Álláskeresés

Customer Relationship and Network Coordinator

2021/02/10

  • Budapest, Hungary
  • LG Electronics
  • 2021/02/10 ~ 2019/10/31
Major Responsibilities:
• Follow up and managing customer’s Pain Point related work
• Direct handling of Customer’s Complaints
   ◦ Enhance the customer care by fast, reliable execution
   ◦ Receive and handle incoming customer complaints, and provide satisfactory solution in order to ensure maximum customer satisfaction level
   ◦ Take care of customer’s correspondence, e-mail, direct inbound call of customer, and handle the problem of such consumer visit the office, arrange every customer’s complaint and request
• VOC handling
   ◦ On reliable way keep on track, explore, take care of customer’s complaint (VOC) by analyzing the customer’s complaint, help for SVC organization to develop the local strategy and SVC policy
   ◦ Full management of VOC (Data registration, analysis, give solution within short term, report, improvement plan for prevention)
• Proactively create tailored analysis and reports to highlight strength and potential improvement areas of service activity to develop customer satisfaction
• Network Coordination
   ◦ Checking SVC Network job and coordinate with them to solve the issue for customer satisfaction

Requirements:
• College or University Degree preferably in Economics
• Minimum of 3 years proven experience in a (technical) handling customer claims, Service network management
• CRM system knowledge
• Analytical skills
• Customer (end user) driven focus & attitude
• Fluent verbal and written English and Hungarian
• Accurate and precise work, paying attention to details
• Very good MS Office skills (Word, Excel, Power point)
• Passionate about Consumer Electronics
• Constant search for improvement opportunities
• Taking ownership of problems until a solution is provided
• Enthusiastic to pass on knowledge and experience

What we offer:
• Dynamic atmosphere
• Opportunity for personal development
• Continuous challenges
• Good vibes

Location:
Budapest, District IX.

Method of application:
If you are interested in this position please send your professional CV in English to the following e-mail address: lgemk_jobs@lge.com