Balanced Growth

• Develop products that can be easily used by anyone by applying accessibility and universal designs.


  • Major Activities for Accessibility Improvement

  • Major Accessibility Improvement Activities throughout the Past Three Years

    | 2018 |
    • Mobile App Accessibility Improvement Task (Mar. 2018 - Jul. 2019)
    • 7th LGE Accessibility Advisory Board Meeting (Washington D.C., Oct. 2018)
    • Sponsored and participated in the Korea Information Accessibility Technology Conference (Nov. 2018)
    • 18th Ergonomic Design Award (Code Zero Cordless Vacuum Cleaner T9, LG Pra.L, 4K UHD Projector HU80K, 34GK950 Gaming Monitor)
    • Global IT Challenge (GITC - Nov. 2018)

    | 2019 |
    • 19th Ergonomic Design Award (Code Zero Cordless Vacuum Cleaner Power Drive Wet Mop Kit, LG Signature OLED TV R9, LG gram 17Z990) (May 2019)
    • The Accessibility Improvement Task for LGE website (Mar. 2019 ~ Dec. 2020)
    • 8th LGE Accessibility Advisory Board Meeting (Washington D.C., Nov. 2019)

    | 2020 |
    • 20th Ergonomic Design Award (LG DIOS Steam Dishwasher, Monitor – LG Ultrafine Display Ergo, Air Conditioner-Remote Control PUI1)) (June 2020)
    • The Accessibility Improvement Task for LGE website (USA, Canada, France, Mar. 2021)
    • 9th LGE Accessibility Advisory Board Meeting (Virtual, Dec. 2020)


    *1) PUI: Interaction between the product and the body part such as the operation of the product’s buttons, switches and handles.

  • Operation of an Advisory Group Including People with Disabilities and Accessibility Experts

    Since 2013, LGE has been operating a U.S.-based advisory group of accessibility experts (an organization of groups for the disabled, institutions specializing in accessibility (NCAM) and law firms). To enhance accessibility across our entire product range, we began operating an advisory group on accessibility for the disabled within Korea starting in May 2021. The advisory group consists of seven accessibility experts selected by the Korean Disabled Consumers' Union (KDCU) and six consumers who have various types of disabilities such as visual, hearing, and physical disabilities. This advisory group contributes to the development of indicators by personally and directly using our home appliances and sharing their thoughts and opinions with accessibility experts on the inconveniences that ustomers may potentially feel. In addition, we regularly communicate with the advisory group and conduct activities aimed at enhancing the accessibility-related functions and design of our products that are in development.

  • Home Appliances Made More Accessible through Introduction of Voice Manual and Production of Braille Stickers

    In 2021, we introduced a specialized voice manual for visually impaired customers who use the TROMM Wash Tower, which is a washer dryer combo. Through the voice manual, users are able to easily figure out the direction of the opening of the door and the locations of buttons on the control panels. In addition, when the power button and the washing/drying selection button are pressed, a sound for each operation is generated in order to enhance the convenience of users. We also provide stickers in braille to enable people with visual impairments to more conveniently operate the buttons. These stickers are attached to the front panel of the control unit of the TROMM Wash Tower, enabling users to locate the power button, the washing and drying selection button, and various other buttons and their location. Going forward, we will continue to expand the production of voice manuals and braille stickers for all of our home appliances, including the Code Zero M9 ThinQ and DIOS steam dishwasher.


