My phone keeps turning off itself, what should I do?
Cause
Power failure may be due to phone hardware and software.
How to fix
1. Due to software
① In most instances, intermittent power off occurs because of the phone software.
Android OS resets the power automatically to protect the system when the processors do not respond for a certain period of time.
If power is turned off after running an app, please uninstall.
Go to Menu > Settings > General > Apps > Select the App > Uninstall
③ Check if your phone software is up to date. If not, please upgrade to the latest version.
Menu > Settings > General tab > About Phone > Update Center > Software Update.
④ When battery temperature is 60℃ or higher, it can cause power off.
Please close all running apps and programs (auto sync) and wait until the phone cools down.
2. Due to hardware
① Power may turn off due to poor contact between the battery and the phone terminal,
caused by foreign materials on phone terminal or battery movement.
② Please clean the batteries and where it goes in with a dry cloth.
Make sure the batteries are placed properly, and turn on power to check.
③ Dropping on a surface or in water can also make it to turn off.
In such instance, please visit a service center nearest you for a technical assistance.
※ When the symptoms persists, we recommend you to contact the service center.
