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< Return to Promotion

Extra 1-year Local Warranty

24/05/2018 ~ 30/09/2018

LG G7ThinQ/ G7+ThinQ Promotion (“Promotion”)

(effective from 24 May to 30 Sept 2018)



Customers who purchase selected Hong Kong official goods of LG mobile products below from the participating merchants in Hong Kong or Macau from 24 May to 30 Sept 2018 are eligible for extra 1-year local warranty*, total 2 years official warranty.

ProductLG G7ThinQ/ G7+ThinQ (Model: LMG710EMW/ LMG710EAW)
Promotion :LG G7ThinQ/ G7+ThinQ extra 1-year local warranty


* Customers have to register at the following website http://lgpromo.com.hk/grrs/newReg.html?language=E on or before 14 Oct 2018. Customers who have successfully registered and verified by LGEHK can continue to enjoy an extra 1-year local warranty. Terms & conditions apply

Terms & Conditions:
1. This Promotion is only applicable to customers that purchase the Hong Kong official goods of LG G7ThinQ/ G7+ThinQ (Model: LMG710EMW/ LMG710EAW) via designated authorized telecom operators and dealers of LGEHK in Hong Kong or Macau from 24 May to 30 Sept 2018 (“customers”). These do not apply to grey goods (such as parallel imports).
2. The list of participating LG designated authorized telecom operators and dealers are in the following website: http://www.lg.com/hk_en/support/authorized-dealers. Any change on the authorized telecom operators and dealers list for this Promotion will only be made on the abovementioned official website without any further notice. Please visit captioned website before pre-ordering or purchasing
3. LGEHK validates the official warranty eligibility of the LG mobile handset according to terms & conditions stated on http://www.lg.com/hk_en/support/authorized-dealers. Please visit captioned website before pre-ordering or purchasing
4. Promotion offer and gifts may differ from the Participating Merchants and subject to stock availability of individual Participating Merchants, please check before purchase. Please consult in-store staffs for details. Model and color of the products are subject to the stock availability of individual Participating Merchants.
5. Customers who have purchased LG G7ThinQ/ G7+ThinQ (Model: LMG710EMW/ LMG710EAW) at the designated authorized telecom operators and dealers of LGEHK (Hong Kong and Macau only) from 24 May to 30 Sept 2018 should complete online registration on or before 14 Oct 2018. Upon verification and confirmation of the registered information by LGEHK, customers who have retained and presented the relevant documents can enjoy an extra 1-year local warranty after the expiration of official 1-year warranty service.
6. The “Acknowledgement of Extra 1-year Local Warranty of LG G7ThinQ/ G7+ThinQ” will be issued to the customers via email. Upon receipt, customers can continue to enjoy an extra 1-year local warranty for the LG G7ThinQ/ G7+ThinQ (Model: LMG710EMW/ LMG710EAW) purchased after the expiration of official 1-year warranty service (from the date of purchase) through LG customer service centers by presenting original purchase invoice (with IMEI code of the LG G7ThinQ/ G7+ThinQ purchased), the LG G7ThinQ/ G7+ThinQ (Model: LMG710EMW/ LMG710EAW) that has the same IMEI code listed on the original purchase invoice and the “Acknowledgement of Extra 1-year Local Maintenance of LG G7ThinQ/ G7+ThinQ”.
7. After the successful purchase, customers have to register at the following website http://lgpromo.com.hk/grrs/newReg.html?language=E on or before 14 Oct 2018. Customers who have successfully registered and verified by LGEHK will receive the “Acknowledgement of Extra 1-year Local Warranty of LG G7ThinQ/ G7+ThinQ”. Any errors, defaults and omissions found in the information submitted or overdue registration will be deemed as to renounce the claim of the regarding promotion offer.
8. This offer is only applicable to end-user who is eligible to maximum 3 entries; Non-end-user registration will be regarded as invalid entry which will not entitle any promotion offer or gift. Customers can only register and enjoy the Promotion once for each of their purchased LG G7ThinQ/ G7+ThinQ (Model: LMG710EMW/ LMG710EAW) and traded-in specified used phones. The IMEI identification code of each of the aforementioned phones can only be used once during registration.
9. The summary of Terms of Services of “Official Warranty for the first year” and “Extra 1-year Local Warranty for LG G7ThinQ/ G7+ThinQ”:

ItemOfficial Warranty for the first yearExtra 1-year Local Warranty for LG G7ThinQ/ G7+ThinQNotes
Warranty Period1 year as from the date of purchase listed on the original purchase invoiceThe consecutive 1-year after the expiration of the official warranty for the first year

For official Warranty for the first year,customers must present the original purchase invoice and the LG G7ThinQ/ G7+ThinQ that has the same IMEI code listed on the original purchase invoice.

