How-to & Tips

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    Operation
    [ThinQ] (iOS) “Incorrect password for network LGE_AC_~~~” error pop-up appears when registering an air conditioner.
    How to Use LG ThinQ■ An error pop-up saying Wi-Fi password is incorrect - Under “Enter Password“ page, do you see a pop-up that says Incorrect passwordfor network “LG_AC_XXXX”? 1)Agent: To enter a password, repeat the last 4 characters of ...
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    Troubleshooting
    Inspection code: CH38
    ■ Title - Inspection code: CH38■ Problem - Error/Display screen■ Symptom - CH38■ Possible Cause - The CH38 error code will appear when the refrigerant(gas) level of theappliance is low, to protect the appliance.■ Solution or Settings1. Did ...
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    Repair
    YouTube Video: [LG Split AC] - Water Leakage
    [LG Split AC] - Water Leakage: Check how to avoid Water Leakage issue in LGSplit Air Conditioner. There may be below reasons for Water Leakage:1. Cloggedcondensate drain line2. Damaged/rusted drain pan3.Dirty air filter:4. Low refrigerantCh...
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    Operation
    YouTube Video: [LG Split AC] - Adjusting Swing Flap
    [LG Split AC] - Adjusting Swing Flap: Check the Swing Flap settings to adjustthe airflow direction vertically or horizontallyCheckput below Video for more details:<br>For Demo & Troubleshooting Videos checkout our below YouTub...
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    Operation
    [ThinQ] Unable to register air conditioner in ThinQ app.
    How to Use LG ThinQ■ When registering AC on ThinQ app, the screen stops at “Connect Product” step 11. On which screen are you experiencing the registration failure problem? * Customer: The screen freezes at “Connect Product” step 1.1)Unplu...
  • Document Contents
    Operation
    YouTube Video: [LG Split AC] - PM 1.0 Sensor Functionality
    [LG Split AC] - PM 1.0 Sensor Functionality: Auto Operation(AI) Mode in LG SplitAir Conditioner.This mode automatically sets the fan speed andtemperature depending on the room temperature.This Function isonly available in Cooling Only Model...
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