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Product Support

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Check out the latest information related to this product.

  • TV/Audio/Video
  • Home Audio
  • SJ5Y


Warranty Information Labor 1 Year / Parts 1 Year More

Manuals & Documents

For the most accurate technical information regarding features, specifications, installation and operation of your LG product, please refer to the Owner's Manual and other documents available for this product.

If you don’t have the viewer program, click the link to download it.

Software & Firmware

  • Software Update

    Software upgrades include device drivers and firmware updates only for specific models. Check your owner's manual to determine if your product supports software upgrades.

    Firmware update for SJ4/SJ5/SJ7 (Version :1712060) Reference

    Firmware update for SJ4/SJ5/SJ7

    1. Update to newest firmware

    2. Firmware Version : 1712060

    3. Upgrade instruction is refer to the "[ENG] SW Update Guide_SJ4+SJ5+SJ7_171213.pdf" file 

    Firmware update for SJ5Y (Version :1704262) Reference

    Firmware update for SJ5Y

    1. Improvement : 
    Sometimes, Audio break occurs. Didn’t connected Rear-Kit. SJ5Y,SJ4Y,SJ4R change
    4.1 speaker channel configuration. At this time audio break occurs.

    2. Firmware Version : 1704262

    3. Upgrade instruction is refer to the "Software download guide(Eng)_20170428.pdf" file 

    To use the above .zip file:
    1. Click the download link and choose SAVE when prompted (trying to run a .zip file will go on endlessly without ever completing the task).
    2. Locate the downloaded file. It is usually located in the Downloads folder of your computer.
    3. Right-click and choose Extract, Extract All, or Extract Here (whichever option you see).
    4. Choose a location for the file being extracted (using default location should be fine).
    5. In the case of an executable file (.exe), once unzipped, click and run.
    6. In the case of an HTML file, once unzipped, you should see one FILE and one FOLDER. Right-click the FILE, choose OPEN WITH, then choose a web browser (Internet Explorer, Google Chrome, Firefox, etc.)

Help Library

    • Troubleshooting
    • Home Audio
    Audio cutting out
    • Troubleshooting
    • Home Audio
    Missing Low End
    • Troubleshooting
    • Home Audio, Home Theatre Systems, SoundPlate, Video Players
    Erratic YouTube access – App inaccessible
    • Troubleshooting
    • Home Audio
    Disabling Enhanced Bass on Google Assistant speaker
    • Troubleshooting
    • Home Audio, Home Theatre Systems, SoundPlate, Video Players
    No sound from soundbar connected to TV via HDMI ARC

Video Tutorials

LG Product Service and Support

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