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LG TONE ULTRA™ Wireless Stereo Headset

Key Features

  • JBL® Signature Sound
  • Ambient Noise Cancellation (ANC)
  • 3D NeckBehind™ (Around-The-Neck Wearing Style with Body-Contoured Fit) Design
  • Google Voice™ Actions Integration
TECHNICAL SPECIFICATIONS

What People Are Saying

Rated 1 out of 5 by from Dissatisfaction Works excellently well for a while but then the problems begin. Bought an expensive set and if they lasted six months was a miracle. Always issues with charging or not turning on. I'm better off buying cheaper disposable ones! Hurts the pocket less when they go dead silent on you.
Date published: 2019-04-27
Rated 1 out of 5 by from Left Ear bud I have had to return this product about four times each time the left ear bud stops working. I am having to send it back again. this time I want a refund.
Date published: 2018-12-05
Rated 1 out of 5 by from Worked ok for 6 months then stopped Product became defective after 6 months. It won't turn off after charging.
Date published: 2018-09-16
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ASK & ANSWER

Ask your questions. Share your answers.
Please first review the detailed product information and help guides in the Product Support section for this product prior to posting a question.

How do you change the language on the head set

Asked by: Jt mac
We appreciate your interest in this Bluetooth Headset. Our headsets are not designed to change languages. As such, either the language setting is found on the phone, or this individual device was distributed in a different market, and not intended for distribution in the US.
Answered by: NeilE
Date published: 2017-09-20

My BHS-800 Headset won't take charge, blinks red/blue when plugged chug. But if turned off no LED lite. Purchase on Aug.07/2017 Cricket cell ph. service w/your /LG Fortune phone. 6hrs.chg.turn on headset led fls.blue4-6sec,then nothing????

Asked by: capt Bandit 1
We regret the inconvenience you have experienced with this Bluetooth Headset. If the headset is no longer charging properly, then it may require service. Please contact our Wireless Customer Interactive Center at 800-793-8896 to make proper service arrangements.
Answered by: NeilE
Date published: 2017-09-11

I can't hear YouTube or messenger with the hbs800. How can I fix this?? The sound comes through my phone.

Asked by: Lumina
Our offices, in the United States, do not have product information for Canada. In order to obtain such information, it is recommended to check our subsidiary’s website, at http://www.lg.com/ca_en/index.jsp. You may also contact our Canada offices at 1-888-542-2623.
Answered by: NeilE
Date published: 2018-01-05

I have a HBS800.It is fully charged but why it is not turning on..??

Asked by: Razi
Our offices, in the United States, do not have product information for Pakistan. In order to obtain such information, it is recommended to check our subsidiary’s website, at http://www.lg.com/ae/support/contact-customer-support.
Answered by: NeilE
Date published: 2017-08-28

I have a hbs 730 and the light blinks red and blue still after a 3 hour charge . What could be the problem . Should I have it off to charge or on . I thought after charge the light is blue.

Asked by: Sue4545
We regret the inconvenience you have experienced with this Bluetooth Headset. It is not normal operation for the indicator lights to blink between red and blue. Please contact our Wireless Customer Interactive Center at 800-793-8896 to discuss this matter with a product specialist.
Answered by: NeilE
Date published: 2017-08-21

My head set keeps blinking red and blue. I don't know if it is charged. I had it chred for 3 hours and it still blinks red and blue.

Asked by: Sue4545
We regret the inconvenience you have experienced with this Bluetooth Headset. It is not normal operation for the indicator lights to blink between red and blue. Please contact our Wireless Customer Interactive Center at 800-793-8896 to discuss this matter with a product specialist.
Answered by: NeilE
Date published: 2017-08-21

I got an tone ultra 800 and it won't cut off

Asked by: Anth123
We regret the inconvenience you have experienced with this Bluetooth Headset. It is suggested to press and hold the POWER button for about 30 seconds, or until the device deactivates. It may also help to do so while the headset is connected to the charging cable. If this does not resolve the matter, please contact our Wireless Customer Interactive Center at 800-793-8896 for additional suggestions.
Answered by: NeilE
Date published: 2017-05-31

My headphones have been working fine with no issues until recently. The output is very low even with the volume cranked all the way up. Nothing has been done to the headphones to cause any damage and they were cared for properly. What could cause this?

Asked by: Ashley76
We regret the inconvenience you have experienced with this Bluetooth Headset. If the volume on the headset has been raised, as has the volume of the phone, and the sound still cannot be heard or is unbalanced, then the unit may require service. Please contact our Wireless Customer Interactive Center at 800-793-8896 to make proper service arrangements.
Answered by: NeilE
Date published: 2017-09-01

Why does the headset answer in Chinese instead of playing the ringtones assigned in contacts.

