Skip to Contents
Close

Product Support

Receive help on your LG product

Check out the latest information related to this product.

GP10NB21
  • Computers Products
  • Optical Storage Devices
  • GP10NB21

GP10NB21

Warranty Information Labour 12 Months / Parts 12 Months More
Register a Product

Software & Firmware

  • SOFTWARE UPDATE

    Software upgrades include device drivers and firmware updates only for specific models. Check your owner's manual to determine if your product supports software upgrades.

    New firmware (ver.1.00) for only GP10NB21(External 8X Super multi DVD Writer)- Windows 8 Support-
    Reference

    .[General Information]

    GP10NB21 Version 1.00 Firmware Update

    - Windows 8 Support 

    To update the firmware of the GP10NB21 please refer to the following instructions:

    Note: Not following the subsequent update instructions explicitly will result in 
    permanent damage to your drive, for which LG will not be responsible.

    This firmware update is for drives with original firmware versions below 1.00
    The drives must be original LG branded drives with the DVD Writer model number 
    GP10NB21(no OEM units). 

    If you have an OEM unit, branded with another manufacturers name, 
    please contact that manufacturer for support and firmware updates.

    This firmware update is for use only on PC’s with Windows 7/8/Vista, 
    Windows XP 


    [Critical Instructions: (to be followed carefully)

    1. Connect the drive at USB port by it self.

    2. Download the file GP10NB21_100(EW).ZIP to a folder of your choice. 
    This download includes this “Read me(ew)” text file, 
    as well as the GP10NB21_100.EXE program, which will auto-update your drive's firmware.

    3. Close all other programs including: screen saver, antivirus and/or power-down programs. 
    (If these programs are not closed, they will try to engage the PC, 
    during the update process, thus interrupting the update and damaging the drive).

    4. Check the drive to ensure that there is no disk in the tray before you start 
    the update procedure.

    5. Go into the folder with the update file and double click the GP10NB21_100.EXE program 
    and click the “update” button (red). Once the update is complete, 
    you will see “Firmware Update Complete” and the button will become green 
    and advise you to reboot the system. 
    You will need to reboot your PC.

    The update will be complete, after you reboot your system. 

    WARNING: Do not open any programs or start any system functions during the update, 
    as they will interfere with data transfer and damage the drive. 
    Do not cancel the operation once it has been started or the drive will 
    become permanently damaged, as a result. 



If you can't find any desired results, please try using the following menu

LG Support
Need information? Got a question? We can help.
Whether you need to register your product, communicate with an LG Support Representative, or obtain repair service. Finding answers and information is easy with LG online service and support. Owner’s Manuals, requesting a repair, software updates and warranty information are all just a click away.