  • Products with Enhanced Accessibility

Type of Disability / LG Signature Air Conditioner / LG WHISEN Air Conditioner / LG OLED / QNED / NanoCell / UHD / FHD AI&Smart TV / LG Signature Refrigerator (J842ND79) /  LG TROMM Wash Tower (W17KT) / LG TROMM ThinQ (F21VDD) / LG AI Washing Machine (TS22BVD) For people with visual impairments /  • Air conditioner operation through voice recognition without the need for a separate controller  / • Operations checked through voice guidance / • Remote control and monitoring through the ThinQ app / • Description of screen content through on-screen voice commentary / • Understandable and comfortable voice guidance due to speed, volume and pitch adjustment / • High Contrast: Improving shading ratio by adjusting brightness and darkness so that low vision customers can easily recognize letters on TV menus / • Gray Scale: Changing colors into black-and-white tone to clarify ambiguous boundaries for  customers that have difficulty distinguishing colors / • Color Inversion: Improving visibility by reversing background and letter colors for low vision customers to see TV menus better / • Alarm sounds when the door is opened / • Notification of the door being open for a long period of time by way of an alert via sound or vibration through the ThinQ app / • View display status and check time, weather, etc., through voice recognition /• Remote control, and energy/product status monitoring through the ThinQ app / • Washing machine start/finish sound For people with hearing Impairments / • LCD display of operations • Remote control and monitoring through the ThinQ app / • Closed captioning / • Allows to move the subtitle position to the desired position with 4 direction buttons on the remote control / • Provides consistent voice levels through Auto Volume Leveling when viewing other contents / • Push notification of display changes such as door opening, turning on/off of quick freezing, and temperature control through the ThinQ app / • Energy/product status monitoring and push notification of washing completion through the ThinQ app For people with physical Disabilities / • Intuitive use of modes and representative functions through remote control / • Frequently-used states can be saved via remote control memory / • Replaced turning interactive parts with press operated parts / • Voice recognition applied to the main unit / • Intuitive operation through a wheel and pointing • Intuitive icon design / • User-optimized UI for effective editing / • Remote control enhanced through voice recognition / • ThinQ service accessible by voice, through remote voice recognition, without the need for a remote control  / • Efficient control of peripheral devices through Home IoT setting / • Two quick-knocks  / • Door Open Hologram (Automatic Door) / • Automatically opening drawer system / • Door opening, dispenser function setting, status inquiry, etc., through voice recognition / • Overall product height lowered for ease of use (for front-loader) / • Combined laundry control (for front-loader) that can operate both washer and dryer with one panel / • Dual pocket door handle is applied to the dryer to make opening the door more convenient, and the handle is attached to the upper right corner of the washing machine in consideration of the person's height (for front-loader) / • Ease in loading additional laundry with low opening (for front-loader) / • Soft safety door designed to close smoothly (for top-loader) / • Intuitive icon design (for top-loader) For people with cognitive/other Disabilities / • Automatic power saving by detecting user activity/absence / • Air-conditioning by distinguishing between customer activity spaces and non-residential spaces / • Fast cooling/comfort mode/power saving with one smart care equipped with artificial intelligence such as space/situation/pattern learning / • Adjustable menu transparency / • Adjustable remote control pointer size and speed / • Quick Access: Allows direct access to desired services and content with one click on the remote control number buttons / • Voice recognition button / • Wi-Fi / • Power saving and fresh storage by predicting consumer usage patterns / • Temperature control and quick freezing / • Optimal washing pattern based on AI DD (Deep Learning)  / • Drying programs recommended through smart pairing and based on data from previously used washing programs (for front-loader) / • Wi-Fi Type of Disability / LG Signature Air Conditioner / LG WHISEN Air Conditioner / LG OLED / QNED / NanoCell / UHD / FHD AI&Smart TV / LG Signature Refrigerator (J842ND79) /  LG TROMM Wash Tower (W17KT) / LG TROMM ThinQ (F21VDD) / LG AI Washing Machine (TS22BVD) For people with visual impairments /  • Air conditioner operation through voice recognition without the need for a separate controller  / • Operations checked through voice guidance / • Remote control and monitoring through the ThinQ app / • Description of screen content through on-screen voice commentary / • Understandable and comfortable voice guidance due to speed, volume and pitch adjustment / • High Contrast: Improving shading ratio by adjusting brightness and darkness so that low vision customers can easily recognize letters on TV menus / • Gray Scale: Changing colors into black-and-white tone to clarify ambiguous boundaries for  customers that have difficulty distinguishing colors / • Color Inversion: Improving visibility by reversing background and letter colors for low vision customers to see TV menus better / • Alarm sounds when the door is opened / • Notification of the door being open for a long period of time by way of an alert via sound or vibration through the ThinQ app / • View display status and check time, weather, etc., through voice recognition /• Remote control, and energy/product status monitoring through the ThinQ app / • Washing machine start/finish sound For people with hearing Impairments / • LCD display of operations • Remote control and monitoring through the ThinQ app / • Closed captioning / • Allows to move the subtitle position to the desired position with 4 direction buttons on the remote control / • Provides consistent voice levels through Auto Volume Leveling when viewing other contents / • Push notification of display changes such as door opening, turning on/off of quick freezing, and temperature control through the ThinQ app / • Energy/product status monitoring and push notification of washing completion through the ThinQ app For people with physical Disabilities / • Intuitive use of modes and representative functions through remote control / • Frequently-used states can be saved via remote control memory / • Replaced turning interactive parts with press operated parts / • Voice recognition applied to the main unit / • Intuitive operation through a wheel and pointing • Intuitive icon design / • User-optimized UI for effective editing / • Remote control enhanced through voice recognition / • ThinQ service accessible by voice, through remote voice recognition, without the need for a remote control  / • Efficient control of peripheral devices through Home IoT setting / • Two quick-knocks  / • Door Open Hologram (Automatic Door) / • Automatically opening drawer system / • Door opening, dispenser function setting, status inquiry, etc., through voice recognition / • Overall product height lowered for ease of use (for front-loader) / • Combined laundry control (for front-loader) that can operate both washer and dryer with one panel / • Dual pocket door handle is applied to the dryer to make opening the door more convenient, and the handle is attached to the upper right corner of the washing machine in consideration of the person's height (for front-loader) / • Ease in loading additional laundry with low opening (for front-loader) / • Soft safety door designed to close smoothly (for top-loader) / • Intuitive icon design (for top-loader) For people with cognitive/other Disabilities / • Automatic power saving by detecting user activity/absence / • Air-conditioning by distinguishing between customer activity spaces and non-residential spaces / • Fast cooling/comfort mode/power saving with one smart care equipped with artificial intelligence such as space/situation/pattern learning / • Adjustable menu transparency / • Adjustable remote control pointer size and speed / • Quick Access: Allows direct access to desired services and content with one click on the remote control number buttons / • Voice recognition button / • Wi-Fi / • Power saving and fresh storage by predicting consumer usage patterns / • Temperature control and quick freezing / • Optimal washing pattern based on AI DD (Deep Learning)  / • Drying programs recommended through smart pairing and based on data from previously used washing programs (for front-loader) / • Wi-Fi
  • Expanding of the Home Health Care Appliance Market

    As awareness of social and environmental issues such as fine dust, water pollution, and food hygiene continues to spread around the world, the number of customers striving to develop a healthy lifestyle and the demand for home health care appliances are increasing. We develop enhanced home health care appliances by reflecting these customer needs and social and environmental issues throughout our product development. Moreover, we are continuously striving to expand our share of the home health care appliance sector not only in South Korea, but in overseas markets such as North America, Asia, Europe, and South America, thereby increasing our home health care appliance sales.