To properly experience our website, you will need to use an alternate browser or upgrade to a newer version of internet Explorer (IE9 or above).

The website utilizes responsive design to provide convenient experience that conforms to your devices screen size. In order to get the best possible experience on LG.COM website, please follow below instructions.

If you’re using Internet Explorer 8 or earlier, you will need to use an alternate browser such as Firefox or Chrome. Another option is to upgrade the Iinternet Explorer to a newer version (IE9 or greater).

If you’re using Internet Explorer 9 and higher, turn off your Internet Explorer browser’s “Compatibility View settings” by following steps below:

  • Right click at the top of your browser and make sure the “Menu Bar” option is selected
  • Select “Tools” from the menu bar and then select “Compatibility View settings”
  • In the pop-up menu uncheck all three boxes and click “Close”
  • Your browser window will automatically refresh and you’ll be ready to go
Skip to Contents

LG Announces to Roll Out Upgrade Firmware

  • Updated
  • 01/11/2012

(Hong Kong – 1 November 2012) As a leading provider of home entertainment products, LG is dedicated to delivering the best home entertainment experience to our customers.

In spite of above, recently some issue of TV power switch being on/off automatically occurred due to the temporary software crash in some of our products (LM series) during the progress of decoding program information sent by the Public broadcasting station.

Today, LG will be rolling out upgraded firmware to optimize features in LG Smart TVs and to address the power on/off issue that have affected some units.

LG is providing several upgrade options to accommodate the different requirements of our customers.

1. The firmware upgrade option will be streamed to LG Smart TV directly.
This option will be available starting 6 November 2012.
2. Customers may contact the LG Call Center at (852) 3543-7777 to arrange on-site service by qualified LG technicians.
This option will be available starting today.
3. Customers may pick up a free USB flash drive containing the upgraded firmware from LG Customer Care Centre.
(address: Unit 901-904, 9/F, Chow Tai Fook Centre, 580 Nathan Road, Mongkok, Kowloon)
This option will be available starting 2 November 2012.

LG constantly strives to deliver the highest level of service to our customers. We pledge to continue offering the best electronics products and setting high industry standards in the future.