Purchase: product purchase mandatory till 15th June,2020
Pre-book Now your choice of home appliance and win an assured online shopping Gift voucher worth up to Rs. 5,000 Post Purchase of the pre booked home appliance. Consumer, post clicking on the "pre- book" Tab, will be re directed to a consumer information page wherein they have to enter their personal details along with selection of the home appliance Category which they are interested to purchase later. Post Enquiry Registration, Customer will receive a Unique registration code on their entered Contact Details.
In case of Home appliance products maximum Gift voucher offer is upto Rs 5000 and incase of Home Entertainment products maximum gift voucher offer is upto Rs 10,000.
Voucher Redemption Process flow: Post Purchase, Consumer to Call LG Customer Care at 1800-315-9999 or 1800-180-9999 and confirm Purchase by sharing Mandatory Details such as Unique Registration Code, (Received at the time of Enquiry Submission) Consumer Name, Consumer Contact, Product Purchased, Serial Number, Store Name from where Product is purchased from and City Name. Consumers will receive a third Party E-Voucher Code along with redemption process and the terms and conditions within 60 days post Purchase confirmation with LG Customer Care. Consumer can avail the E-Voucher only on the purchase of the Products and accessories available on the website. Consumer will get benefit only to the tune of the Voucher amount. Cost beyond the Voucher amount to be borne by the consumer via available Payment Modes. Delivery/Courier Charges excluding the Price of the product to be borne by the consumer as per the Terms & Conditions of third party vendor for Delivery Charges. Delivery time, Product quality and other product related issues are solely the responsibility of third party vendor and LG Electronics holds no responsibility for same. Third Party Vendor shall be contacted in case of any issues pertaining to orders given
This contract is offered to the customers who are residing within the municipal limits of the city/ town of company's authorized service centers. However customers residing outside the municipal limits of the city / town of our service centre can also opt for this contract, but in this case service will be undertaken only at the service centre and the customer will have to bring the set at his own expense to the service centre.
In case the service contract is to be entered into after the expiry of warranty period or of previous contract, the contract will be accepted subject to checking of the equipment by the company's representative and verifying that it is in working condition. In case set is found defective and any repair needs to be done, then it will be repaired first and then taken into contract and the cost (labor and parts) shall be borne by the customer.
All payments are to be made in advance along with the contract.
The contract shall be valid for a period as mentioned in the contract form, or the LGEIL Invoice, duly signed by LGEIL representative.
Acceptance / Renewal of contract after expiry of the contract shall be at the discretion of the company.
The customer shall register the complaint at LG call centers only. Any change of address must be notified by the customer in advance.
The company shall be under no obligation to provide repair / service because of improper use, unauthorized alteration, modification or substitution of any part or Sr. No. of the machine is altered, defaced or removed, abnormal voltage fluctuation, rat bite, neglect, acts of god like floods, lightening, earthquakes etc.. or causes other than ordinary use. If our services are required as a result of the causes stated above, such services shall be at extra charge.
All defective components shall be replaced with compatible working parts and defective parts shall be company's property.
While every effort shall be made to give preferential attention to emergency breakdown of the equipment, the company shall not be held responsible for any loss arising.
In case the customer wants to cancel the contract before the completion of the contract period, there shall be no refund of the charges for unexpired period.
The contract is not transferable in event of resale / gift to any other person and no refund shall be given.
The equipment brought to the service center will remain there at customer risk and the company will not be responsible for any damages caused due to the factors beyond its control.
Transportation for taking appliance to the Authorized Service Center for repairs shall be borne by the customer as per the applicable rates, for split Air conditioner gas charging transportation will be charged for bringing equipment to the customer site.
Damage to the product or any parts due to Transportation / Shifting is not covered under this contract.
The AMC shall cover the following parts under the AMC contract.
Home appliances/Air conditioner products: Compressor, Thermostat, Relay, OLP, Fan Motors, Timers, PCB, Heaters, Air dampers, Ice maker, temperature sensors, Evaporators, Condensers, Refrigerant charging, Driers, Capillary, Blowers, Fan Blade, Control box, Magnetron, Electrical switches, transformers (internal), Diodes, Capacitors, Wire harness, Wash & Spin motors, Gear box, Clutch Assy., Drum, Inner tub, Bellows, bearing & lip seal, Drain motor, Pump, Electrical valves, Buzzer, Suspension, Key Membrane, Remote PCB.
Main liner crack, Doors, Bulbs, rubber pads, remote, stabilizers, consumables, and any damage to the aesthetical components shall not be covered under this contract.
This contract does not include any kind of software support or installations. LGEIL shall not be responsible for damage to, or loss of, any programs, data or removable storage media including any consequential loss or damage.
All third party peripherals, whether purchased as a part of a system, or bundled with it, come with the prevailing agent's Warranty, and LGEIL makes no warranty whatsoever on their behalf. Example includes: Tata Indicom Phones, Printers or UPS.
This contract will not be valid for any item not supplied or certified from LGEIL and covers the base configuration only shipped from LGEIL Factory. Any Additions / Alterations to hardware will not form part of contract and will be chargeable to customer.
LGEIL will repair / replace any defective parts and correct any problems resulting from workmanship free of charge. LGEIL reserves the right to use reconditioned parts with performance parameters equal to those of new parts in connection with any services performed under LGEIL limited warranty. Defective parts needs to be submitted to LGEIL or Authorized Service Center and becomes property of LGEIL.
