Receive help on your LG product
Receive help on your LG product
Check out the latest information related to this product.
For the most accurate technical information regarding features, specifications, installation and operation of your LG product, please refer to the Owner's Manual and other documents available for this product.
Software upgrades include device drivers and firmware updates only for specific models. Check your owner's manual to determine if your product supports software upgrades.
* SW information
1) Fix that volume is changed to be zero by Peel Remote App during watching TV
2. Applicable model list
3. Release History
1. Change on Volume UI location
2. YouTube requirement for certification (When the network is not connected)
3. MS CDMi application
4. Changes on LG TV Plus (iOS UAC, Mobile video)
1. Improve that motion remote controller doesn’t work after blue-tooth initialization pop-up.
2. Improve the lip-sync issue in RF DTV.
1. Improve the Sony PS4 Pro no signal issue (HDCP fail)
1. Apply the HDR Game mode.
1. Add the HDR Game mode to improve the input lag
1. Improve the TV reboot issue while playing MLB CP contents.
1. Added notification pop up for when app is no longer supported
2. Change in background image of no signal screen
3. Change in Amazon HDR mode
1. Fix that volume is changed to be zero by Peel Remote App during watching TV
USB PORT FUNCTIONS Video Tutorial intended at explaining the many peripherals (charging phone, mouse, keyboard, PC) that can be connected to the monitor via USB ports at the rear and the subsequent required settings to ensure maximum performance.
NO SOUND Video Tutorial intended at going through some troubleshooting steps when user experiences “no audio” coming out of the monitor’s internal speakers as well as providing alternative options in hooking up external speakers or headphones while briefly touching on the topic of Win...
INITIAL SETUP / INSTALLATION Video Tutorial elaborates on the initial setup of the monitor when installing it for the first time in order to optimize its viewing performance experience. It provides a good number of troubleshooting tips to ensure peak picture quality.
HDR CONTENT PLAYABILITY Video Tutorial goes through the steps to ensure HDR video content plays/streams automatically on screen in its full HDR format mode.
VIDEO GAMING FEATURES This Video Tutorial takes aim at explaining some monitor video gaming features such as 1ms MBR (motion blur reduction), FreeSync and G-Sync in order to improve the image on screen when playing video games as well as the overall gaming experience.
ACCESSING SPLIT SCREEN FEATURE ON 2017 & 2018 ULTRAWIDE MONITORS Split Screen function on Newer LG UltraWide monitors (2017 models & newer) can only be accessed by downloading & installing the “On Screen Control” software from the LG website. Instructions on accessing and using that f...
Get your questions answered about product setup, use and care, repair and maintenance issues. We can help.
9am-9pm Monday to Friday (EST)
9am-6pm Saturday and Sunday (EST)
Chat with an LG Support Representative.
Call an LG Support Representative.
Customer Service 1-888-542-2623 (7am-12am EST)
B2B Support Line 1-855-286-2456 (24/7)
Business Solution 1-888-824-6211(8am-5pm EST)