For extra 1-year Local Warranty for LG G7ThinQ/ G7+ThinQ,customers must present the original or copy of pre-order voucher,original purchase invoice,the LG G7ThinQ/ G7+ThinQ that has the same IMEI code listed on the  original purchase invoice and the “Acknowledgement of Extra 1-year Local Warranty of LG G7ThinQ/ G7+ThinQ”.
Local Warranty

Included

Included

For details of general warranty terms and the scope of warranty,please refer to:http://www.lg.com/hk/support/warranty

For the warranty period  of the individual items of Smartphones,consumables and in-box accessories,please refer to the following “Local Warranty – Warranty Period of Individual Items”
Local Warranty – Warranty Period of Individual Items

Smartphone:

12 months

Smartphone:

12 months

LG G7ThinQ/ G7+ThinQ(Model:LMG710EMW/ LMG710EAW) may have different consumables and in-box accessories in standard package,warranty scope is covered by warranty terms and conditions,please refer to:http://www.lg.com/hk/support/warranty

Consumables and in-box accessories:

  • Embedded Battery:12 months
  • Earphones and USB cable:3 months

  • Charger:6 months

    Consumables and in-box accessories:

    Not included
    Warranty in ChinaIncludedNot includedThe scope and procedure of Warranty in China covered by the first year official warranty must be subject to the warranty terms and conditions of LG mobile in China,for details please refer:http://www.lg.com/hk/mainland-warranty-policy


    10. Each LG G7ThinQ/ G7+ThinQ (Model: LMG710EMW/ LMG710EAW) (Hong Kong official goods) is only eligible for one registration for the entitlement for extra 1-year local warranty.
    11. The date of purchase and IMEI code of LG G7ThinQ/ G7+ThinQ (Model: LMG710EMW/ LMG710EAW) must be listed on the purchase invoice to claim extra 1-year local warranty. Handwritten invoice will not be accepted.
    12. Upon delivery of “Acknowledgement of Extra 1-year Local Warranty of LG G7ThinQ/ G7+ThinQ”, LGEHK shall not reissue or make any proof nor any compensation in case it is lost or stolen.
    13. The offers of the Promotion shall not be transferred nor exchanged into cash, credit or other gifts.
    14. LGEHK reserves the rights of rejecting offer redemption of the customers if the customers redeem the offers by illegal, invalid, unrealistic or improper way.
    15. Customers agree that LGEHK shall not be liable for any loss, damage or personal injury caused by the Promotion offers.
    16. To the fullest extent permitted by law, LGEHK shall not be taken any responsibility if the authorized telecom operators and dealers fail to inform customers of the information of this promotion. Furthermore, LGEHK shall not be responsible for any behavior or negligence of the authorized telecom operators and dealers.
    17. LGEHK shall not be responsible for personal injury, death, loss, damage or responsibility caused by the Promotion or promotion offer (whether it is caused directly, indirectly or by other reasons), including but not limited to loss, damage or responsibility caused by loss in revenue, profit or reputation, any mistakes in opportunity calculation, any improper operation of computer, communication or devices, any insufficiency or defects in the service provided by third party, or any loss of notification due to postage errors, regardless of whether LGEHK has been notified of the possibility of such loss, damage or responsibility.
    18. LGEHK reserves the right of doing the below anytime when necessary, regardless of whether it has made notification or provided relevant reasons:
    - Make revision, cancellation or supplement to the Promotion or the Terms and Conditions;
    - Exchange or replace the offer with items of similar value; and/or
    - Cancel, terminate or suspend the Promotion.
    19. Any cases of suspected or verified fraud and/or misuse related to the participation of the Promotion and/or redemption of promotion offer may cause immediate cancellation and/or suspension of the promotion offer entitled by customers.
    20. In case of disputes related to the promotion activity (including but not limited to the redemption system), LGEHK shall have absolute and final discretion, which shall be fully agreed and followed by all participants.
    21. The Terms and Conditions shall be governed by the Law of Hong Kong. All disputes arising out of or in connection to the Terms and Conditions shall be resolved by Hong Kong Courts.

    For any inquiries, please contact us at +852 3543-7777.