Asked by: RETT
We appreciate your interest in this Bluetooth Headset. Our headsets are not designed to change languages. As such, either the language setting is found on the phone, or this individual device was distributed in a different market, and not intended for distribution in the US.
Answered by: NeilE
Date published: 2017-05-15

What is the camera mode

Asked by: Troy Wentzel
The LG TONE ULTRA™ Wireless Stereo Headset, Model # HBS-800 is a lightweight wireless headset that uses Bluetooth Technology and can be used as an audio accessory for any Bluetooth enabled devices that support either the A2DP or Hands-Free Bluetooth Profiles. IT does not have a "Camera Mode"...^IFV
Answered by: LGJoel
Date published: 2017-04-26

Mine is set to Spanish. How do I change it to english?

Asked by: Bird Payne
We appreciate your interest in this Bluetooth Headset. Our headsets are not designed to change languages. As such, either the language setting is found on the phone, or this individual device was distributed in a different market, and not intended for distribution in the US.
Answered by: NeilE
Date published: 2017-04-25

How to pair with my phone

Asked by: Too too
Before using the headset for the first time, you must pair it with a Bluetooth-enabled device. Slide the power switch to the “ON” position. If it is your first time pairing the device it will automatically enter pairing mode. If it has been paired but no paired device is in range it will enter pairing mode after 10 seconds. The LED indicator will be solid blue. On the device you wish to pair, find the Bluetooth menu and search for new devices. Select “LG HBS800” from the list of devices. If asked for a Password/Pin Code enter 0000 (4 Zeros). Once the devices are paired, you will hear “Your headset paired”. The HBS-800 will automatically turn off if not paired within 3 minutes.
Answered by: NeilE
Date published: 2017-04-17

im trying to charge my hbs-800 headset but when i plug it red light indicator appears for 2 hours and still on red light, and when im trying to used it and turn ON the switch theres no light appearing so i cannot use my headset, pls help..thank you

Asked by: divina
Our offices, in the United States, do not have product information for the Philippines. In order to obtain such information, it is recommended to check our subsidiary’s website, at http://www.lg.com/ph/support/contact-customer-support.
Answered by: NeilE
Date published: 2017-04-14

Is this headset compatible with the Motorola Droid Maxx 2?

Asked by: Melanie G
The LG TONE ULTRA™ Wireless Stereo Headset, Model # HBS-800 is a lightweight Bluetooth® Stereo Headset that uses Bluetooth technology (version 3.0). The supported Bluetooth Profiles on this headset are: Headset (HSP), Hands-Free (HFP), Advanced Audio Distribution (A2DP), Audio/Video Remote Control (AVRCP). IT can be used as an audio accessory for any device that supports either the A2DP or Hands-Free Bluetooth Profiles...^IFV
Answered by: LGJoel
Date published: 2017-03-27

What is the voice memo for

Asked by: MommaD
The Voice Memo feature is a feature for the LG Tone & Talk app that you can use when your LG TONE ULTRA™ Wireless Stereo Headset, Model # HBS-800 is paired to your phone and allows you to record a voice memorandum on your phone...^IFV
Answered by: LGJoel
Date published: 2017-03-22

my apt x hb800 isn't charging when I first purchased it why is this so ?

Asked by: allen0223
We regret the inconvenience you have experienced with this Bluetooth Headset. If this device is not charging properly, it is first recommended to check the condition of the charging cable, and replace it if necessary. If this does not resolve the matter, then the headset may require service. Please contact our Wireless Customer Interactive Center at 800-793-8896.
Answered by: NeilE
Date published: 2017-04-16

How i can change the speech  in the headset hbs-800?

Asked by: Alex02
We appreciate your interest in this Bluetooth Headset. In what manner is the change of speech desired? Without specifics, it will not be possible to provide proper direction. Please contact our Wireless Customer Interactive Center at 800-793-8896.
Answered by: NeilE
Date published: 2017-03-02

what does a/c mean

Asked by: Main 361
Hi Main 361. We would need a reference as to where you see "a/c" being used in the specifications for the LG TONE ULTRA™ Wireless Stereo Headset, Model # HBS-800 or in its owner's manual. Regrettably, we could not find any reference to "a/c" for this product...^IFV
Answered by: LGJoel
Date published: 2017-02-27

What is pbc button

Asked by: Badushaksa
Our offices, in the United States, do not have product information for Saudi Arabia. In order to obtain such information, it is recommended to check our subsidiary’s website, at http://www.lg.com/sa/support. Assistance for household appliances and entertainment devices may be obtained at 8002442929; for air conditioning, 8002445454; for mobile devices, 920007427.
Answered by: NeilE
Date published: 2017-02-15

How do I know.its fully charged

Asked by: Kev007
We appreciate your interest in this Bluetooth Headset. According to page 12 of the User’s Guide, the Red LED light will stay on while the device is charging. Charging is complete when the LED light deactivates.
Answered by: NeilE
Date published: 2017-02-06

Yes I have had mine since last Sunday and they worked fine for a day and now they will not stop buzzing, humming, and poping when I try to use them.

