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< Return to Promotion

LG Customer Privilege - Old to New Deal

24/05/2018 ~ 19/08/2018

Exclusive to LG Customers | LG G7ThinQ/ G7+ThinQ Old to New Deal (“Promotion”)

(effective from 24th May, 2018 to 19th Aug, 2018)



Customers who purchase an LG G7ThinQ/ G7+ThinQ (model: LMG710EMW/ LMG710EAW) from a Participating Merchant, complete their registration and trade in their used phone of one of the specific models between 24th May, 2018 and 19th Aug, 2018 can redeem up to HK$1,000 worth of supermarket vouchers*.

*This offer is only applicable to specific used phone models: LG G3 (model: LGD855/ LGD858HK), LG G4 (model: LGH815T/ LGH818N), LG G5 (model: LGH860N/ LGH845N) and LG V10 (model: LGH961N/ LGH961AN).

The total value of supermarket vouchers differs for different specific trade-in phone models.

Trade-in Model no.

Trade-in value

LG G3(model:LGD855/ LGD858HK)

HK$400 Supermarket vouchers

LG G4(model:LGH815T/ LGH818N)

HK$700 Supermarket vouchers

LG G5(model:LGH860N/ LGH845N)

HK$900 Supermarket vouchers

LG V10(model:LGH961N/ LGH961AN)

HK$1,000 Supermarket vouchers



In order to enjoy the offer, customers have to register on the following website: (http://oldtonewdeal.lgpromo.com.hk/index.php/en/) by 31st Aug, 2018 and have their registration details verified. Terms and Conditions apply to the Promotion. The Gift is only available whilst stock lasts.