All disputes are subject to New Delhi Jurisdiction
Pricing, Terms and Conditions are subject to change without any notice
Discount upto 44% on AMC* maintenance package. for detail offer please refer https://www.lg.com/in/health-hygiene-offers
*Discount will vary from model to model (Home appliances/Air conditioners products). PFB the details-
#. Microwave Ovens
Treo bowl applicable on select convection models till 30th May 2020.
Startupkit applicable on select solo and grill model till 30th May 2020.
10 year warranty on Charcoal lighter heater.
10 year warranty on Smart Inverter Magnetron.
1+4 year extended warranty on magnetron(28 L convection model and above) applicable till 31st Dec 2020.
#. Washing Machines:
0 Buy Down- Applicable on 8kg and SAWM and 7 kg and above TLWM & FLWM WM. (Applicable PAN India).
10% Cashback- Applicable on 7KG and above FLWM & TLWM. (Applicable PAN India).
Same day Installation: Installation call to be registered before 2 pm at LG Call Center. Product must be available at the time of engineers visit. Installation site to be within municipal limits of the service center. Applicable on Split Inverter Air Conditioner only. Limited period offer. Subject to Government Guidelines for operations in the area.
5 Year PCB Warranty:
PCB Warranty offer: 5 year warranty on PCB is limited period offer applicable on Split Models only. This extended 4 years warranty offer is on IDU (In Door Unit) & ODU (Out Door Unit) PCBA (PCB Assembly), & labor for repair for purchase from 19th Feb 2020 to 30th June 2020. Extended warranty will be applicable if all below conditions are met: AC installed by LG authorized service center only . For installation through LG Authorized Service center, Customer to contact LG CIC (1800 180 9999 / 1800 315 9999), The customer provides the original dealer invoice. The extended warranty will be null and void if: AC is installed by unauthorized personnel or third party, Damage is caused by improper usage or due to electrical supply / connection or misuse, This offer is not applicable on institutional sales, The PCBA shall be repaired or replaced during the extended warranty period as per the company policy. LGEIL decision shall be final as per the circumstances, In case of repairs or replacement of the PCBA, this warranty will thereafter continue subject to above condition and remain in force only for the unexpired period of the warranty, The customer needs to provide original dealer invoice for claiming the extended warranty, The customer is not entitled for extended warranty if the AC is not installed by LG Authorized Service Center as per the extended warranty process. In such circumstances, the complaint shall be treated as a normal complaint and not covered under this offer, This offer on the product is null & void if product is opened by unauthorized service person/center and the unit shall be declared as tampered with and no further warranty shall be applicable. This offer will automatically expire once the peod is over due to lapse of time and is also non-transferable. This is applicable only for the first purchaser. The offer does not cover any kind of damage/breakage of the PCBA nor does it cover failure due to a natural calamity like earthquake, cyclone, high voltage, natural pouring, wear & tear etc. and/or other factors specified in original warranty card. In addition to the warranty conditions mentioned over here, all the standard warranty terms & conditions are mentioned in owner's manual will be applicable during this extended warranty period. LG Electronics India Pvt. Ltd. (LGEIL) reserves the right for not registering the product in case of breach of the above conditions. LG Electronics India Pvt. Ltd. (LGEIL) reserves the rights to change, modify which equivalent value, withdraw or extended this offer without prior notice at any point of time and no correspondence in this regard shall be entertained.
#. Water Purifier True Maintenance Package worth Rs 4200/
3 Free Scheduled & Automated Visits
3 Free Digital Sterilizing CareTM
3 Free Pre-Sediment Filters.
In addition to the warranty conditions mentioned over here , all the standard warranty terms and conditions as mentioned in the owner's manual will be applicable during this extended warranty period.
Please ask your Retailer/Store manager for detailed offers, Gifts etc before purchase.
#. Finance offers and cash back
Offers mentioned above may vary with respect to the product purchased and amount mentioned above represent the maximum value for the same. Finance offer are applicable on the select product and models only. Finance offer is at the sole discretion of the financier. Finance offer valid for a limited period only.
Cash back will be posted to the customer account after 90 days from date of purchase. Cash back offers are provided by Banks and LGEIL doesn't carry any liability for the same. Products are available without these offers also. These offers cannot be clubbed with any other prevailing offer or scheme during said offer period.
Offers cannot be redeemed for cash at any point of time. LG Electronics India Pvt. Ltd. (LGEIL) reserves the right to modify, alter or withdraw these offers at any point of time without any prior notice or justification to any person or third party. By participating in these offers, the customer agrees to the all above terms & conditions. LGEIL reserves the rights to change, modify with Technology. Features Size & Specification may vary from model to model. All disputes arising out of offer are to be settled under jurisdiction of Delhi Court. 24x7 online brand store facilities are available in select cities only.
# Cashback offers
Cash back on HDFC Credit Card Non EMI-5% (max 2000) in brand store and 5% (max 1500) in Multi Brand Outlets.
Important Point : In case of HDFC, Cash back is only on REFRIGERATORS , WASHING MACHINES and AC's
Other relevant Terms and conditions
For purchase of product, payment is allowed only from one card (single payment cannot be divided between two or more cards)
Three Transaction Per card is allowed during offer period (Apr-Jun)
Offer valid on HDFC / ICICI / SCB CC EMI on 6,9,12 month tenure only
Cash back should appear on charge slip for applicability