customer must reset television’s Wi-Fi Network connection every time they power on the TV. Overview Some newer routers on the market su...
GREYED OUT OPTION FROM ON-SCREEN MENU While setting up your television and tweaking picture quality on-screen menu options to optimize viewing entertainment, you may stumble onto unresponsive feature or functionality as they show up “greyed out”. This article explains the reason behin...
title No Power Due to enhanced energy saving techniques, most LG monitors are powered off by default and have no LEDs lit. But some do go directly into stand-by mode when plugged in and have an LED to indicate that power is turned on, but the monitor is in stand-by mode. All monitors ...
NO SOUND Video Tutorial intended at going through some troubleshooting steps when user experiences “no audio” coming out of the monitor’s internal speakers as well as providing alternative options in hooking up external speakers or headphones while briefly touching on the topic of Win...
ACCESSING SPLIT SCREEN FEATURE ON 2017 & 2018 ULTRAWIDE MONITORS Split Screen function on Newer LG UltraWide monitors (2017 models & newer) can only be accessed by downloading & installing the “On Screen Control” software from the LG website. Instructions on accessing and using that f...
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