Find a Job

Service Business Analyst


  • Weybridge, Surrey
  • 04/10/2021 ~

Life’s Good at LG!

At LG, we deliver products and services that make lives better, easier and happier through increased functionality and fun. Put simply, we offer the latest innovations to make “Life Good” – from home appliances, consumer electronics to business innovations in digital signage, air conditioning, solar and LED lighting. As a global leader, we strive for greatness in product leadership, market leadership and people leadership to realize our growth strategies.


We strongly believe that our people’s competitive spirit, proactive leadership, and expertise helps drive the company forward. As such, LG is the right place for you if:

You are a smart cookie. You like to dig into the data and find creative solutions.

You are motivated and driven. You thrive on a challenge and want to be No. 1. 

You are a people person. You like helping people out and you want to understand where they’re coming from.        

You’re honest and you will speak up (politely, of course!), but you do it because you care and because it’s the right thing to do. 


The Opportunity

This is a fantastic opportunity to join our Service Planning team as a Service Business Analyst (G2). Our Service (SVC) team is responsible for supporting customers’ after sales activities such as but not limited to repair & return to ensure the customer receives satisfactory support throughout the United Kingdom. As a Service Business Analyst, you will play a key role in maintaining the cost and business performance reports for their respective business.



Your Role & Responsibilities

o   KPIs & Business Review Report

o   Weekly/ Monthly Service KPIs updates and monitoring

o   Weekly/ Monthly Business Review Report updates

o   Communication with EU SVC, HQ and other areas of LG business as required


o   Cost Management

o   Moving plan & Business Plan (Monthly/Quarterly/Yearly)

o   Taking responsibility for various elements of the SVC Cost Controlling work

o   Improving process and implementing key controls and KPIs for monitoring performance

o   Supporting the delivery of planning and re-forecasting programs

o   Maintenance of Service general ledger using GERP system

o   Maintain month and year end closing

o   Manage outstanding or pending invoices in a timely manner


o   Cost Analysis

o   Service cost gap analysis per product group (monthly)

o   Preparation of short and long-term SVC Cost Analysis

o   Year-end closing and specific reporting 

o   Ad hoc Service cost analysis report on request

o   Provide consistent support, reliable advice and timely and accurate information to related Department and SVC senior management team   


o   Other duties

o   Review and implement process improvement

o   Critical analysis of team KPIs

o   Assisting with month end analysis and key account reconciliations

o   Ad hoc tasks on request of line manager or Service director

o   Liaison with factories in Far East for recovery of service cost

o   Business Expenses Budget control

o   Outstanding pending invoices management in a timely manner



Skills, Education & Experience

·         Must possess fluent Korean speaking, reading, writing skills.

·         Strong accounting skills; professional training preferred.

·         Excellent use of IT systems preferred (ERP, must be advanced level for Excel, PowerPoint etc)

·         An ability to work under pressure in a changing environment

·         Capable of producing relevant and accurate performance reports

·         Strong analytical skills with the ability to collect, organise and disseminate a significant amount of information

·         Excellent verbal and written communication skills

·         Ability to achieve and work with tight deadline.

·         Upper-intermediate knowledge of standard PC based Microsoft applications, in particular Excel


Your Benefits

·         9% Employer Contribution into your Pension

·         Life Assurance

·         Private Healthcare (including optical & dental) for you and your family

·         25 Days’ Annual Leave (+ Public Holidays)

·         Staff Discount

·         Subsidised Cafeteria


Our Equal Opportunities Statement

LG Electronics U.K. Ltd is an equal opportunities employer. We welcome applications from all suitable persons regardless of race, sex, disability, religion/belief, sexual orientation or age.


Right to Work

Please note that any job offer made will be conditional on the individual holding a legal right to work in the United Kingdom by the time employment commences.

If you are interested in this vacancy, please send your CV to Here