Terms and Conditions:
1. This Promotion is only applicable to customers who purchase a Hong Kong official LG G7ThinQ/ G7+ThinQ (model: LMG710EMW/ LMG710EAW) via a designated authorised telecom operator or dealer in Hong Kong and Macau from 24th May, 2018 to 19th Aug, 2018 (“Customers”) and trade in their used phone of one of the specific models, including LG G3 (model: LGD855/ LGD858HK), LG G4 (model: LGH815T/ LGH818N), LG G5 (model: LGH860N) and LG V10 (model: LGH961N). This Promotion is only applicable to Hong Kong and Macau official goods. It is inapplicable to grey goods (e.g. parallel imports). In order to trade in their used phone and redeem a Gift, the customer shall ensure their traded-in phone works properly and can show its IMEI code on the screen or on the phone label.
2. For the list of participating designated authorised telecom operators and dealers (“List”), please refer to the following webpage: http://www.lg.com/hk/support/authorized-dealers. Any amendments to the List will only be displayed on this official LGEHK webpage without further notice. Please read the List before pre-ordering or purchasing.
3. As LGEHK will decide the eligibility of the purchased LG handset in accordance with the Terms and Conditions on the webpage (http://www.lg.com/hk/support/authorized-dealers), please read the webpage before pre-ordering or purchasing.
4. Customers who purchase an LG G7ThinQ/ G7+ThinQ (model: LMG710EMW / LMG710EAW) from a designated authorised telecom operator or dealer in Hong Kong or Macau between 24th May, 2018 and 19th Aug, 2018 are required to register on the following webpage by 31st Aug, 2018 for eligibility. After their registration details are verified and confirmed by LGEHK, customers can go to an LG customer service centre to trade in their used phone and redeem a Gift upon producing the original box of their purchased LG G7ThinQ/ G7+ThinQ (the product bar code will be cut after the redemption.), the receipt issued by the Participating Merchant (the receipt must show the purchase date, the purchased LG G7ThinQ/ G7+ThinQ model details and the new phone's IMEI code), a copy of the email with the Acknowledgement of Old to New Deal Redemption issued by LGEHK (“Acknowledgement”) and their used LG phone.
5. In order to enjoy the offers, customers have to register on the following website: (http://oldtonewdeal.lgpromo.com.hk/index.php/en/) by 31st Aug, 2018. Each LG G7ThinQ/ G7+ThinQ and traded-in used phone can only be registered once. During their online registration, customers have to upload their purchase receipt issued by a Participating Merchant, which must display the purchase date, the details of the purchased LG G7ThinQ/ G7+ThinQ and its IMEI code. Handwritten invoices will not be accepted. Customers also have to ensure their traded-in used phone works properly, otherwise their application will not be accepted. Customers who have successfully registered and had their registration details verified by LGEHK will receive a letter of acknowledgement. In case of false, missing or incomplete information or overdue application, their application will not be processed.
6. The Acknowledgement will be issued by email. After receiving it, customers are required go to an LG customer service centre between 14th June, 2018 and 14th Sept, 2018 to trade in their used phone and redeem a Gift upon producing the original box of their purchased LG G7ThinQ/ G7+ThinQ (the product bar code will be cut after redemption), the receipt issued by the Participating Merchant (the receipt must show the purchase date, the purchased LG G7ThinQ/ G7+ThinQ model details and the new phone's IMEI code), a copy of the email with the gift redemption Acknowledgement for the old to new deal (“Acknowledgement”) and their used LG phone.
7. Customers must register for the gift redemption by themselves; up to three times is permissible. In cases where the registrant is not the customer, the offer will be cancelled. The IMEI code of each LG G7ThinQ/ G7+ThinQ (model: LMG710EMW/ LMG710EAW) and each traded-in used phone may only be used for one registration. Repeated registrations will not be accepted. The Gift is only available whilst stock lasts.
8. Customers need to reset their traded-in phone and back up their information (e.g. contacts, calendar, photos, etc.) prior to their trade-in. LG customer service centre will not help customers transfer their information from their old to new phone. LGEHK shall not be responsible for any loss incurred by anyone not backing up their information from their traded-in phone.
9. Upon delivery of Acknowledgement, LGEHK shall not re-issue or provide any proof nor any compensation in case of loss or theft.
10. The offers of any promotion cannot be transferred, cashed or exchanged for credit or other gifts.
11. LGEHK reserves the right to reject any offer redemption by customers if the customer redeems the offer by illegal, invalid, unrealistic or improper means.
12. Customers need to reset their traded-in phone and back up their information.
13. Customers agree that LGEHK shall not be liable for any loss, damage or personal injury caused by any promotional offers.
14. To the fullest extent permitted by law, LGEHK shall not have any responsibility if the authorised telecom operators and/or dealers fail to inform customers all information about this promotion. Furthermore, LGEHK shall not be responsible for any behaviour or negligence of the authorised telecom operators and dealers.
15. LGEHK shall not be responsible for personal injury, death, loss, damage or responsibility caused by the promotion or promotional offers (whether caused directly, indirectly or by other reasons), including but not limited to loss, damage or responsibility caused by loss in revenue, profit or reputation, any mistakes in opportunity calculation, any improper operation of computers, communications or devices, any insufficiency or defects in the service provided by third parties, or any loss of notification due to postage errors, regardless of whether LGEHK has been notified of the possibility of such loss, damage or responsibility.
16. LGEHK reserves the right of doing the below anytime when necessary, regardless of whether it has made notification or provided relevant reasons:
• Make revisions, cancellations or supplements to the Promotion or the Terms and Conditions;
• Exchange or replace the offer with items of similar value; and/or
• Cancel, terminate or suspend the Promotion
17. Any cases of suspected or verified fraud and/or misuse related to participation in the promotion and/or redemption of promotional offers may cause immediate cancellation and/or suspension of the promotional offer entitlement of customers.
18. In cases of disputes related to promotional activities (including but not limited to the redemption system), LGEHK have absolute and final discretion, and which be fully agreed upon and followed by all participants.
19. The Terms and Conditions shall be governed by the Law of Hong Kong. All disputes arising out of or in connection to the Terms and Conditions shall be resolved by Hong Kong Courts.

For any enquiries, please contact us at +852 3543-7777.