"The menu should always be accessible if the device is receiving power. Is there a power indicator light illuminated on the front of the TV?"
1. If the customer has not disabled the power indicator light from being illuminated, it will be green or blue if the device is powered on. Press the power button on the front of the TV to check.
2. If the device powers on successfully, press the Menu or Home button to see if the menu appears. Does the menu appear?
"It is not rare for the power cable to come loose or disconnected. Let's check to ensure it is secure"
Ensure the power cable is connected firmly in the back of the unit as well as the outlet on the wall or power strip.
If the power cord is secure, proceed to step 3.
"Let's check to see whether the On/Off/Sleep timer has been set?"
Access the Time/Clock menu see if a timer has been set.
If no timers were set, proceed to step 5.
"Does the TV have enough clearance to receive proper ventilation?"
"As a last resort, I'd like to reset the unit completely"
If the unit will not turn on with either the remote or the front panel, and all of the previous steps have failed:
Ask the customer to monitor the results of the prior troubleshooting steps to see if the device continues to power off. If so, the device may require service.
Determine where in the troubleshooting steps we left off. Proceed to complete the troubleshooting to determine whether the device will require service.
Service Options: LG Front Load Washer
Is this the first call for this problem?
If Yes: Continue with 1st Call Troubleshooting steps.
"This can often occur if the power cord is loose or the TV does not receive proper ventilation. Also, if you have just performed a software update the device will reboot automatically."
Lets perform some simple troubleshooting steps to see if this issue can be resolved over the phone.
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