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[LG TV screen] The caption is cut-off or images look extended

If the screen size setting is set to [Zoom], [Cinema Zoom], [All-DirectionZoom], [Vertical Zoom], etc., part of the screen will be truncated, or thefigure will be enlarged.If the screen size is set incorrectly, the screen may appear stretch...
Troubleshooting
[LG TV] Troubleshooting Magic Remote Pointer Disappearance

Note * If the problem is not resolved by following the steps below, the TV may require servicing. Please contact LG Electronics Support for assistance. * If all buttons on the remote control do not work, simple troubleshooting through setti...
Repair
[LG TV Magic Remote Control] Does the pointer disappear while you are using the Magic Motion remote control?

Does the pointer disappear while you are using the Magic Motion remote control?If you press any direction key [Up/Down/Left/Right] on the Magic Motion remotecontrol while the cursor (pointer) is on the screen,the cursor disappears and your ...
Repair
[LG TV] How to connect your TV to wireless internet (Wi-Fi)

Your LG Smart TV can connect to the wireless internet to enjoy a variety ofcontent.Be sure to check the router name and password for the wireless internet (Wi-Fi)connection on the top or bottom of the router, or enter it directly on the TVs...
Troubleshooting
[LG TV] How to find the User Guide and TV model name

The user guide for your TV can be found in the Support menu of the device.Additionally, the user guide is available on the LG Electronics homepage:[Support] tab → [Manuals & Software] → Enter your TV model number.Try this--------How to view...
Repair
[LG Smart TV] How can I access and use the Now On feature of the Smart TV?

Now On feature➔ An application function that collects and shows all broadcasting information.To ensure smooth usage of the [Now On] service, it is necessary to have aset-top box and properly configure the channels.For optimal performance wi...

Manuals & Documents

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Quick Start Guide

English

11/28/2025 25,751K
Owner’s Manual

English

11/28/2025 1,844K

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Software & Drivers

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SW File(Version 33.22.65) Detailed applicable model list : Please check with reference Tab exactly

TV_Software_Update_Guide_v3.pdf

11/04/2025 2,014K
Reference

Reference

Detailed applicable model list : Please check with reference Tab exactly
* SW information

1. Improvement

1) Fixing minor bugs in software

2. Applicable model list

43NANO80ASA

43QNED80ASA

43QNED81ASA

43QNED82ASA

43QNED82ASG

43UA7500PSA

43UA7550PSA

43UA8050PSA

43UA8450PSA

50NANO80ASA

50QNED80ASA

50QNED81ASA

50QNED82ASA

50QNED82ASG

50UA7500PSA

50UA7510PSC

50UA7550PSA

50UA8050PSA

50UA8450PSA

55NANO80ASA

55NANO82ASC

55NANO83ASB

55QNED70ASA

55QNED80ASA

55QNED81ASA

55QNED82ASG

55UA7500PSA

55UA7510PSC

55UA7550PSA

55UA8050PSA

55UA8450PSA

65NANO80ASA

65NANO82ASC

65NANO83ASB

65QNED80ASA

65QNED81ASA

65QNED82ASA

65QNED82ASG

65QNED8ZASA

65UA7500PSA

65UA7510PSC

65UA7550PSA

65UA8050PSA

65UA8450PSA

65UA8550PSA

75NANO80ASA

75NANO83ASB

75QNED80ASA

75QNED81ASA

75QNED82ASA

75QNED82ASG

75UA7500PSA

75UA7550PSA

75UA8050PSA

75UA8450PSA

75UA8550PSA

86NANO80ASA

86QNED80ASA

86QNED81ASA

86QNED82ASA

86QNED82ASG

86UA7500PSA

86UA7550PSA

86UA8050PSA

86UA8450PSA

3. Release History

[33.10.30]

In order to provide our users with better Smart TV services and features, TV software will be updated as shown below.

[Effective Period]

03/14/2025 - Updates to be rolled out progressively by model and country.