Asked by: john75
We regret the inconvenience you have experienced with this Bluetooth Headset. The description given suggests there may be some manner of interference in the electrical bandwidth which carries the Bluetooth signal. It is suggested to UNPAIR and REPAIR the Bluetooth connection between this device and the phone or other device. If this does not resolve the matter, please contact our Wireless Customer Interactive Center at 800-793-8896.
Answered by: NeilE
Date published: 2017-02-01

I can't get the play/pause to work. It work fine yesterday and now just stop working. 

Asked by: Lorgh
We regret the inconvenience you have experienced with this Bluetooth Headset. It is recommended to check that the switch itself appears to be operating properly. If it is, then it would be suggested to UN-PAIR and then RE-PAIR the headset to the phone. If this does not resolve the matter, then the unit will likely require service. Please contact our Wireless Customer Interactive Center at 800-793-8896.
Answered by: NeilE
Date published: 2017-01-26

my lg tv has a wireless option called lg sound sync, how can i tell which lg wireless headphones are compatible with "lg sound sync"?

Asked by: dmollinedo
It would help to know the model number for your TV, however, all the LG Tone series Headsets are compatible with the 2016 LG TVs that feature the LG Sound Sync feature...^IFV
Answered by: LGJoel
Date published: 2017-01-24

It will not stay turn on when I unplug the charger but when it's plugged in it works I left it charging for 2 days straight and still nothing

Asked by: Rocky200
We regret the inconvenience you have experienced with this Bluetooth Headset. If this device will not operate after a full charge, then the unit may require service. Please contact our Wireless Customer Interactive Center at 800-793-8896 to make proper service arrangements.
Answered by: NeilE
Date published: 2017-01-14

I have charged the headset but the red light won't go off even when I turn off the headset now it won't pair

Asked by: Tika6
We regret the inconvenience you have experienced with this Bluetooth Headset. If this device will not operate after a full charge, then the unit may require service. Please contact our Wireless Customer Interactive Center at 800-793-8896 to make proper service arrangements.
Answered by: NeilE
Date published: 2017-01-14

Hello everyone I bought LG tone hbs 800 online but I can't change the language I think it's Korean or Chinese ,I try to hold the play button but didn't work  Any advice plz??

Asked by: Capricorne
Our offices, in the United States, do not have specific product information units released in the United Kingdom. In order to obtain such information, it is recommended to check our subsidiary’s website, at http://www.lg.com/uk/support/contact/support-here-to-help.jsp.
Answered by: NeilE
Date published: 2017-01-13

Got for Xmas, been on charge since got but still no life, not even used yet, 

Asked by: Tripo
Our offices, in the United States, do not have specific product information units released in the United Kingdom. In order to obtain such information, it is recommended to check our subsidiary’s website, at http://www.lg.com/uk/support/contact/support-here-to-help.jsp.
Answered by: NeilE
Date published: 2017-01-13

My headphones wont turn on and i have been charging them all day and nothing happens and it still won't turn on .what do i do??

Asked by: Adorables
We regret the inconvenience you have experienced with this Bluetooth Headset. If this device will not operate after a full charge, then the unit may require service. Please contact our Wireless Customer Interactive Center at 800-793-8896 to make proper service arrangements.
Answered by: NeilE
Date published: 2017-01-12

When I use hbs800, the connected device must not be in back of it Only on front or side. If I put it in a back bag, or in rear pocket, It get no sound or being not stable but still connected...until I move it again in front or side of me

Asked by: Hesham zahran
Our offices, in the United States, do not have product information for Egypt. In order to obtain such information, it is recommended to check our subsidiary’s website, at http://www.lg.com/eg_en/support/contact/support-here-to-help.jsp.
Answered by: NeilE
Date published: 2017-01-09

Bluetooth version 4.2.2 is compatible with this ? I tried several times and I couldn't connect it

Asked by: amila
Our offices, in the United States, do not have product information for Sri Lanka. In order to obtain such information, it is recommended to check our subsidiary’s website, at http://www.lg.com/lk/support/contact-customer-support.
Answered by: NeilE
Date published: 2017-01-06
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