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LG TONE Platinum SE™ Bluetooth® Wireless Stereo Headset

Key Features

  • Hybrid Speaker Unit - Stronger bass and clearer treble provide for optimal sound
  • Harman Kardon® Platinum Sound- Professionally tuned for exceptional audio performance
  • Instant Google Assistant Communication- Dedicated button with push-to-talk service for Google Assistant
  • Advanced Quad-Layer Speaker Technology for balanced audio and less distortion
  • Live Translation Application - Instant & easy way to communicate with others in many languages
  • Dual MEMS Microphones - Two microphones deliver voice clarity for clear conversation

available colors:


Style and Performance Redefined

LG TONE Platinum SE™

Featuring Harman Kardon® Platinum Sound and a dedicated Google Assistant button for fast results, discover an understated, elegant design that defines the new standard in audio performance and style in the new LG TONE Platinum SE.

Technical Specifications
In the Box

What People Are Saying

Rated 5 out of 5 by from Soundless I bought these three months ago and I have had to send them back because the right earbud stopped retracting and has no sound.
Date published: 2019-05-03
Date published: 2019-04-16
Rated 2 out of 5 by from Terrible for music. This product is the worst bluetooth I have experienced. I have had several LG Bluetooth. The company is cutting corners with disregard for quality. The platinum used to be a durable combination of plastic and metal. Now. They are cheaply made of plastic. They removed the retraction button. When they went from black to platinum they removed music mode selection. Now, they have gone all the way to the bottom. Very poor quality music playback and product construction. There aren't any functions at all. They are good for a phone call until you encounter background noise. They transmit every single sound. You disrespect your customer base with products like this. You have permanently lost me as a customer. I gave you a second chance after that terrible V10. No more chances for LG.
Date published: 2019-04-09
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Ask your questions. Share your answers.
Please first review the detailed product information and help guides in the Product Support section for this product prior to posting a question.

What are the LG headphones that the earbuds come out of the headset

Asked by: Ton your garcia
It's the LG Tone Free that have the 2 earbuds that completely come out of the neckband.
Answered by: Ryanide
Date published: 2019-04-23

Hello can someone explain to me why all of a sudden one side of my ear buds no sound is coming out, this is the second LG ear piece I bought in 18 months and it is the same thing. Can it be fixed. Never buying a LG ear piece ever again.

Asked by: Alicia A
Have you removed the gel eartips and checked for earwax buildup that could be blocking the sound? I've had that problem. I use a soft bristle toothbrush and GENTLY brush the gunk out, taking great care to not let the bristles penetrate too deeply into the earbud. Check the tips for cleanliness too.
Answered by: Bigtwinrider64
Date published: 2019-04-17

Does this headset have noise cancellation (NC). Owned the previous platinum series which had NC. There's no mention of NC in documentation provided here. Please advise? Advance thanks.

Asked by: MRV2
What a way to deflect. The answer is a simple no. There doesn't seem to be a single model of neckband-style headset on the market with active noise cancellation.
Answered by: Greengecko
Date published: 2019-03-13

Why are so many of these breaking at the joint in the back where the plastic meets the rubber? Why does LG refuse to fix this design problem? Why does ATT support a sorry vendor like LG when they clearly do not support warranty claims?

We are sorry to see you are having trouble with your LG Tone headset. So that we are able to gain more insight and research what assistance may be available to you, we request that you reach out to a specialist via Twitter @LGUSSupport or Facebook ^CP
Answered by: LGAnswers
Date published: 2019-03-30

When these are connected to my phone they do not have the same ring tone as my phone. How can I get that option on this headset I have HSB 1120 model

Asked by: Fran230
Hello, we have tested this feature and it matches with the LG, Samsung, Pixel, and iPhone, however, it did not with the Android One OS. ^AC
Answered by: Amber C
Date published: 2019-01-16

My head set don't work any more .How can i get it replace

Asked by: Nikki H
We are sorry to hear your headset isn't working. We would be happy to see what's going on. Drop us a line on Twitter at @LGUSSupport or on Facebook or you can give us a call at 800-243-0000 so we can get more info and see what we can do. ^CP
Answered by: ChrisPSM
Date published: 2018-12-28

whats the distance range from headset to phone

Asked by: MonGJr313
In an open space, the Bluetooth communication range usually spans approximately 33 feet. This range may vary depending on the use environment. ^AC
Answered by: Amber C
Date published: 2018-12-13

Can I make my phone ring audibly while connected to the headset.

Asked by: MHGOLD
Hello, that will depend on your phone, please contact the manufacturer of your phone for more information. ^AC
Answered by: Amber C
Date published: 2018-12-06
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