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Receive help on your LG product
Check out the latest information related to this product.
For the most accurate technical information regarding features, specifications, installation and operation of your LG product, please refer to the Owner's Manual and other documents available for this product.
Software upgrades include device drivers and firmware updates only for specific models. Check your owner's manual to determine if your product supports software upgrades.
1. Update to newest firmware
2. Firmware Version : 1812070
3. Upgrade instruction is refer to the "[ENG] SW Update Guide_SJ4+SJ5+SJ7_171213.pdf" file
TRYING TO ACCESS YOUTUBE KEEPS LOOPING YOU BACK TO HOME SCREEN Whenever selecting YouTube streaming services from the audio video device’s dashboard, it automatically loops back to the device’s Home Screen. YouTube App is inaccessible. Overview When trying to access YouTube Premium Ap...
DISABLING ENHANCED BASS FEATURE ON LG XBOOM GOOGLE ASSISTANT SPEAKER Customers wishing to tweak Enhanced Bass feature on their LG X-Boom Google Assistant speaker claiming how powerfully low and boomy the sound gets need to install “LG Wi-Fi Speaker” App on their phone to adjust the so...
Making use of the HDMI ARC feature from both TV and external audio system allows consumers to enjoy anything appearing on TV screen in surround sound whether as a matrix simulated surround from a stereo source or actual by-pass genuine surround sound while doing a fine job avoiding th...
NO BLUETOOTH DEVICE CAN PAIR WITH FH2 UNIT WHEN THIS ONE IS OPERATING ON BATTERY POWER Customers attempting to stream to the LG XBOOM portable speaker system from a Bluetooth device and unable to obtain a connection need to know that when the FH2 is drawing power strictly from its bat...
HDMI ARC CONNECTION FAILS TO TURN ON SOUND BAR WHEN TV TURNED ON Should you come across situation whereas LG sound bar connected to television via HDMI ARC port fails to power “on” automatically whenever the television gets turned “on”, please refer to the following for explanation an...
To fully benefit from your LG Sound Bar we highly recommend hooking it up to your Smart TV via the HDMI ARC (auto return channel) enabling whatever video source viewed on screen to get its respective soundtrack played from the Sound Bar for a more immersive Surround Sound experience, ...
Looking for instructions on making use of the LG Sound Bar's Auto Power On feature? They are found here in this quick video tutorial. Auto Power On saves you the step of having to power on the sound bar for respective sound delivery of content viewed on screen whenever turning the TV ...
WK7 & WK9 GOOGLE HOME DEVICE SPEAKER – QUICK SETUP GUIDE This tutorial explains how to setup you brand new Google Assistant LG speaker model WK7 or WK9 from installing Google Home App from the Google Play Store to Bluetooth and Wi-Fi connectivity.
Get your questions answered about product setup, use and care, repair and maintenance issues. We can help.
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