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LG Electronics must assume a proactive role in making the market ecosystem healthier throughout its all business activities.

We strive to create the best value for customers and carry out its responsibilities as a corporate citizen with great energy and passion, from helping those in need to protecting the environment, in an effort to bring greater happiness to stakeholders, including customers and communities.

LGE established and is implementing four strategic tasks: Stakeholder Engagement, CSR Change Management, CSR Risk Management and Strategic Social Contribution. From product R&D through purchasing, production, sales and after sales service, LGE is striving to improve its CSR execution while strengthening its efforts to build consensus and partnership with stakeholders.

LG Electronics’ CSR Management System

Diagram describing four strategic tasks of LGE's CSR Management System.

Stakeholder Engagement

LG Electronics engages with its stakeholders based on a set of guiding principles born out of its management philosophy, and aims to address the concerns and meet the expectations of its stakeholders by delivering differentiated value. Our guiding principles for stakeholder engagement are applied to all our business sites across the world, with consideration to the social, cultural, and environmental aspects of the respective communities. Nevertheless, LG Electronics regards "Respect for Stakeholders" as the most fundamental principle in its engagement with stakeholders.

Approach to Stakeholder Engagement

Detail of how LG engages with stakeholders which creates differentiated value and reduce risks.

LG Electronics formulated its guiding principles for stakeholder engagement based on the international standard "AA1000SES (Stakeholder Engagement Standard)," and engages and collaborates with stakeholders. We first prioritize stakeholder groups based on internal standards and analysis of opportunities and risks, establish a communication strategy and action plan for each stakeholder group. And then, we identify needs and interests of our stakeholders by utilizing a wide range of communication channels, and finalize major issues through a materiality analysis.

If there is a major issue that requires better efforts on the part of LG Electronics, we communicate and collaborate with stakeholders to make improvements. The results are provided to stakeholders through our disclosure channels (sustainability report and corporate website) within a predetermined time frame. In order to assess the effectiveness of our efforts toward informing stakeholders, LG Electronics actively seeks feedback from major stakeholders.

Stakeholder Engagement Process

Diagram of Stakeholder Engagement Process: Analyze, Plan & Design, Engage, Take Actions, Evaluate.

LG Electronics performs a materiality analysis to systematically manage important CSR issues based on the "Five-Part Materiality Test" of AA1000SES. First, we create an issue pool by carefully reviewing latest CSR trends, after which we perform an assessment based on stakeholder interest and impact on LG Electronics. Finalized material issues are fully disclosed, along with a detailed review of our performances and directions, in the sustainability report and website. The issues are also presented at our Stakeholder Consultation as a key agenda, utilized in contribution programs and formulating marketing campaigns as an important reference.

LGE Materiality Analysis Process

Diagram of LGE Materiality Analysis Process: organize the issue pool and set priorities.

The criteria for our material analysis consist of external standards (industry standard, stakeholder interest, and social norms) and internal standards (short-term financial impact and internal policy/awareness). In order to make an objective assessment on one of the key factors, stakeholder interest, we conduct surveys on experts, the public, and employees, and perform analysis of stakeholder consultation results, external stakeholder inquires, media coverage, and benchmarking issues of the industry.

LGE Materiality Analysis Criteria

Table explaining Five-Part Materiality Test Criteria, each Factors Considered by LGE.

2017 Social and Environmental Impact analysis

Since 2016, we have used KPMG’s True Value tool to better understand the social and environmental impacts of our global business practices and have made the information public through our annual report. In 2018, we added to the report the estimated economic loss incurred by industrial accidents using statistics by the Korean Ministry of Employment and Labor.

This information helps us recognize not only the direct but also indirect impacts that we have on the society and environment, thereby serving as a valuable guideline in our Environment, Health, and Safety decision-making process.

It was identified that our impact in 2017, when converted into social cost, was some 220.7 billion KRW (360,000 KRW per 100 million KRW in sales) -62.2% from water usage, 31.4% from energy usage and CO2 discharge, and 5.6% from industrial accidents.

