ThinQ™

  • Available Functions:

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  • lg thinq, push notification lg thinq, push notification
  • lg thinq, smart diagnosis lg thinq, smart diagnosis
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Download Extra Care Courses

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Energy Consumption Monitoring

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Tub Clean Coach

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More Laundry Cycles Download

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Air Quality Monitoring

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Time Scheduler

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Express Freezing

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Hygiene FRESH+™ Control

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Filter Cleaning Reminder

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Temperature & Fan Speed Control

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Humidity Measure

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Mode Setting

  •  Function List of ThinQ™

Horizontal Table
Washer Remote Start and Monitoring
Push Notification
Download Course
Smart Diagnosis
Energy Consumption Monitoring
Tub Clean Coach
Dryer Remote Start and Monitoring
Push Notification
Download Course
Smart Diagnosis
Energy Consumption Monitoring
Styler Remote Start and Monitoring
Push Notification
Download Course
Smart Diagnosis
Energy Consumption Monitoring
Refrigerator Push Notification
Smart Diagnosis
Energy Consumption Monitoring
Temperature Control
Express Freezing
HygieneFRESH+™ Control
Horizontal Table
Air Purifier Remote Start and Monitoring
Push Notification
Smart Diagnosis
Time Scheduler (Time On/Off)
Air Quality Monitoring
Mode Setting (Cold, Dry, Fan)
Fan Speed (Low, Mid, High)
Dehumidifier Remote Start and Monitoring
Push Notification
Smart Diagnosis
Energy Consumption Monitoring
Humidity Measure
Mode Setting (Cold, Dry, Fan)
Fan Speed (Low, Mid, High)
Air Conditioner Remote Start and Monitoring
Push Notification
Smart Diagnosis
Energy Consumption Monitoring
Time Scheduler(Time On/Off)
Temperature Control
Mode Setting (Cold, Dry, Fan)
Fan Speed (Low, Mid, High)
Filter Cleaning Reminder
  • Frequently Asked Questions

    Q: Is it necessary to register the LG ThinQ™ application?
    A: Yes. It’s essential to register LG account or connect with a social network account. You don’t need to re-pair the product again even if you change your phone in future.

    Q: Why doesn't my product appear in the mobile application?
    A: Please check if the selected region is correct, since the functions of the same model products are different in different regions. Please select ‘Hong Kong’ as registered region for official Hong Kong LG products sold in Hong Kong or Macau. If you want to change the registration region, log out the LG ThinQ™ application, select the region and log in again.

    Q: What is the Wi-Fi network requirement for LG ThinQ™ appliances?
    A: LG ThinQ™ home appliances can only support 2.4GHz band network, with WAP encryption.

    Q: Why is the connection fail with the correct Wi-Fi password?
    A: Please check if the Wi-Fi is in 2.4GHz band network, and home appliances cannot be connected to Wi-Fi with log-in page.

    Q: Why is there error when the registration reaches 99%?
    A: Before registration completion, the Wi-Fi icon on mobile phone only indicates that it has been connected to the product. Home appliance registration can only be completed with mobile connected to LG server with 3G / 4G signal.

    Q: Are Wi-Fi home appliances able to be used only under the same network?
    A: Upon product pairing, home appliance and mobile will connect through cloud which allows remote operation in different locations or network connections. So, it is not necessary to connect under the same network.

    Q: Why is there unstable connection error message or failure in searching appliances?
    A: Please check whether the signal at home or mobile network is good, and avoid unstable signaling from interference equipment (e.g. microwaves)

    Q: How many people can operate Wi-Fi products at the same time?
    A: There isn’t any limitation in user registration, however, only one person can operate at a time. Other users can only operate the product upon setting completion from the prior user, while the changes made by the prior users may take several minutes to be displayed on other users’ interface.

    Q: How will the appliance react when there is an error during remote control?
    A: Error message will be displayed on both home appliance and mobile, you can get the solutions through ‘Smart Diagnosis’. If the problem cannot be solved, please contact LG Electronics Customer Service Hotline at 3543 7777.

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