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Warranty information

LG electronics guarantees free repair service to its products within the warranty period through its authorised service centers. Each LG product has a different set of warranty conditions, so please refer to information below.

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LG repair service policy

In-warranty:
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Costs: An LG product within the manufacturer's warranty will be covered by LG for parts and labour according to the terms provided on the warranty card that accompanied your product at the time of purchase.
Coverage: In home warranty service is available within a 150km radius of the nearest LG authorized service center (ASC) to your home. If your product is outside this radius, it will be your responsibility to bring the unit to the ASC for repair.
In-warranty duration:Standard warranty is 1 year parts and labour from the purchased date listed on the bill of sale (AC units excluded). You are invited to call LG electronics Canada customer service (1-888-542-2623) and speak to a representative for any pertinent support question. The LG representative can dispatch an LG authorized service provider to your home to provide the required in-warranty support.
You (the customer) must be the original owner of the unit being serviced and must present the LG servicer with the bill of sale as the servicer will require a copy for their claim to LG electronics Canada.
The servicer has the right to refuse a repair if the customer does not provide the bill of sale. The unit must have an LG “Model and Serial Tag” visible as the servicer will also take a picture of the serial tag for LG records. Unfortunately LG will not cover an LG product with a defaced or missing serial tag. Refurbished products or products from second hand shops (reseller) will not be covered under warranty. Consult the warranty document that was provided with your product at the time of purchase for full terms and conditions.
Out of warranty:
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Once the LG unit is out of warranty, or whether it is a refurbished product, or has non-warranty damage such as dents, scratches or cracks due to physical abuse or, a second-hand product (passed from the original owner), you (the customer), are responsible for the cost of all repairs including parts, labor and mileage (if the service provider requires it). You (the customer) are invited to call LG electronics Canada customer service, (1-888-542-2623) and speak to a representative for any support questions you might have and to arrange for an out of warranty repair. We welcome you to leverage our “One Price” Program as a low cost solution to these out of warranty repairs. Regardless, LG will dispatch an authorized servicer for you (the customer) to get your product repaired. In the event you do not participate in our "One price" program, you (the customer) will be responsible for the repair charges paid to the servicer. Please note, the servicer will charge their own shop rates, their own labour rates, mileage charges and standard LG parts rates.
90 day repair warranty:Out of warranty (OOW) part(s) replaced at a cost to you (the customer) have a 90 day warranty. This 90 day warranty is for the specific part(s) that failed and were replaced during the original service call. LG will cover the part(s) and installation of the part(s) only for 90 days from the original installation date. THE LIMITED WARRANTY DOES NOT COVER damage caused by transportation and handling, including scratches, dents, chips and/or other damage to the finish of your product, unless such damage results from defects in materials or workmanship and is reported within one (1) week of delivery.
OLED TV/LCD TV
1 year parts & labour
Projector
1 year parts and labour (unless otherwise specified)
Blu-ray/DVD player/Recorder
1 year replacement warranty
Audio home theater systems
1 year parts & labour (some models are replacement only)
Remotes
1 year replacement warranty (Customer damage not covered)
Refrigerators
  • LG brand: 1 year parts & labour | LG studio: 2 years parts & labour
  • 7 year sealed system (parts only)*
  • 10 years compressor (parts only)*
*depending on model, some conditions may apply.
Microwave ovens (Over-the-Range)
  • 1 year parts & labour
  • 5 years on the magnetron (parts only)
  • 10 years on inverter magnetron (parts only)
Microwave ovens (countertop)
  • 1 year replacement warranty
  • 5 years on the magnetron (parts only)
  • 10 years on inverter magnetron (parts only)
Ranges
  • 1 year parts & labour | LG studio: 2 years parts & labour
  • (including radiant cooktop)
Dishwashers
  • For models manufactured before May 1, 2022:
  • 1 yr (parts & labour): LG brand | 2 yrs (parts & labour): LG studio
  • 5 yrs for main PCB, rack, SS door liner, tub (parts only)
  • 10 yrs for direct drive motor (part only). See manual for details.
  • For models manufactured after May 1, 2022:
  • 1 yr (parts & labour): LG brand | 2 yrs (parts & labour): LG studio
  • 2 yrs for main PCB, rack, SS door liner, tub (parts only): LG brand
  • 5 yrs for main PCB, rack, SS door liner, tub (parts only): LG studio
Vacuum cleaners
  • LG brand: LUV200R, LUV300B – 5 years parts & labour, excluding the agitator motor 3 years parts only
  • LG brand: LCV700 & LCV800 – 3 years parts and labour
  • LG cord zero A906SM - 1 year parts and labor, 10 year parts only warranty on smart inverter motor (suction motor)
Massage Recliners
  • 1 year parts & labour (internal/ functional parts only)
Washers
  • 1 year parts & labour
  • 10 years DD motor (parts only)
  • 3 years STS drum
Dryers
  • 1 year parts & labour
  • 3 years dryer drum (parts only)
Styler
  • 1 year parts & labour
  • 10 years inverter compressor (parts only)
Air conditioners

Standard warranty*

  • Single wall mounted air conditioner: 5 years parts, 10 years compressor (parts only, labour not included).
  • Single zone AHUs/Cassettes/Console and Multi splits: 5 year parts (parts only, labour not included), 7 year compressor (parts only, labour not included).