As a strong corporate citizen, we believe in the importance of analyzing our social and environmental impacts and actively communicating with those who share our interests. The data helps us not only review our progress and set future goals but also make positive contributions for the society.

Impact analysis (True Value) FY 2017 (Unit: KRW 100 million)

Impact analysis (True Value) FY 2017

Memberships and Fees (Unit: KRW 100 million)

Membership / Fee 2015 2016 2017 2018 2019
Total 915.487 901.222 959.717 1012.84 1159.34
Top 5 KEA (Korea Electronics Association) 456.75 456.75 456.75 456.75 416.75
KEF (Korea Employers Federation) 208.93 208.93 208.93 219.38 377.13
KCCI (Korea Chamber of Commerce & Industry) 81.6 88.8 88.6 94.9 102.6
RBA (Responsible Business Alliance, formerly EICC) 50.89 50.76 50.90 48.00 50.27
KAIT (Korea Association for ICT Promotion) 8 20 20 20 20

Memberships and Fees Top5

Membership Fee
Total 915.487
KEA (Korea Electronics Association) 456.75
KEF (Korea Employers Federation) 208.93
KCCI (Korea Chamber of Commerce & Industry) 81.6
RBA (Responsible Business Alliance, formerly EICC) 50.89
KAIT (Korea Association for ICT Promotion) 8
Membership Fee
Total 901.222
KEA (Korea Electronics Association) 456.75
KEF (Korea Employers Federation) 208.93
KCCI (Korea Chamber of Commerce & Industry) 88.8
RBA (Responsible Business Alliance, formerly EICC) 50.76
KAIT (Korea Association for ICT Promotion) 20
Membership Fee
Total 959.717
KEA (Korea Electronics Association) 456.75
KEF (Korea Employers Federation) 208.93
KCCI (Korea Chamber of Commerce & Industry) 88.6
RBA (Responsible Business Alliance, formerly EICC) 50.90
KAIT (Korea Association for ICT Promotion) 20
Membership Fee
Total 1012.84
KEA (Korea Electronics Association) 456.75
KEF (Korea Employers Federation) 219.38
KCCI (Korea Chamber of Commerce & Industry) 94.9
RBA (Responsible Business Alliance, formerly EICC) 48.00
KAIT (Korea Association for ICT Promotion) 20
Membership Fee
Total 1159.34
KEA (Korea Electronics Association) 416.75
KEF (Korea Employers Federation) 377.13
KCCI (Korea Chamber of Commerce & Industry) 102.6
RBA (Responsible Business Alliance, formerly EICC) 50.27
KAIT (Korea Association for ICT Promotion) 20

CSR Change Management

In order to facilitate sustained value creation and build strong fundamentals, LG Electronics established the CSR Committee as a subcommittee of the Executive Management Committee from 2009 to brief executives on CSR issues and obtain executive decisions on the issues. In addition, we also report CSR issues (i.e. buyer requests, risk assessment results, social contribution efforts) in management meetings at each business company, in which the company president and executives participate, to raise management awareness on CSR issues and facilitate improvement efforts.

Since 2012, LG Electronics has participated in the LG CSR Committee and Management Council, which is led by LG Corp., and whose mandate is to establish group-level directions for social contribution and assessing performance, and to improve risk assessment criteria. In April 2012, LG Electronics amended a certain provision of its BOD bylaws to include corporate social responsibility activities as part of BOD's official duty, and to strengthen the BOD's commitment toward Sustainability and CSR issues.

In 2014, we launched a company-wide Executive Council for Sustainability Management, which consists of HQ executives in charge of labor/human rights, ethics, environmental management, and supply chain management. The Executive Council plays a leading role to decide CSR agenda which are reported to the BOD and CSR Committee and to strengthen our task execution while also to promote inter-departmental collaboration. Our working-level CSR Staff Council is entrusted with formulating specific action plans and improvement measures for each area and translating our CSR objectives into actual performance initiatives, as well as training CSR managers to help their competency-building efforts.

