LG Electronics is continuing to monitor the situation in the UK regarding COVID-19 in order to best and most effectively support our customers. We would like to thank our customers for their ongoing support and loyalty at this difficult time, and our thoughts are with all those families affected by the Coronavirus.
We are still supplying stock to our distribution and retail partners, and will continue to do so for as long as we are able in terms of product availability and the continued safety of all parties. We are also committed to providing as comprehensive a service as possible to our customers; our call lines are open (UK: 0344 847 5454, IE: 01 686 9454), emails and live chat are available (https://www.lg.com/uk/support), and you can reach us via our social media channels (https://twitter.com/lgukcare).
In light of the Government’s lockdown announcement we have decided to prioritise those customers requiring refrigerator or washing machine repairs and maintenance in order to keep food fresh and the nation’s clothes washed and clean. For NHS workers, we will also offer priority repair or emergency quick exchange for in-warranty home appliance products, and free of charge repairs for out of warranty products. For repairs relating to TV’s both in and out of warranty there may be some delays experienced and potentially some adjustments to the repair services offered. We will endeavor to provide the best route of repair possible.
Our support teams are also working at a reduced capacity currently so we apologise in advance for any delays in responding to customer enquiries. We are looking at options of how to manage these processes moving forwards and will continue to do our very best to minimise any disruption.
We would like to thank all members of our team for their ongoing hard work to help our customers and keep our business running under such challenging circumstances, and we urge everyone to stay safe.