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Product Support

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Check out the latest information related to this product.

  • TV/Audio/Video
  • TVs
  • 50PM6700


Warranty Information Labor 1 Year / Parts 1 Year More
If you need Repair Service, submit an online service request. Request a Repair

Manuals & Documents

For the most accurate technical information regarding features, specifications, installation and operation of your LG product, please refer to the Owner's Manual and other documents available for this product.

If you don’t have the viewer program, click the link to download it.
  • Owner’s Manual

    The Owner’s Manual offers pertinent product information.
  • User Guide

    This manual is a document that describe the usage for the product.
  • Specification

    Specification is a detailed description of the criteria for the constituents, construction, appearance, performance, etc.

Software & Firmware

  • Software Update

    Software upgrades include device drivers and firmware updates only for specific models. Check your owner's manual to determine if your product supports software upgrades.

    SW File(Version 05.07.08) for **PM4700-UB, **PM6700-UB, **PM9700-UA Reference

    Detailed applicable model list : Please check with reference Tab exactly

    * SW information 

    1. Improvement 
     1) Fix that the Hulu CP doesn’t work

    2. Applicable model list 

    3. Release History 
    1. Fix the issue RedBox Contents doesn't play Implement decoding method for Extended MPO File 

    1. Security enhanced in Smart TV 

    1. Security enhanced in Smart TV. (2nd Bug Patch SU) 

    1. There are some error such as infinite loading, lock-up when access to some web-site. 
     These are caused by security fragility(POODLE attack) protection and are improved by Using TLS1. 
     2 instead of SSLv3 in Web Browser and Gstreamer 

    1. Disable the skype due to spec out.

    1. Fix that the Hulu CP doesn’t work

    SmartShare PC SW Reference


    1. SmartShare PC SW(DLNA)
    [PC requirement for installing LG SmartShareTM]
    CPU  Minimum spec     : Intel Pentium4 2.0G uper / AMD Sempron 2000 uper
           Recommended spec : Intel Pentium Dual Core uper / AMD Sempron 64x2 uper
    RAM Minimum spec     : 1GB uper 
           Recommended spec : 2GB uper
    VGA Minimum spec     : Memory 64MB, Resolution 1024*768 uper, Video card 16bit uper
            Recommended spec : Memory 128MB, Resolution 1024*768 uper, Video card 16bit uper
    HDD  200MB uper
    OS    Windows XP (Service pack 2 uper), Windows Vista, Windows 7, Windows 8
            l  Windows Media Player : 11.0.5721.5280 uper
    Network  100MB Ethernet, Wireless Lan WLAN(IEEE 802.11g) uper
    2. SmartShare PC SW(MediaLink)
    To use MediaLink, the PC needs to have PLEX.
    With Media Link, you can enjoy contents(Movies/Music) stored on PC on LG Smart TV with convenient UI.

    [System requirements for installing PLEX]
    - Minimum requirements
      PC with at least 1.6 GHz Intel Core Duo Processor and Windows XP SP3, minimum 512 MB 
      of RAM
    - Recommendations for HD Content transcoding (720p and 1080p)
      PC with at least 2.4 GHz Intel Core Duo Processor and Windows XP SP3, minimum 2 GB of 
      Supports Windows XP, Vista and Windows 7
    - Network requirements
      ADSL/Cable/Wi-Fi Internet connection for media metadata output and update
      Wired network: Ethernet network with 100 Base-T or 1000 Base-T
      Wireless network: Recommends uncongested 802.11n & supports media play on wireless 
      mobile devices

    To use the above .zip file:
    1. Click the download link and choose SAVE when prompted (trying to run a .zip file will go on endlessly without ever completing the task).
    2. Locate the downloaded file. It is usually located in the Downloads folder of your computer.
    3. Right-click and choose Extract, Extract All, or Extract Here (whichever option you see).
    4. Choose a location for the file being extracted (using default location should be fine).
    5. In the case of an executable file (.exe), once unzipped, click and run.
    6. In the case of an HTML file, once unzipped, you should see one FILE and one FOLDER. Right-click the FILE, choose OPEN WITH, then choose a web browser (Internet Explorer, Google Chrome, Firefox, etc.)

Help Library

    • Operation
    • TV Accessories, TVs
    Picture Size or Aspect Ratio
    • Troubleshooting
    • Commercial TV, Digital Signage, TV Accessories, TVs
    Connecting LG TV to Google Assistant & Amazon Alexa - LG SmartThinQ
    • Troubleshooting
    • TVs
    LG Smart TV - Adaptors for External Connections
    • Operation
    • TVs
    [LG webOS TV] – Photo View feature
    • Troubleshooting
    • Commercial TV, Desktop Monitors, Digital Signage, TVs
    Optimized Gaming – Greater refresh rates (144Hz)

Video Tutorials

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