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Product Support
Receive help on your LG product
Learn about LG product's latest software information and tips.
Manuals & Documents
For the most accurate technical information regarding features, specifications, installation and operation of your LG product, please refer to the Owner's Manual and other documents available for this product.
If you don’t have the viewer program, click the link to download it.
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Owners' Manual is a basic instruction that contains the product installation and usage.
OWNERS' MANUAL
- 06/15/2015
Software & Firmware
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Software Update
Learn more about warranty information
WAY 1.FOTAIt allows you to conveniently update your phone's software to a newer version via Firmware Over-the-Air (FOTA) without connecting with to USB datge cable. Learn more
WAY 2.USB Driver- 1Install the USB DRIVER
- 2Install and Execute the LG MOBILE SUPPORT TOOL
- 3Connect your phone to PC by using the bundled USB Cable
- 4Install the USB DRIVER
The phone software upgrade stopped before completion?- Don't close the update tool, disconnect the cable and reconnect it. And check the USB Driver connection on our PC. After that, please restart the update.
- Otherwise, please select "Customer Support"-"Recovery Phone" in LG MOBILE SUPPORT TOOL. Then, you can start to recover your phone.
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PC Sync
LG PC Suite
LG PC Suite is a smart application designed to be interlocked with LG devices (mobile phones and tablets) for convenient management of multimedia contents and other applications.
- 1Download ‘LG PC Suite’ application
- 2When installed, the S/W automatically launches
- 3Plug your phone and don't have to synchronize
FEATURES- Manage and play your media contents (music, movie, pictures) on your PC.
- Send multimedia contents to your device.
- Synchronizes data (schedules, contacts, bookmarks) in your device and PC.
- Backup the applications in your device.
- Update the software in your device.
- Backup and restore the device.
- Play multimedia contents of your PC from other device
- OS: Windows XP 32bit (Service pack 3), Windows Vista, Windows 7, Windows 8
- CPU: 1 GHz or higher
- Memory: 512 MB RAM or higher
- Graphics card: 1024 x 768 screen resolution or higher and 32-bit color
- Hard disc: Storage of 500 MB or higher (Additional space may be required for data)
- Required software: LG United Mobile driver, Windows Media Player 10 or later
- To use the LG PC Suite, an LG mobile phone supporting it is required. Its detailed functions provided may also be different depending on the mobile phone model.
- The existing PC Suite IV does not support Ice Cream Sandwich OS.
- LG PC Suite do not provide the functions, managing contacts, calendar, and messages, that has been provided by LG PC Suite IV.
How-to & Tips
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What is Self-healing?
- Operation
- Mobile Accessories, Mobile Phones, Smart Watches
What is Self-healing? Self-healing G Flex’s rear cover is fitted with self-healing technology, which removes light scratches that can take place in everyday life. Still, user faults (e.g. intentional flaws, drops, and scratches) or environment-specific severe scratches, tearing and br...
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Internal memory shows used in Gallery even though there is not enough data in Gallery
- Troubleshooting
- Mobile Phones
Memory Consumed by Gallery is more that the data : A user might now be aware about the new feature "Trash" in Gallery. This lets you recover the accidently deleted images & videos. In models like G6 & Q6, TRASH option in provided in the Gallery which will retain all your images & vide...
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Wi-Fi Connection switches off intermittantly
- Troubleshooting
- Mobile Accessories, Mobile Phones, Smart Watches
Wi-Fi Connection switches off intermittently : If you experience that Wi-Fi connection is switching off especially when the phone goes to standby mode (Screen Off) Then it might be because the option of Wi-Fi working in screen off mode may be set to off. The settings can be changed as...
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Q6 (LGM700DSK) - Face Unlock not working when LCD in off
- Troubleshooting
- Mobile Phones
Q6 (LGM700DSK) - Face Unlock not working when LCD in off : Face recognition although has been set to work in screen off mode by default, but user have set the option to "off" un-knowingly due to which this option may not work in screen off mode. To rectify the same, plz turn on the se...
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[MC] Mosquito Away : How to change timer
- Operation
- Mobile Accessories, Mobile Phones, Smart Watches
How to use Procedure to change the Timer : 1.Launch the Mosquito Away app in foreground 2.To view the timer icon, ON the mosquito away function. 3.Click the timer icon (fig-1) & select the new timer from the radio button. 4.On selecting new timer, previous timer will be discarded and...
Video Tutorials
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[Video] How to fix the issue of color inversion
- Troubleshooting
- Mobile Accessories, Mobile Phones, Smart Watches
How to fix the issue of Color Inversion: Color inversion is a setting in the phone which changes the LCD contrast settings to make it look clear in bright light conditions. This is many times misunderstood as an LCD defect or software issue. This is however a setting issue & can be ch...
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[Video] How to check SAR value (Specific Absorption Rate) in phone
- Troubleshooting
- Mobile Accessories, Mobile Phones, Smart Watches
How to Check SAR value in phone : SAR value is a measurement of the radiation emitted by the phone. As per Govt. regulations it should be less than or equal to 2W/kg . Refer to the video guide to check the same. Note : If the video does not play properly, open the same in VLC media pl...
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Video : Auto Rotate Function Not working
- Repair
- Mobile Accessories, Mobile Phones, Smart Watches
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Video : How to prevent phone from getting Hang /Slow
- Troubleshooting
- Mobile Accessories, Mobile Phones, Smart Watches
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Download mobile phone data from LG backup with NFC
- Troubleshooting
- Mobile Accessories, Mobile Phones, Smart Watches