[Update Details]

1. Improved power sync issue when connecting some set-top boxes via HDMI.

2. You can repurchase products through Amazon Alexa.

3. You can play Dolby Vision videos on Google Cast.

4. Supports multiple Wi-Fi profiles for accurate connectivity in diverse wireless network environments.

5. The Personalized Sound Wizard feature is now available on more models.

6. Google Home is now available.

7. The sign language area is automatically enlarged.

8. Expanded the number of countries that support the OnLine EPG feature.

9. Supports the AoD(Always On Display) feature on a wider range of models.

10. The Home Hub feature is now available on more models.

11. Provide generative images using AI within AoD.

12. Series of security vulnerabilities patched in relation to below two categories.

- Privilege escalation

- Bypass authentication

*Schedule is subject to change based on company circumstances and update details may differ by model and country.

*The update usually takes less than 20 minutes but may take longer, depending on your network environment.

[33.10.95]

1. Fixing minor bugs in software

[33.11.10]

1. Fixing minor bugs in software

[33.11.25]

1. Fixing minor bugs in software

[33.20.80]

1. Fixing minor bugs in software

[33.20.81]

1. Fixing minor bugs in software

[33.21.62]

Series of security vulnerabilites patched in relation to below four categories

- Privilege escalation

- Bypass authentication

- Arbitrary Code Execution

- Path Traversal

[33.22.27]

1. Fixing minor bugs in software

[33.22.60]

1. Fixing minor bugs in software

[33.22.65]

1. Fixing minor bugs in software
SW File(Version 33.22.65) Detailed applicable model list : Please check with reference Tab exactly

Software_File(Version_33.22.65).zip

11/04/2025 1,589,397K
Reference

Reference

Detailed applicable model list : Please check with reference Tab exactly
* SW information

1. Improvement

1) Fixing minor bugs in software

2. Applicable model list

43NANO80ASA

43QNED80ASA

43QNED81ASA

43QNED82ASA

43QNED82ASG

43UA7500PSA

43UA7550PSA

43UA8050PSA

43UA8450PSA

50NANO80ASA

50QNED80ASA

50QNED81ASA

50QNED82ASA

50QNED82ASG

50UA7500PSA

50UA7510PSC

50UA7550PSA

50UA8050PSA

50UA8450PSA

55NANO80ASA

55NANO82ASC

55NANO83ASB

55QNED70ASA

55QNED80ASA

55QNED81ASA

55QNED82ASG

55UA7500PSA

55UA7510PSC

55UA7550PSA

55UA8050PSA

55UA8450PSA

65NANO80ASA

65NANO82ASC

65NANO83ASB

65QNED80ASA

65QNED81ASA

65QNED82ASA

65QNED82ASG

65QNED8ZASA

65UA7500PSA

65UA7510PSC

65UA7550PSA

65UA8050PSA

65UA8450PSA

65UA8550PSA

75NANO80ASA

75NANO83ASB

75QNED80ASA

75QNED81ASA

75QNED82ASA

75QNED82ASG

75UA7500PSA

75UA7550PSA

75UA8050PSA

75UA8450PSA

75UA8550PSA

86NANO80ASA

86QNED80ASA

86QNED81ASA

86QNED82ASA

86QNED82ASG

86UA7500PSA

86UA7550PSA

86UA8050PSA

86UA8450PSA

3. Release History

[33.10.30]

In order to provide our users with better Smart TV services and features, TV software will be updated as shown below.

[Effective Period]

03/14/2025 - Updates to be rolled out progressively by model and country.

[Update Details]

1. Improved power sync issue when connecting some set-top boxes via HDMI.

2. You can repurchase products through Amazon Alexa.

3. You can play Dolby Vision videos on Google Cast.

4. Supports multiple Wi-Fi profiles for accurate connectivity in diverse wireless network environments.

5. The Personalized Sound Wizard feature is now available on more models.

6. Google Home is now available.

7. The sign language area is automatically enlarged.

8. Expanded the number of countries that support the OnLine EPG feature.

9. Supports the AoD(Always On Display) feature on a wider range of models.

10. The Home Hub feature is now available on more models.

11. Provide generative images using AI within AoD.

12. Series of security vulnerabilities patched in relation to below two categories.

- Privilege escalation

- Bypass authentication

*Schedule is subject to change based on company circumstances and update details may differ by model and country.

*The update usually takes less than 20 minutes but may take longer, depending on your network environment.

