Receive help on your LG product
Receive help on your LG product
Check out the latest information related to this product.
Software upgrades include device drivers and firmware updates only for specific models. Check your owner's manual to determine if your product supports software upgrades.
1. Warnings and Notifications
- Do not open any programs or start any system functions during the update,
as they will interfere with data transfer and damage the drive.
Do not cancel the operation once it has been started or the drive will
become permanently damaged, as a result.
- If firmware is not istalled properly as guided below, your drive will be damaged permanently,
and LG will not be responsible for it.
- Could please check model number which you have.
If your driver is not the BU40N, the firmware is not updated.
- The drives must be original LG branded drives with BD-Writer model number
BU40N(no OEM units).
- If you have an OEM unit, branded with another manufacturers name,
Please contact that manufacturer for support and firmware updates.
- This firmware update is for use only on PC’s with Windows 10, 8/8.1, 7.
◆ Model : BU40N
◆ Version : N1.02
◆ Improvement Point : Improved BD UHD disc compatibility
3.How to update the firmware
1)Download and unzip the file BU40N.ZIP to a folder of your choice.
3)Close all other programs including: screen saver, antivirus and/or power-down programs.
(If these programs are not closed, they will try to engage the PC,
during the update process, thus interrupting the update and damaging the drive).
4)Check the drive to ensure that there is no disk in the tray before you start
the update procedure.
5)Go into the folder with the update file and double click the BU40N.exe
program and click the “update” button (red). Once the update is complete,
you will see “Firmware Update Complete” and the button will become green
and advise you to reboot the system. You will need to reboot your PC.
Black and white or scrambled image Symptom The image turns into black and white suddenly. How to fix - If it turns into black and white while watching, press the PAUSE button for 5 seconds without disc in it. Or check PAL ↔ NTSC switch at the rear. ※ Change into PAL ↔ NTSC. - Change i...
No image if I select external input Symptom No image when playing the video How to fix - If you are watching from external input screen, check in the order listed below. ① Select the input mode that is connected to TV. eg) AV or component, etc… ② Check the connection port on the devic...
Image stops while playing DVD Symptom The image stops when playing DVD. How to fix ▶For DVD it can occur if you use it for a long time because it generates heat from fast spinning. Turn off the power and let it rest for a while and try again. If the same symptom appears on other discs...
Too much noise from DISC Symptom Disc noise Cause If the Disc is bent or has many scratches, there may be noise. If there is noise for other discs and if it bothers you, feel free to contact the service center for checking. How to fix Check if there is a foreign object or scratch on t...
I can't turn it on Symptom You can’t turn on the power. Things to check 1. Try to connect the power cable again. Check the outlet on the wall. 2. Press EJECT button on the product and check if the door opens. ※ If there is a problem with full display window, you may check if you can t...