• JBL® Signature Sound
  • Retractable Earbuds
  • Dual MEMS Microphones
  • Quad-Layer Speaker Technology™*
  • Around-The-Neck Wearing Style
  • Qualcomm® aptX™ Compatible**
LG TONE ULTRA® Premium Bluetooth® Wireless Stereo Headset

Technical Specifications

    • Bluetooth Specification
    • Version 4.1
    • Supported Bluetooth Profiles
    • Advanced Audio Distribution (A2DP), Audio/Video Remote Control Profile (AVRCP), Hands-Free (HFP), Headset (HSP)
    • Talk Time
    • Up to 14.5 hours
    • Music Play Time
    • Up to 13 hours
    • Standby Time
    • Up to 30 days
    • Charging Time
    • Less than 2 hours
    • Operating Range
    • 33 ft.
    • Dimensions
    • 6.0" (W) x 6.6" (H) x 0.6" (D)
    • Weight
    • 1.6 oz.
    • Call & Play/Pause Buttons
    • Inline on side of headset
    • Sound Profile
    • JBL® Signature Sound
    • Available Colors
    • Black & Navy
    • Additional Features
    • Jog Switches, VoLTE Support (HD Voice), Tone & Talk™, SMS/MMS reader with voice, speed dial & current time alert**, Qualcomm® aptX™ Compatible, Multi-Connection: Pair up to 2 devices, Auto-Reconnect, Passive Noise Cancellation

In the Box

    • Bluetooth Headset
    • LG TONE ULTRA™ Bluetooth Stereo Wireless Headset (HBS-820)
    • USB Charging
    • Micro USB Charging Cable (AC Adapter Head Not Included)
    • Ear Gels
    • Extra Ear Gels (One Set - Small)***
    • Product Documents
    • Includes: User Manual & Warranty Card


    • *
    • Fuller bass, clearer voice, and less distortion on high frequencies.
    • **
    • SMS Reading on Android™ devices may require free download ‘LG Tone & Talk’ app on Google Play™ store for SMS reading with voice. Google Play is a trademark of Google Inc. aptX compatibility required on source device
    • ***
    • Select the correct size for optimal fit, and better noise reduction and bass performance.
    • ****
    • Qualcomm® aptX™ compatibility required on source device.


    • UPC
    • 815425022106

What people are saying

Rated 5 out of 5 by from Do not uphold your warranty I bought a pair on eBay and had the warranty all that I contacted you about the issues with the wires breaking right there by the earbuds and y'all can't find where I made the purchase of this from eBay so y'all would not fix an issue with your your product where it's breaking on people and I've had two earbuds for like maybe not even a year I do lawn care so but then y'all don't want to uphold you warranty
Date published: 2020-12-23
Rated 5 out of 5 by from Best headset I've ever owned, pro-sound This is the best headset I've ever owned and I've sent LG an email that they need to reintroduce it. LG has some connectivity issues after a couple of years which is why I wanted to give this 4.5 stars but other than that, the audio was superior and everyone could hear me really well as compared to the HBS810. I gave up using the HBS810 because people were constantly saying they couldn't hear me. Once I got these, I never had that problem again, in fact, I asked someone how I sounded and they said it sounds great very clear. Now I'm hearing people say the same thing about the newest model in the series, the HBS835, that it's hard to hear someone speaking. I would buy another pair of these in a second if they weren't discontinued even with the connectivity issues.
Date published: 2020-09-27
Rated 1 out of 5 by from Great if it works beyond 2 months I was excited to get this as a gift in late mid June for Fathers Day and just started using them on the 4th and now they werr into charge, turn on just fead. What kind of garbage is this....
Date published: 2020-09-18
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Choose a support option below:


Ask your questions. Share your answers.
Please review the detailed product information and help guides in the
Product Support section for this product prior to posting a question.

I have this headset for about 8 months, use it daily and loved it until now.  Earbuds are great.  When paired with my IPhone, the caller either cannot hear me or my voice is muffled.  I thought maybe the speaker needs to be cleaned.  Tried that!

Asked by: Horse16
We regret to hear about the issues that you are experiencing with the LG TONE ULTRA® Premium Bluetooth® Wireless Stereo Headset, Model # HBS-820, and sincerely apologize for any inconvenience. If the headset worked for about 8 months and you were satisfied with the performance until recently, that would suggest that something within your environment or your carrier's network changed that is affecting the performance. Bluetooth is subject to interference from nearby devices & trying to determine what is causing the interference will require a lot of troubleshooting. If the caller is unable to hear you, sounds muffled or distant, often, some object is covering or obscuring the device's audio input and/or output. Make sure the iPhone is clean and there is nothing stuck on it. ... Crud or gunk in microphones can result in you sounding muffled or distant when talking on the iPhone...^Ivan
Answered by: Ivanf
Date published: 2021-08-16

Are the lg tone ultra se noise cancelling?

Asked by: Jack1507
Hello, the unit has JBL® Signature Sound but not specific noise cancellation.
Answered by: ChrisPSM
Date published: 2020-08-17

Will you be creating something to replace the HBS-820 headphones?

Asked by: AAAlexander
We are always releasing new products. You can find our newest released headphones on our website at
Answered by: ChrisPSM
Date published: 2019-10-16

Will you be creating something to replace the HBS-820 headphones?

Asked by: AAAlexander
We are always releasing new products. You can find our newest released headphones on our website at
Answered by: ChrisPSM
Date published: 2019-10-16

are they water resistant?

Asked by: Ryan boyd
Hello, they are not water resistant. ^AC
Answered by: Amber C
Date published: 2018-09-06

Why do I have to force it to power on and why do none of the controls work on the headset at all and why will it not Auto reconnect

Asked by: BAMA0369
Hate to hear but would love to see if we can help out. We will need some more information if you could drop us a line on Twitter at @LGUSSupport or on Facebook so we can get that info and see what is going on. ^AC
Answered by: Amber C
Date published: 2018-08-27

Does the headphone feel like rubber

Asked by: Gayda
Hi Gayda, Thanks for asking such a great question! This device is very slim and sleek looking, but no, it is not made of rubber. Please visit your local AT&T Retail Store for a more hands on experience with this headset. Thanks! Denise, AT&T Community Specialist
Answered by: Jehunt
Date published: 2018-07-02

Hi, Is there any specific AC/DC adapter with spec voltage and ampere for charging this or I can connect the charge cable in my laptop? thanks

Asked by: htchossein
The Rated Input Voltage for this headset is DC 4.75 V ~ 5.3 V, 400 mA. ^CP
Answered by: ChrisPSM
Date published: 2018-06-04
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