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LG Electronics places the highest value on providing customers with reliable products which they can use in a safe way.

Product safety must be ensured under any circumstance, and product safety has the highest priority over sales objective, product design, marketability and expense issues. All staff at LG Electronics will exert their best effort to observe standards for the product safety system, acknowledging that safety is a fundamental value of products.

Quality Vision

With the strong encouragement of the CEO, LGE has reinforced to the enterprise QA organization, and is shaping the corporate culture to allow neither the slightest quality problem nor compromise on quality under the vision of “LG Electronics, Perceived as World Best Quality by Customers and Consumers”. LGE is also trying to provide consumers with the high-safety products by promoting enterprise quality activities and quality awareness.

Product Safety Awareness

LGE established the product safety regulations including the product safety design checklist to ensure safety proactively, and ongoing efforts are made to enhance the safety awareness of all employees. Product safety regulations provide “product safety awareness” to ensure thorough product safety.

Details of LGE's product safety design checklist.

Quality Management System

LG Electronics has been operating 'Consumer Centered Management' system in Korea since 2007. CCM is the certification scheme by Korea Consumer Agency and Korea Fair Commission, evaluating whether corporate's activities are structured for consumer and has been implementing corrective actions continuously. Also, LGE has established and has been managing an integrated certification system for ISO 9001 in Korea. Each overseas production subsidiary has been also managing its ISO 9001 certification system. In addition, we have reinforced organizations related to Six Sigma to establish its strategy and future direction and quality management system based on Six Sigma all through the value chain including R&D, production and product use stage. Most of employees excluding staffs of partial support departments are required the Six Sigma Belt for their promotion requirements. And we've continuously fostered product quality experts based on related training programs.

Stronger Quality Management Accountability

We implemented certification and approval process for key product parts such as motors and PCB assemblies, expanding our quality inspection system from new products/models to include product parts. And we created a product quality and safety evaluation system that performs basic quality and safety evaluation for products at every production stage. Consisting of seven stages from product planning and development to sales, this system only allows shipment of products that clear all seven quality gates. Under the quality gate system, all LGE products undergo a safety check at each quality gate based on a checklist, preventing shipments of products with quality or safety issues. We also facilitate a corporate-wide exchange between quality and safety experts, such as the Product Liability Technology Council.

Product Quality and Safety Assessment System

Diagram of LGE's Product Quality and Safety Assessment System.