Limited registered warranty*

  • 10 years parts, 10 years compressor (parts only, labour not included)**

*Installed pursuant to LG’s published instructions.

**To enjoy the benefit of 10 year parts and compressor warranty, please register your product here.

Dehumidifiers
1 year parts & labour
Air Purifiers
1 year parts & labour
Notebooks
1 year parts & labour
LCD Consumer monitors
1 year parts & labour (some parts are replacement only)
OLED Consumer monitors
2 years parts & labour (some parts are replacement only)
Hotel TV
3 years parts & labour
Commercial TV
3 years parts & labour
Commercial lite
3 years parts & labour
Signage monitor
3 years parts & labour
LCD Business Monitors
3 years parts & labour (some parts are replacement only)
OLED Business monitors
3 years parts & labour (some parts are replacement only)
OLED TV/LCD TV
1 year parts & labour
Projector
1 year parts and labour (unless otherwise specified)
Blu-ray/DVD player/Recorder
1 year replacement warranty
Audio home theater systems
1 year parts & labour (some models are replacement only)
Remotes
1 year replacement warranty (Customer damage not covered)
Refrigerators
  • LG brand: 1 year parts & labour | LG studio: 2 years parts & labour
  • 7 year sealed system (parts only)*
  • 10 years compressor (parts only)*
*depending on model, some conditions may apply.
Microwave ovens (Over-the-Range)
  • 1 year parts & labour
  • 5 years on the magnetron (parts only)
  • 10 years on inverter magnetron (parts only)
Microwave ovens (countertop)
  • 1 year replacement warranty
  • 5 years on the magnetron (parts only)
  • 10 years on inverter magnetron (parts only)
Ranges
  • 1 year parts & labour | LG studio: 2 years parts & labour
  • (including radiant cooktop)
Dishwashers
  • For models manufactured before May 1, 2022:
  • 1 yr (parts & labour): LG brand | 2 yrs (parts & labour): LG studio
  • 5 yrs for main PCB, rack, SS door liner, tub (parts only)
  • 10 yrs for direct drive motor (part only). See manual for details.
  • For models manufactured after May 1, 2022:
  • 1 yr (parts & labour): LG brand | 2 yrs (parts & labour): LG studio
  • 2 yrs for main PCB, rack, SS door liner, tub (parts only): LG brand
  • 5 yrs for main PCB, rack, SS door liner, tub (parts only): LG studio
Vacuum cleaners
  • LG brand: LUV200R, LUV300B – 5 years parts & labour, excluding the agitator motor 3 years parts only
  • LG brand: LCV700 & LCV800 – 3 years parts and labour
  • LG cord zero A906SM - 1 year parts and labor, 10 year parts only warranty on smart inverter motor (suction motor)
Massage Recliners
  • 1 year parts & labour (internal/ functional parts only)
Washers
  • 1 year parts & labour
  • 10 years DD motor (parts only)
  • 3 years STS drum
Dryers
  • 1 year parts & labour
  • 3 years dryer drum (parts only)
Styler
  • 1 year parts & labour
  • 10 years inverter compressor (parts only)
Air conditioners

Standard warranty*

  • Single wall mounted air conditioner: 5 years parts, 10 years compressor (parts only, labour not included).
  • Single zone AHUs/Cassettes/Console and Multi splits: 5 year parts (parts only, labour not included), 7 year compressor (parts only, labour not included).

Limited registered warranty*

  • 10 years parts, 10 years compressor (parts only, labour not included)**

*Installed pursuant to LG’s published instructions.

**To enjoy the benefit of 10 year parts and compressor warranty, please register your product here.

Dehumidifiers
1 year parts & labour
Air Purifiers
1 year parts & labour
Notebooks
1 year parts & labour
LCD Consumer monitors
1 year parts & labour (some parts are replacement only)
OLED Consumer monitors
2 years parts & labour (some parts are replacement only)
Hotel TV
3 years parts & labour
Commercial TV
3 years parts & labour
Commercial lite
3 years parts & labour
Signage monitor
3 years parts & labour
LCD Business Monitors
3 years parts & labour (some parts are replacement only)
OLED Business monitors
3 years parts & labour (some parts are replacement only)
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In-warranty repair

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Out of warranty support

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Extended Warranty

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