Receive help on your LG product
Receive help on your LG product
Check out the latest information related to this product.
For the most accurate technical information regarding features, specifications, installation and operation of your LG product, please refer to the Owner's Manual and other documents available for this product.
Software upgrades include device drivers and firmware updates only for specific models. Check your owner's manual to determine if your product supports software upgrades.
Disconnect the USB dongle first to install the driver.
[Supported Operating System]
- Windows XP
- Windows Vista
- Windows 7
(Windows 7 Starter Edition is not supported.)
[Recommended System Requirements for Pentouch]
- CPU: Dual-Core 2GHz or better
- Memory: 1GB or more
- HDD: 500MB or more
- Display: Graphics card with 1920x1080 (PV490, PZ850 series)
or 1024x768 (Other models) via an RGB or HDMI output port
- Windows 7 is recommend due to its support of multi-touch.
[Application TV Model list]
Smart Share Downloads Learn about Smart Share, and how it works! Click Here to Find/Download the Smart Share App That is Best for You (download determined by the operating system of the device that you are currently viewing this page on) Choose Your Own Smart Share Download LG's Offic...
YOUTUBE TERMINATES STREAMING SERVICES ON UNCERTIFIED DEVICES On-screen pop-up message notifying customers YouTube Streaming Services will be terminated. Overview Starting September 11th, 2019 YouTube will be notifying end-users by means of an on-screen pop-up message that YouTube Serv...
TV POWER CYCLES ON & OFF LG TV Powers On and Off Intermittently A TV that intermittently powers on or off is usually caused by the timer setting. 1. With a TV that has a removable power cord, check whether power cord is securely plugged into the back of the TV. 2. Check if the TV powe...
DESCRIPTIVE VIDEO Function Voice "scene on screen" description feature for the visually impaired. Described Video is a service making a difference to those who suffer from vision loss by providing visual media accessibility to all. It provides a voiceover description of the program's ...
2019 LG WEBOS 4.5 TELEVISIONS FEATURING APPLE AIRPLAY 2 & HOMEKIT Herewith following is an Overview, Press Release and tips on connecting and using both Apple AirPlay 2 and HomeKit on the new 2019 LG ThinQ A.I. televisions. Overview Checklist Verify TV SW model name and SW version. TV...
NO SOUND Video Tutorial intended at going through some troubleshooting steps when user experiences “no audio” coming out of the monitor’s internal speakers as well as providing alternative options in hooking up external speakers or headphones while briefly touching on the topic of Win...
ACCESSING SPLIT SCREEN FEATURE ON 2017 & 2018 ULTRAWIDE MONITORS Split Screen function on Newer LG UltraWide monitors (2017 models & newer) can only be accessed by downloading & installing the “On Screen Control” software from the LG website. Instructions on accessing and using that f...
Get your questions answered about product setup, use and care, repair and maintenance issues. We can help.
9am-9pm Monday to Friday (EST)
9am-6pm Saturday and Sunday (EST)
Chat with an LG Support Representative.
Call an LG Support Representative.
Customer Service 1-888-542-2623 (7am-12am EST)
B2B Support Line 1-855-286-2456 (24/7)
Business Solution 1-888-824-6211(8am-5pm EST)