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LG TONE Active™ Premium Wireless Stereo Headset

Key Features

  • Retractable Earbuds
  • Durable, Rugged & Stay-Put Design
  • IPX3 Rated Water and Sweat Resistant
  • Quad-Layer Speaker Technology & Digital MEMS Microphone
TECHNICAL SPECIFICATIONS

What People Are Saying

Rated 2 out of 5 by from Right headphone wire shorts I got this for a gift a long time ago and found it a little bit ago because I had lost it when I was moving and then I found them in a box and started using them and a month later the right side headphone were is lose and shorting and it sucks because I can’t order a new one but it works when I don’t move but the second the wire is even barely and slightly moved it starts shorting and the sound goes in and out and I have no way to repair the actual wire inside of the earpeace and it sucks because there comfortable and I like them but they were brand new when I got them and I don’t have the receipt for them not that it would matter but it really sucks because I really could be using them now and I’ve tried to find a video or something to help me repair them but couldn’t find anything but sound quality was good until it’s started shorting.
Date published: 2019-03-03
Rated 5 out of 5 by from Ear come question Love the product!! But just now lost one of my earcones. Are replacement cones available?
Date published: 2018-12-18
Rated 1 out of 5 by from Junk I should have known better than to replace the 1st headset with an identical model since the 1st set failed to play in stereo in just over a week. But the AT&T Store offered to do an in-store replacement, so I chose that option. The replacement set, however, lasted conveniently just over a year (which placed it out of warranty), and did the same thing. I thought a company like LG would produce a higher quality of merchandise. I will never again own anything made by LG.
Date published: 2018-01-22
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ASK & ANSWER

Ask your questions. Share your answers.
Please first review the detailed product information and help guides in the Product Support section for this product prior to posting a question.

How to get a replacement

Asked by: WilburPolo
We would be happy to help you and look into the repair options available. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook www.Facebook.com/LGSupportUSA or at 1-800-793-8896. ^AC
Answered by: Amber C
Date published: 2018-05-31

How do I know when they are fully charged?

Asked by: Esj1976
Please see the following Indicator Lamp Color meanings - Red: Charging - Purple: 80% - Blue: Completed. ^AC
Answered by: Amber C
Date published: 2018-03-08

Is there a way to make the neck band on the tone active larger? I have a large neck and it puts the microphone too far off to the side and I have a hard time being heard in phone conversations.

Asked by: Whoocares
We are sorry but there is not. ^AC
Answered by: amber
Date published: 2018-01-16

What are the earbud made out latex, rubber, or some other material? My wife is allergic to latex but she needs a hands free device that will allow her to drive, and focus on the road.

Asked by: Tone tone
They are made of silicone. ^AC
Answered by: amber
Date published: 2017-12-08

How to reset head set

Asked by: Join
Hi Join, the headset does not have a reset like a handset. If you need some troubleshooting, we would be happy to help over on Twitter at @LGUSSupport or on Facebook @LGUSAMobile. ^AC
Answered by: amber
Date published: 2017-11-07

My right earbud stopped working, I can't hear anything out of the right side?

Asked by: Charityslate
We regret the inconvenience you have experienced with this Bluetooth Headset. If the volume on the headset has been raised, as has the volume of the phone, and the sound still cannot be heard properly, then the unit may require service. Please contact our Wireless Customer Interactive Center at 800-793-8896.
Answered by: NeilE
Date published: 2017-09-22

How to Change the language

Asked by: Amoree
We appreciate your interest in this Bluetooth Headset. Our headsets are not designed to change languages. As such, either the language setting is found on the phone, or this individual device was distributed in a different market, and not intended for distribution in the US.
Answered by: NeilE
Date published: 2017-09-19

My wireless headphone , Tone active has a broken wire slightly. And doesn't work on that side. It's still under warranty, how do auger the store to fix it and , you pay for it cause it's still under warrenty

Asked by: Kera
This device comes with a one-year manufacturer’s limited warranty, beginning at the time of purchase. Please contact our Wireless Customer Interactive Center at 800-793-8896.
Answered by: NeilE
Date published: 2018-03-12
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