How to Use LG ThinQ
■ Re-connecting product to Wi-Fi network after product registration failure
1.On which screen are you experiencing the problem? [Registration Failure Page] Router not connecting to Internet
* Customer : ThinQ app displays a router image with a message that says "No Network Connection".
- Use your smartphone to access the router and check your Internet connection.
(e.g., Launch web news portal to check Wi-Fi connection)
2. On which screen are you experiencing the problem?
* Customer : ThinQ app displays a router image with a message that says “Incorrect Router Password”.
- Access your router via smartphone to check for correct Wi-Fi password.
: When entering the password for product registration, click the “Show Password” checkbox to show hidden password. Lowercase or
uppercase letters must be entered as lowercase and uppercase respectively.
- There might be a chance that another smartphone user nearby have made the connection.
So turn off your product and try again.
: When registering a product, only 1 smartphone should be connected to Wi-Fi. If another smartphone is connected or have been connected
before, an incorrect password pop-up will show up even after entering the correct password.
3.On which screen are you experiencing the problem?
* Customer : ThinQ app displays a router image with a message that says “Router Not Found“.
- If there are any special symbols on Wi-Fi name depending on the router type, network connection failure may occur. So ensure that
the router name consists of English letters and numbers.
* Router name(SSID) : combination of English letters and numbers (does not include Korean, Chinese, & special symbols)
(If the product registration failure persists, proceed to step 4)
4.Check step 1 ~ 3 and register your product on Smart ThinQ
(If the product registration failure persists, proceed to step 4)
- Use mobile tethering (use smartphone as hotspot) to register your product. (2 smartphones required)
- Use a smartphone to activate tethering (hotspot) to operate like a router. (mobile data allowance required)
- Use another smartphone to open SmartThinQ app, select tethering(hotspot) instead of your home router and then register your product.
- If product registration works, re-register your product via home router. (if product registration works via tethering (hotspot) but not through your home router,
skip to step 5.)
5.Try resetting your router or replace with a new router to register your product.
- Try resetting your router or replace with a new router to register your product.