[33.10.95]

1. Fixing minor bugs in software

[33.11.10]

1. Fixing minor bugs in software

[33.11.25]

1. Fixing minor bugs in software

[33.20.80]

1. Fixing minor bugs in software

[33.20.81]

1. Fixing minor bugs in software

[33.21.62]

Series of security vulnerabilites patched in relation to below four categories

- Privilege escalation

- Bypass authentication

- Arbitrary Code Execution

- Path Traversal

[33.22.27]

1. Fixing minor bugs in software

[33.22.60]

1. Fixing minor bugs in software

[33.22.65]

1. Fixing minor bugs in software
SW File(Version 33.22.60) Detailed applicable model list : Please check with reference Tab exactly

TV_Software_Update_Guide_v3.pdf

10/29/2025 2,014K
Reference

Reference

Detailed applicable model list : Please check with reference Tab exactly
* SW information

1. Improvement

1) Fixing minor bugs in software

2. Applicable model list

43NANO80ASA

43QNED80ASA

43QNED81ASA

43QNED82ASA

43QNED82ASG

43UA7500PSA

43UA7550PSA

43UA8050PSA

43UA8450PSA

50NANO80ASA

50QNED80ASA

50QNED81ASA

50QNED82ASA

50QNED82ASG

50UA7500PSA

50UA7510PSC

50UA7550PSA

50UA8050PSA

50UA8450PSA

55NANO80ASA

55NANO82ASC

55NANO83ASB

55QNED70ASA

55QNED80ASA

55QNED81ASA

55QNED82ASG

55UA7500PSA

55UA7510PSC

55UA7550PSA

55UA8050PSA

55UA8450PSA

65NANO80ASA

65NANO82ASC

65NANO83ASB

65QNED80ASA

65QNED81ASA

65QNED82ASA

65QNED82ASG

65QNED8ZASA

65UA7500PSA

65UA7510PSC

65UA7550PSA

65UA8050PSA

65UA8450PSA

65UA8550PSA

75NANO80ASA

75NANO83ASB

75QNED80ASA

75QNED81ASA

75QNED82ASA

75QNED82ASG

75UA7500PSA

75UA7550PSA

75UA8050PSA

75UA8450PSA

75UA8550PSA

86NANO80ASA

86QNED80ASA

86QNED81ASA

86QNED82ASA

86QNED82ASG

86UA7500PSA

86UA7550PSA

86UA8050PSA

86UA8450PSA

3. Release History

[33.10.30]

In order to provide our users with better Smart TV services and features, TV software will be updated as shown below.

[Effective Period]

03/14/2025 - Updates to be rolled out progressively by model and country.

[Update Details]

1. Improved power sync issue when connecting some set-top boxes via HDMI.

2. You can repurchase products through Amazon Alexa.

3. You can play Dolby Vision videos on Google Cast.

4. Supports multiple Wi-Fi profiles for accurate connectivity in diverse wireless network environments.

5. The Personalized Sound Wizard feature is now available on more models.

6. Google Home is now available.

7. The sign language area is automatically enlarged.

8. Expanded the number of countries that support the OnLine EPG feature.

9. Supports the AoD(Always On Display) feature on a wider range of models.

10. The Home Hub feature is now available on more models.

11. Provide generative images using AI within AoD.

12. Series of security vulnerabilities patched in relation to below two categories.

- Privilege escalation

- Bypass authentication

*Schedule is subject to change based on company circumstances and update details may differ by model and country.

*The update usually takes less than 20 minutes but may take longer, depending on your network environment.

[33.10.95]

1. Fixing minor bugs in software

[33.11.10]

1. Fixing minor bugs in software

[33.11.25]

1. Fixing minor bugs in software

[33.20.80]

1. Fixing minor bugs in software

[33.20.81]

1. Fixing minor bugs in software

[33.21.62]

Series of security vulnerabilites patched in relation to below four categories

- Privilege escalation

- Bypass authentication

- Arbitrary Code Execution

- Path Traversal

[33.22.27]

1. Fixing minor bugs in software

[33.22.60]

1. Fixing minor bugs in software

Find Software & Drivers

Still not solved?

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LG Support
At LG, we create innovative, stylish, state-of-the-art products and back them up with LG Customer Service and Support designed to make life good. Whether you need owner’s manuals, parts and accessories, or warranty information, you’ll find LG Technical Support and everything else you need in just a few clicks away. If you want to speak with someone, LG NP Support has courteous, respectful and knowledgeable individuals that can assist you with all technical support and service issues.

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