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Product Support
Receive help on your LG product
Receive help on your LG product
Check out the latest information related to this product.
For the most accurate technical information regarding features, specifications, installation and operation of your LG product, please refer to the Owner's Manual and other documents available for this product.
Software upgrades include device drivers and firmware updates only for specific models. Check your owner's manual to determine if your product supports software upgrades.
* SW information
1. Improvement
1) Security Update
2. Applicable model list
55EG960T-TA
65EG960T-TA
55UG870T-TA
65UG870T-TA
79UF950T-TA
55UF860T-TA
65UF860T-TA
49UF850T-TB
55UF850T-TB
60UF850T-TB
65UF850T-TB
49UF851T-TC
55UF851T-TC
65UF851T-TC
49UF850T-TB
55UF850T-TB
60UF850T-TB
65UF850T-TB
43UF690T-TC
49UF690T-TC
43UF772T-TP
79UF770T-TB
40UF770T-TA
43UF770T-TA
49UF770T-TA
55UF770T-TA
60UF770T-TA
65UF770T-TA
70UF770T-TA
79UF770V-TB
40UF770V-TA
43UF770V-TA
49UF770V-TA
55UF770V-TA
60UF770V-TA
65UF770V-TA
70UF770V-TA
55EG960Y-TA
65EG960Y-TA
55UG870Y-TA
65UG870Y-TA
55UG870Y-TA
79UF950Y-TA
49UF850Y-TB
55UF850Y-TB
65UF850Y-TB
49UF690Y-TC
79UF770Y-TB
55UF770Y-TA
60UF770Y-TA
65UF770Y-TA
70UF770Y-TA
3. Release History
[03.20.05]
1. Updated G-IP mode 2.0
2. Time Machine ready + (USB Stick Support)
3. Pocket Photo printing from TV
4. My channel display for 2015 store mode (Dummy Channel + promotion animation)
5. Girraffic Solution introduction for Streaming Quality enhancement
6. Updated Enyo Framework (2.5.3-pre.17.t)
[04.00.40]
1. When TV power off / on, Wi-Fi and Magic Remocon was not working in Wi-Fi Connected and WOWL function on(enable) condition.
[04.00.55]
1. Abnormal image ghosting symptom(problem) was improved in scene change video or high speed low tone wedge video
2. EPG no display problem was improved in New Zealand country.
[04.05.01]
1.Apply Netflix NRDP 4.2
[04.05.85]
1. Security Update
* SW information
1. Improvement
1) Improve that the contents of HbbTV isn’t played normally in Australia, New Zealand
2. Applicable model list
55EG960T-TA
65EG960T-TA
55UG870T-TA
65UG870T-TA
79UF950T-TA
49UF850T-TB
55UF850T-TB
60UF850T-TB
65UF850T-TB
49UF850T-TB
55UF850T-TB
60UF850T-TB
65UF850T-TB
49UF690T-TC
79UF770T-TB
43UF770T-TA
49UF770T-TA
55UF770T-TA
60UF770T-TA
65UF770T-TA
70UF770T-TA
79UF770V-TB
43UF770V-TA
49UF770V-TA
55UF770V-TA
60UF770V-TA
65UF770V-TA
70UF770V-TA
55EG960T-TA
65EG960T-TA
55UG870T-TA
65UG870T-TA
79UF950T-TA
49UF850T-TB
55UF850T-TB
60UF850T-TB
65UF850T-TB
49UF690T-TC
79UF770T-TB
43UF770T-TA
49UF770T-TA
55UF770T-TA
60UF770T-TA
65UF770T-TA
70UF770T-TA
79UF770V-TB
43UF770V-TA
49UF770V-TA
55UF770V-TA
60UF770V-TA
65UF770V-TA
70UF770V-TA
43UF770V-TA
49UF770V-TA
55UF770V-TA
60UF770V-TA
65UF770V-TA
70UF770V-TA
43UF690T-TC
49UF690T-TC
55EG960Y-TA
65EG960Y-TA
55UG870Y-TA
79UF950Y-TA
49UF850Y-TB
55UF850Y-TB
65UF850Y-TB
79UF770Y-TB
55UF770Y-TA
60UF770Y-TA
65UF770Y-TA
70UF770Y-TA
49UF690Y-TC
TV takes time to load the picture after turning on Symptom It may take some time for OLED, LED, LCD TVs to show the picture after they are turned on. How to fix Check if the LG logo appears on the screen when you turn it on. If you are using set-top box, check if it is turned on. ※ Fo...
TV picture is dark Symptom If TV is set to energy saving or eco mode, display becomes dark. Dark picture Normal picture How to fix Menu→ Picture→ Energy saving mode→Off or press “energy saving mode” of remote control repeatedly and choose “off”. Menu→ Picture→ Picture mode→ Vivid [Sma...
LG Optical Audio or Multi-channel Audio Output The Optical Digital Audio Output or HDMI/ARC Multi-channel Audio Output is available as PCM or Auto. DTS Audio is not supported on current LG Televisions. PCM - Used for simple systems, sound bars or 2.1 systems. Auto - Used for DolbyTM 5...
No audio on the left/right speaker Symptom No audio on the other speaker How to fix Control sound balance. ☞ You can adjust the balance of left/right sound. How to set Non-Smart TV Menu→Sound→Sound balance→Left/Right adjustment [NetCast] 2012-2013 Smart TV Home →Setting →Sound→Sound b...
No Standby Light Symptom No ST_BY light after connecting the power? No ST-BY light after turning off the power with remote control? ※ Location of ST-BY light varies depending on models, or LG logo or redLED is located at the center or right bottom of display. How to fix Non-SMART TV I...
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