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LG TONE ULTRA® Premium Bluetooth® Wireless Stereo Headset

Key Features

  • JBL® Signature Sound
  • Retractable Earbuds
  • Dual MEMS Microphones
  • Quad-Layer Speaker Technology™*
  • Around-The-Neck Wearing Style
  • Qualcomm® aptX™ Compatible**

available colors:

Smooth Black Discontinued
Technical Specifications
In the Box

What People Are Saying

Rated 4 out of 5 by from Great Headset I have had these for nearly 1 year and have absolutely loved them. They have been around the world with me and have performed wonderfully. I would love to know what the frequency response is, it isn't in the tech. specs. Thanks
Date published: 2019-02-07
Rated 2 out of 5 by from 3 headsets replaced My first headset (810) was great I had it ten months and then earbuds carried no sound.Second replacement (820) I got fed up with the static and repair summary said headset failure.. My replacement arrived this am. I had 3 calls. The first call I was muffled and so was the person I was speaking with. The second call echoed my end of the conversation. I called customer service and was told I can send it for replacement. . I don't want the same headset. They can replace it with a better model or give me my money back and that will be the last product I purchase from LG I spoke to a supervise who said give it a few days and if it is still a problem customer service knows what to do! Really? I don't want to tweet my problem or connect on Facebook. I want a resolution.
Date published: 2018-12-14
Rated 5 out of 5 by from Love these things....Except the ear Doctor visit The screen from the war piece ended up inside my ear.
Date published: 2018-10-08
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Ask your questions. Share your answers.
Please first review the detailed product information and help guides in the Product Support section for this product prior to posting a question.

are they water resistant?

Asked by: Ryan boyd
Hello, they are not water resistant. ^AC
Answered by: Amber C
Date published: 2018-09-06

Why do I have to force it to power on and why do none of the controls work on the headset at all and why will it not Auto reconnect

Asked by: BAMA0369
Hate to hear but would love to see if we can help out. We will need some more information if you could drop us a line on Twitter at @LGUSSupport or on Facebook so we can get that info and see what is going on. ^AC
Answered by: Amber C
Date published: 2018-08-27

Does the headphone feel like rubber

Asked by: Gayda
Hi Gayda, Thanks for asking such a great question! This device is very slim and sleek looking, but no, it is not made of rubber. Please visit your local AT&T Retail Store for a more hands on experience with this headset. Thanks! Denise, AT&T Community Specialist
Answered by: Jehunt
Date published: 2018-07-02

Hi, Is there any specific AC/DC adapter with spec voltage and ampere for charging this or I can connect the charge cable in my laptop? thanks

Asked by: htchossein
The Rated Input Voltage for this headset is DC 4.75 V ~ 5.3 V, 400 mA. ^CP
Answered by: ChrisPSM
Date published: 2018-06-04

Is there a official app for my LG tone ultra?

Asked by: Thomasl85
The Tone & Talk™ application is a great feature for our headsets. ^CP
Answered by: ChrisPSM
Date published: 2018-05-03

Can I add this to my Bill?

Asked by: Jeff321
Greetings Jeff321, Excellent question! As of right now, you are able to add accessory installments to your plan in store only. The item or total must be $149 to $600 in order to be put on installments. I apologize for any inconvenience this may have caused, have a great day. Aaron, AT&T Community Specialist
Answered by: Ricardo S
Date published: 2018-05-01

Is the LG ultra 820 waterproof?

Asked by: Tee James
This product is not waterproof. Avoid humidity and water. ^CP
Answered by: ChrisPSM
Date published: 2018-03-09

Does this pair with a Google pixel phone?

Asked by: Christina555
The LG TONE ULTRA® Premium Bluetooth® Wireless Stereo Headset, MOdel # HBS-820 is a lightweight wireless stereo headset that uses Bluetooth technology and can be used as an audio accessory for any devices supporting either the A2DP or Hands-Free Bluetooth profiles...^IFV
Answered by: LGJoel
Date published: 2018-03-08
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