Receive help on your LG product
Receive help on your LG product
Check out the latest information related to this product.
For the most accurate technical information regarding features, specifications, installation and operation of your LG product, please refer to the Owner's Manual and other documents available for this product.
Software upgrades include device drivers and firmware updates only for specific models. Check your owner's manual to determine if your product supports software upgrades.
* SW information
1) Fix that the Netflix login-in isn’t saved due to disk cache full
2. Applicable model list
3. Release History
1.Netflix 4.0.65 upgrade
MAC Address -> Unique ID(Voice Security Number + Mac Address)
1. Netflix ESN Key Re-Download
2. DailyMotion Website player bug fix
1. The LG cloud service is closed.
1. Disable the skype due to spec out.
1. Fix that the Netflix login-in isn’t saved due to disk cache full
[PC requirement for installing LG SmartShareTM]
CPU Minimum spec : Intel Pentium4 2.0G uper / AMD Sempron 2000 uper
Recommended spec : Intel Pentium Dual Core uper / AMD Sempron 64x2 uper
RAM Minimum spec : 1GB uper
Recommended spec : 2GB uper
VGA Minimum spec : Memory 64MB, Resolution 1024*768 uper, Video card 16bit uper
Recommended spec : Memory 128MB, Resolution 1024*768 uper, Video card 16bit uper
HDD 200MB uper
OS Windows XP (Service pack 2 uper), Windows Vista, Windows 7, Windows 8
l Windows Media Player : 11.0.5721.5280 uper
Network 100MB Ethernet, Wireless Lan WLAN(IEEE 802.11g) uper
YOUTUBE APP VANISHED Further to a recent latest TV firmware update there is a good chance you’ve noticed YouTube App missing from the webOS launcher bar on your LG television. The App is not completely gone as it is retrievable from the LG Content Store. It was simply moved to the Con...
DISNEY PLUS VIDEO STREAMING APP LAUNCHED Disney Plus Video Content Streaming Services launched on LG Smart televisions in the early morning of November 12th 2019. A notification to that effect will appear in the top right corner of TV screen once it is turned “on”. Depending on the mo...
WI-FI DISCONNECTS INTERMITTENTLY UNABLE TO FIND NETWORK TO RECONNECT Customers may experience situation whereas Wi-Fi connection keeps losing signal disconnecting intermittently then the TV is unable to find any network in order to reconnect. Issue Issue recently reported by customers...
TV POWER CYCLES ON & OFF LG TV Powers On and Off Intermittently A TV that intermittently powers on or off is usually caused by the timer setting. 1. With a TV that has a removable power cord, check whether power cord is securely plugged into the back of the TV. 2. Check if the TV powe...
TELEVISION USER GUIDE CAN BE FOUND ON-SCREEN FOR QUICK ACCESS What better way to look-up any television’s feature, functionality or operation than right there on screen? Another advantage to the online User Guide is the fact it can be updated along with any TV firmware update. Overvie...
NO SOUND Video Tutorial intended at going through some troubleshooting steps when user experiences “no audio” coming out of the monitor’s internal speakers as well as providing alternative options in hooking up external speakers or headphones while briefly touching on the topic of Win...
ACCESSING SPLIT SCREEN FEATURE ON 2017 & 2018 ULTRAWIDE MONITORS Split Screen function on Newer LG UltraWide monitors (2017 models & newer) can only be accessed by downloading & installing the “On Screen Control” software from the LG website. Instructions on accessing and using that f...
Get your questions answered about product setup, use and care, repair and maintenance issues. We can help.
9am-9pm Monday to Friday (EST)
9am-6pm Saturday and Sunday (EST)
Chat with an LG Support Representative.
Call an LG Support Representative.
Customer Service 1-888-542-2623 (7am-12am EST)
B2B Support Line 1-855-286-2456 (24/7)
Business Solution 1-888-824-6211(8am-5pm EST)