LGE’s Sustainability Management Organization

Diagram of LGE’s Sustainability Management Organization.
UNGC (United Nations Global Compact)  logo image.
UNGC (United Nations Global Compact)

In December 2009, LG Electronics became the first Korean corporation in the electronics industry to join the UN Global Compact. As a leading global corporation with social responsibilities, we have announced our will to actively participate in solving global societal problems such as labor, human rights, environment, and anti-corruption.

The ten principals of UN Global Compact can be categorized into human rights, labor, environment, and anti-corruption. The main point is to protect international human rights and make efforts not to violate those rights, uphold freedom of association, guarantee the right to collective bargaining, and abolish all forms of forced labor, child labor, and labor discriminations. It also contains responsibilities to prevent various environmental problems, develop green technology, and abolish all forms of corrupt activities such as extortion and bribery.

LG Electronics, which has already been carrying out various programs in the areas of human rights, labor, environment, and anti-corruption, has taken this opportunity of joining the UNGC to internalize corporate responsibilities in conducting business operations. We’ve been implementing programs to organize internal procedures, establish a CSR risk management system, create a corporate-wide CSR Council, declare a charter for USR (Jan. 2010), enact a Global Labor Policy (Jul. 2010), create an agenda for CSR related tasks, and encourage employees to donate and participate in volunteer works.

responsible business alliance logo
RBA (Responsible Business Alliance)

In August 2010, LG Electronics joined the RBA (formerly EICC), which has high standards regarding working conditions, business ethics, workers’ safety and health, and the environment that can be implemented across whole supply chain. And we have been already implementing a range of measures to improve its CSR management system in order to bring its global practices in line with the RBA Code of Conduct.

Additionally, we’ve introduced a Supplier Code of Conduct consistent with RBA standards for its suppliers to follow if they wish to continue their business relationship with LG Electronics in September 2010. Since 2011, LG Electronics has been offering its suppliers training and consulting as they move to adopt management practices consistent with RBA guidelines. We will play an even greater role in the operations of its suppliers by sharing best practices, promoting CSR initiatives and helping to develop social responsibility strategies.

CSR Risk Management

LG Electronics joined the RBA(formerly EICC) in 2010 and has since operated a CSR risk management program for all of its production locations. Since LG Electronics implemented the RBA SAQ (Self-Assessment Questionnaire) as an assessment tool in 2011, our goal has been improving self-assessment performance across our production sites. In our 2015 assessment, our production locations averaged 92.8 points, with all of them rated as “low risk.” Based on the results, we concluded that our initial goal has been met, and decided to introduce In-depth SAQ (iSAQ), an internally developed self-assessment tool with stronger requirements.

As a follow-up process for our CSR self-assessment, LG Electronics carries out CSR audit and improvement consulting at production locations selected based on their risk levels and impact on our business operations. Also, we voluntarily submits to a third-party audit as part of our initiatives to ascertain the integrity of our audits and enhance CSR risk management capabilities at our production locations. LG Electronics makes ongoing efforts to address CSR issues identified through CSR self-assessment, internal CSR audit and third-party audit. We select issues that occur at multiple locations or that require corporate-level efforts and manage them as mid- to long-term initiatives through discussions with related departments in order to ensure enduring changes.

LG Electronics CSR Risk Management Program Procedures
LG Electronics CSR Risk Management Program Procedures

Strategic Social Contribution

LG Electronics’ vision for social contribution, conveys our belief that empathy in our thoughts and consideration in our actions are building a better life for all in the human society. As a responsible corporate citizen, LG Electronics also supports the United Nations Sustainable Development Goals and what these goals set out to achieve for the humanity. In support of the valuable cause, we established three strategic directions for social contribution initiatives. First, we will deliver differentiated value to those who need our products and technologies. To this end, we are developing and distributing products and technologies that help address social and environmental issues in our communities. Second, we value opinions from each of our stakeholders, and will make every effort to engage and collaborate with our stakeholders through diverse channels, incorporating the outcome into our business operations. Third, each and every member of our organization will continuously explore the ways in which we could help our neighbors in need and build a better life together, and volunteer our time, effort, and expertise to create a community where everyone feels respected and valued.