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    Forgot your password?
    Forgot your password?SymptomYou can set/reset the password. Initial passwordis “0000” and user can change it. ※ If youforgot your password, you can initialize it only through customer service.Carefully set your password. ※ Things to check L...
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    What kind of product are you using?
    What kind of product are you using?SymptomAll the electronics generate heat due to circuit operation and the way theyoperate may vary.- LCD TVIt lights through lamp. It controls the volume of light permeation to implementcolor. When heat fr...
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    Do you have sound but no picture?
    Do you have sound but no picture?SymptomFor OLED, LED, LCD, PDP products, it takes time to display an image.How to fixCheck if the LG logo appears on the screen when you turn it on.If you are using set-top box, check if it is turned on.※ Fo...
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    If you push power button on the product, do you see
    If you push power button on the product, do you see "Key Locked" on the screen?SymptomIf Key Lock is On, you can’t operate TV with buttons on TV.※ Only power button works.How to fixYou can turn on/off Key Lock with remote control as below.M...
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    No standby light
    No standby lightSymptom Even though you turn on the power, you don’t see power light on.Even though you turn off with remote control, power light doesn’t indicateanything,※ The location of power indicator may vary by model, and LG logo or r...
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    Depanare
    Do you hear no sound in all the channels?
    Do you hear no sound in all the channels?SymptomWhen there is no sound, please check if :1. the sound volume is “0”;2. it is “Mute” mode;3. the speaker is “off”.※ Having the sound setting normal, if you still don’t hear any sound, check the...
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