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Product Support

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Check out the latest information related to this product.

  • TV/Audio/Video
  • TVs
  • 43LJ5500


Warranty Information Labor 1 Year / Parts 1 Year More

Manuals & Documents

For the most accurate technical information regarding features, specifications, installation and operation of your LG product, please refer to the Owner's Manual and other documents available for this product.

If you don’t have the viewer program, click the link to download it.
  • Owner’s Manual

    The Owner’s Manual offers pertinent product information.
  • User Guide

    This manual is a document that describe the usage for the product.
    To use the above .zip file:
    1. Click the download link and choose SAVE when prompted (trying to run a .zip file will go on endlessly without ever completing the task).
    2. Locate the downloaded file. It is usually located in the Downloads folder of your computer.
    3. Right-click and choose Extract, Extract All, or Extract Here (whichever option you see).
    4. Choose a location for the file being extracted (using default location should be fine).
    5. In the case of an executable file (.exe), once unzipped, click and run.
    6. In the case of an HTML file, once unzipped, you should see one FILE and one FOLDER. Right-click the FILE, choose OPEN WITH, then choose a web browser (Internet Explorer, Google Chrome, Firefox, etc.)

Software & Firmware

  • Software Update

    Software upgrades include device drivers and firmware updates only for specific models. Check your owner's manual to determine if your product supports software upgrades.

    SW File (Version 04.70.60) Detailed applicable model list : Please check with reference Tab exactly Reference

    Detailed applicable model list : Please check with reference Tab exactly

    * SW information 

    1. Improvement 
     1) disable the IPv6 function temporarily due to network function failure by ISP setting error 

    2. Applicable model list 

    3. Release History 
    1. additional response to 2017 CP Hot Key requirement 
    2. improving CRP performance(adding Reset feature by In-Stop ) 

    1. Add an Apply to all input feature in Color Management Setting 
    2. Improving HDD detection speed 
    3. Add function for maintaining compatibility of remote controller 

    1. Fix that Vudu app isn’t played due to not installing PlayReady3.0 DRM key

    1. disable the IPv6 function temporarily due to network function failure by ISP setting error

Help Library

    • Troubleshooting
    • TVs
    [VIDEO] My Channels feature overview
    • Troubleshooting
    • TVs
    [VIDEO] Picture quality issue (i.e. lines across the screen)
    • Troubleshooting
    • TVs
    [VIDEO] Universal remote controller application
    • Troubleshooting
    • TVs
    [VIDEO] Picture Gallery application
    • Troubleshooting
    • TVs
    [VIDEO] Audio Video sync issues

Video Tutorials

LG Product Service and Support

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