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Upgrade LG Smart TV Firmware to Enhance the Compatibility with EPG

  • Updated
  • 07/11/2012

LG announced to roll out LG LM-series Smart TV firmware upgrade on 1 November 2012. It is aimed to enhance the compatibility to electronic program guide (EPG) format and optimize features. In order to enjoy the best user experience, we recommend three free firmware upgrade methods below.

Method 1: Firmware upgrade through direct streaming (available since 6 November 2012)
- Once connect your LG Smart TV to Internet, you can upgrade the firmware with ease by few steps. Please refer to the “LG Smart TV Firmware Upgrade Guide” enclosed.

Method 2: Register for FREE on-site firmware upgrade service (available since 1 November 2012)
- You may call LG Customer Hotline at (852) 3543-7777 to arrange free on-site firmware upgrade service. Hotline service hours: Monday to Friday (9:00am – 7:00pm) and Saturday (9:00am – 6:00pm).

Method 3: Redeem a FREE USB flash drive containing the upgraded firmware (available since 2 November 2012)
- You may collect a free USB flash drive containing the upgraded firmware from LG Customer Care Centre and upgrade the firmware by following the instructions on “LG Smart TV Firmware Upgrade Guide” enclosed.
- LG Customer Care Centre address: Unit 901 – 904, 9/F, Chow Tai Fok Centre, 580 Nathan Road, Mongkok, Kowloon.  Service hours: Monday to Saturday (11:00am – 8:00pm), Sunday and Public Holidays (12:00pm – 4:00pm).

Remarks: The USB flash drive redemption upon your presentation of the purchase invoice and the product serial number.

If you have any enquiry, please feel free to contact us at LG Customer Hotline: (852) 3543-7777.


LG Smart TV Firmware Upgrade Guide

Step 1︰Choose the firmware upgrade method and complete the following setting.
a.    If you choose “Firmware upgrade through direct streaming”, please ensure your LG Smart TV has been connected to the Internet already.
b.    If you choose “Redeem a free USB flash drive containing the upgraded firmware”, please switch off the TV and unplug the TV cord. Then insert the USB flash drive in the USB slot of your LG Smart TV.

Step 2︰Switch on the TV. Then press “Settings” button of your LG Smart TV remote control and activate the main menu.

Step 3︰Choose “Support” > “Firmware Upgrade”

Step 4︰Choose “Check the latest version”. When the latest version* is found, choose “Update”  
*The latest version for LM6200, LM6400, LM6450, LM6690, LM6700 & LM7600 is Ver. 03.00.75 ; The latest version for LM8600 & LM9600 is Ver. 03.00.33

Step  5︰The firmware will be download. Once the firmware download is completed, . the firmware installation will be started.

Step 6︰Upon the installation is finished, the TV will restart. The whole firmware upgrade is completed.

If you have any problem, please feel free to contact LG Customer Hotline at (852) 3543-7777 for assistance.