Magic Remote Pairing Issue

2018 ALL OLED / LCD TV

■ Symptom

 
 Magic Remote controller does not operate except power button (Magic Remote control cursor is not shown, button does not work)

■ Cause

When you do not use the Magic Remote, the 'Disconnect' function is activated and the previous setting value is applied.

■ Guide 1 : How to troubleshoot problems before updating the software version

1) Unplug the TV power cord and plug the power cord back (AC off / on)

     - After AC off / on, check whether the pointer of Magic remote control is visible.

■ Guide 2 : How to troubleshoot with software version update function

1) Software version update

     ① The Software version update will be done from the mid of July to the mid of August.

         (Schedule of software version update varies by model)

     ② When the software version is updated, the problem symptoms can be solved fundamentally

2) Prepare the software version update

     ① Press and hold the [Setting] button for about 2 ~ 3 seconds with

         the TV magic remote control , Go to [All Settings] menu.

     ② In the [All Settings] -> [General] -> [About This TV]

         -> [Allow Automatic Updates], Please enable the function.

     ③ If the [Allow automatic updates] function is enabled,

         from the mid of July to the mid of August

         The update will proceed automatically

     ④ The software update takes about 10 minutes.

         (You can watch TV during update)

3) After completing the software update, turn the TV off and then on again