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Product Support
Receive help on your LG product
Receive help on your LG product
Check out the latest information related to this product.
For the most accurate technical information regarding features, specifications, installation and operation of your LG product, please refer to the Owner's Manual and other documents available for this product.
Software upgrades include device drivers and firmware updates only for specific models. Check your owner's manual to determine if your product supports software upgrades.
* SW information
1. improvement
1) Add HEVC logo to user guide
2. Applicable model lis
49UK7500PTA
55UK7500PTA
65UK7500PTA
49UK7550PTA
55UK7550PTA
65UK7550PTA
49UK7700PTA
55UK7700PTA
65UK7700PTA
43UK6300PVB
49UK6300PVB
50UK6300PVB
55UK6300PVB
65UK6300PVB
43UK6300YVB
49UK6300YVB
50UK6300YVB
55UK6300YVB
65UK6300YVB
43UK6400PVC
49UK6400PVC
55UK6400PVC
65UK6400PVC
43UK6500PTC
50UK6500PTC
55UK6500PTC
65UK6500PTC
43UK6540PTD
50UK6540PTD
55UK6540PTD
65UK6540PTD
43UK6560PTC
50UK6560PTC
55UK6500PVA
65UK6500PVA
43UK6700PVD
50UK6700PVD
55UK6700PVD
65UK6700PVD
50UK6700YVD
55UK6700YVD
65UK6700YVD
55UK6900PTD
65UK6900PTD
49UK7500PVA
55UK7500PVA
65UK7500PVA
43UK6300PTE
49UK6300PTE
50UK6300PTE
55UK6300PTE
65UK6300PTE
43UK6320PTE
49UK6320PTE
50UK6320PTE
55UK6320PTE
65UK6320PTE
43UK6340PTF
49UK6340PTF
55UK6340PTF
65UK6340PTF
43UK6360PTE
49UK6360PTE
55UK6360PTE
65UK6360PTE
43UK6600PTC
49UK6600PTC
75UK6500PTB
75UK7150PTA
75UK7050PVA
75UK7050YVA
70UK6540PTA
70UK7000PVA
70UK7000YVA
65UK6330PTF
43UK6780PTE
43UK6200PTA
49UK6200PTA
60UK6200PTA
49UK6200YVA
55UK6200YVA
55UK6200PVA
3. Release History
[03.00.83]
1. Fix that channel is changed automatically while watching Satellite TV.
[04.10.04]
1. Google Assistant is also available in the following countries.
(Australia, Canada, France, Germany, Korea, Spain, United Kingdom)
2. Alibaba voice AI feature is available in China.
3. You can control the TV (channel change, volume control, input switch, etc.) using the Google Home / Amazon Echo Smart Speakers in the following countries as well.
(Google Home : France, Germany, Japan, Korea)
(Amazon Echo : Australia, Canada)
4. We have reduced the amount of time the cursor is displayed when not moving the MRCU.
In addition, Minor Bugs are fixed.
[04.10.30]
1. To improve that the subtitle is not displayed when HbbTV app in on
2. To improve the video flicker issue
[04.10.45]
1. To improve that the local dimming is ON incorrectly after local Dimming Off and DC Power Off/On.
[05.10.10]
1. Fixed Google Speech's bug
2. Improving Google Assistant service
3. Improving Amazon Echo service
4. "Direct TV Now" ready for 2018 yeares of product launch
5. TV Remote service expansion to 14 EU countries
6. Adding 18Y HDCP2.3
7. Adding to Israeli STB Universal Remote Control
8. Fixed minor bugs
[05.10.35]
1. fix the abnormal termination in Disney+ App
[05.10.40]
1. Add HEVC logo to user guide
* SW information
1. Improvement
1) Minor Bug Fix
2. Applicable model list
49UK7550PTA
55UK7550PTA
65UK7550PTA
49UK7500PVA
55UK7500PVA
65UK7500PVA
43UK6700PVD
50UK6700PVD
55UK6700PVD
65UK6700PVD
43UK6540PTD
50UK6540PTD
55UK6540PTD
65UK6540PTD
70UK6540PTA
75UK6500PTB
43UK6400PVC
49UK6400PVC
55UK6400PVC
65UK6400PVC
TV takes time to load the picture after turning on Symptom It may take some time for OLED, LED, LCD TVs to show the picture after they are turned on. How to fix Check if the LG logo appears on the screen when you turn it on. If you are using set-top box, check if it is turned on. ※ Fo...
TV picture is dark Symptom If TV is set to energy saving or eco mode, display becomes dark. Dark picture Normal picture How to fix Menu→ Picture→ Energy saving mode→Off or press “energy saving mode” of remote control repeatedly and choose “off”. Menu→ Picture→ Picture mode→ Vivid [Sma...
LG Optical Audio or Multi-channel Audio Output The Optical Digital Audio Output or HDMI/ARC Multi-channel Audio Output is available as PCM or Auto. DTS Audio is not supported on current LG Televisions. PCM - Used for simple systems, sound bars or 2.1 systems. Auto - Used for DolbyTM 5...
No audio on the left/right speaker Symptom No audio on the other speaker How to fix Control sound balance. ☞ You can adjust the balance of left/right sound. How to set Non-Smart TV Menu→Sound→Sound balance→Left/Right adjustment [NetCast] 2012-2013 Smart TV Home →Setting →Sound→Sound b...
No Standby Light Symptom No ST_BY light after connecting the power? No ST-BY light after turning off the power with remote control? ※ Location of ST-BY light varies depending on models, or LG logo or redLED is located at the center or right bottom of display. How to fix Non-SMART TV I...
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