Receive help on your LG product
Receive help on your LG product
Check out the latest information related to this product.
For the most accurate technical information regarding features, specifications, installation and operation of your LG product, please refer to the Owner's Manual and other documents available for this product.
Software upgrades include device drivers and firmware updates only for specific models. Check your owner's manual to determine if your product supports software upgrades.
* SW information
1) Improvement to change to Volume 0 while watching TV
2. Applicable model list
3. Release History
1.To improve screen white flashing issue
(Phenomenon : Watching TV temporarily white flash occurs on the entire screen)
To Improve video shaking issue in quick video screen.
1. To Improve the terms error
1. To apply HDR Game Mode.
1. To improve color error issue at the bottom of the screen during HDMI 4K 3D On/Off.
1. Improved no power on using RS-232C.
1. Added notification pop up for when app is no longer supported
2. Change in background image of no signal screen
3. Change in Amazon HDR mode
1. Improved audio interruption issue during UHD playback after HDMI-ARC connection in VUDU App
1. Improvement to change to Volume 0 while watching TV
NETFLIX – BLACK SCREEN / NO PICTURE ON SCREEN If, when accessing Netflix App on your LG webOS TV, it turns out TV screen is black while no image will display, please refer to the following explanation and troubleshooting steps. Issue Netflix resorts to the utilization of special promo...
YOUTUBE – LANGUAGE SETTINGS REVERTED BACK TO ENGLISH Most customers won’t be affected by this recent menu alteration as part of this YouTube App automatic upgrade as the application language settings were already determined as “English”. However, anyone that had previously opted for a...
ON-SCREEN TV PICTURE TEST To better help ascertain the root cause of a less than adequate picture quality on screen LG features a built-in Picture Test for its televisions. The test simply consists of determining, by process of elimination, whether TV or peripheral device connected to...
VOICE GUIDANCE FOR VISUALLY IMPAIRED Should a voice from the television confirm results from every press of the volume or channel up or down keys on the remote controller while that function was not intentionally activated, that feature, named "Audio Guidance", could have been activat...
GREYED OUT OPTION FROM ON-SCREEN MENU While setting up your television and tweaking picture quality on-screen menu options to optimize viewing entertainment, you may stumble onto unresponsive feature or functionality as they show up “greyed out”. This article explains the reason behin...
INITIAL SETUP / INSTALLATION Video Tutorial elaborates on the initial setup of the monitor when installing it for the first time in order to optimize its viewing performance experience. It provides a good number of troubleshooting tips to ensure peak picture quality.
ACCESSING SPLIT SCREEN FEATURE ON 2017 & 2018 ULTRAWIDE MONITORS Split Screen function on Newer LG UltraWide monitors (2017 models & newer) can only be accessed by downloading & installing the “On Screen Control” software from the LG website. Instructions on accessing and using that f...
Get your questions answered about product setup, use and care, repair and maintenance issues. We can help.
9am-9pm Monday to Friday (EST)
9am-6pm Saturday and Sunday (EST)
Chat with an LG Support Representative.
Call an LG Support Representative.
Customer Service 1-888-542-2623 (7am-12am EST)
B2B Support Line 1-855-286-2456 (24/7)
Business Solution 1-888-824-6211(8am-5pm EST)